• Support the Lock Desk by processing rate lock, change, and extension requests • Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed • Process change requests, reprice requests, and extension requests • Assist Loan Officers with post-lock file inquiries • Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements • Assist with system, product, and procedural inquires.

Role Description We are seeking a highly analytical and detail-oriented Logistics Analyst to support Greyson’s logistics operations, with a strong emphasis on data modeling, cost analysis, and performance optimization. This role is ideal for someone early in their career who has hands-on experience building models (Excel or similar) and wants to apply those skills to real-world logistics challenges. You will play a key role in improving freight efficiency, increasing cost visibility, and supporting operational decision-making. In addition to analytical work, the logistics analyst will help coordinate inbound shipments from factory partners, warehouses and decoration/embroidery partners, ensuring accurate and timely execution. Key Responsibilities - Freight Analytics & Cost Modeling - Build and maintain models to analyze and normalize freight costs (by unit, weight, cube, shipment type) - Identify cost drivers and recommend strategies to reduce freight spend - Analyze carrier and lane performance (cost, transit time, reliability) - Support budgeting and forecasting for logistics spend - Translate data into clear, actionable insights for decision-making - Data Modeling & Reporting - Develop and maintain scalable, plug-and-play models for: - Cost per unit / cost per shipment - Landed cost analysis - Freight forwarder and partner performance tracking - Create recurring reports and dashboards for internal stakeholders - Ensure accuracy and consistency of data across systems - Support cost-to-serve reporting - Decoration / Embroidery Partner Coordination - Coordinate shipment flows to and from decoration/embroidery vendors - Align shipment timing with production and order deadlines - Use data to identify opportunities to improve batching, scheduling, and throughput - Report on forecast variability and impact to warehouse operations - Shipment Execution & Visibility - Support the company's transportation operations, including inbound and outbound freight tracking - Track and trace shipments, manage capacity, and optimize efficiency for warehouse operations - Maintain accurate shipment records and support documentation processes - Track carrier performance including on-time delivery and freight cost - Supply Chain Operations - Collaborate with internal teams, including production, sales, warehousing, and customer service, to ensure alignment and integration of transportation logistics processes with overall business objectives - Maintain existing relationships with external stakeholders, including carriers, freight forwarders, brokers, and warehouse staff to ensure Greyson’s timelines and expectations are met. - Cross-training to support other logistics functions Qualifications - Required - Bachelor’s degree in Supply Chain, Business, Economics, Engineering, or a related field - 1–3 years of experience in logistics, operations, finance, or analytics (internships included) - Strong data modeling skills - ability to build structured, reusable models from scratch - Demonstrated experience building analytical or cost models (academic, internship, or professional) - Strong problem-solving and ability to balance quantitative and qualitative thinking skills - High attention to detail and ability to manage multiple data sources - Strong project management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. - Preferred - Experience analyzing freight, shipping, or supply chain data - Exposure to apparel, retail, or consumer goods industries - Familiarity with ERP/WMS systems (e.g., NetSuite, Shopify) - Experience working with external vendors or partners - Understanding of international shipping and cross-border requirements Benefits - Unlimited Paid Time Off - Paid Sick Leave - 13 annual paid company holidays - Competitive employee discount - Paid Family Leave Program (maternity and bonding) - Company paid long-term and short-term disability - Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth) - Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions

• Sales support: Support unit sales teams by analyzing data and providing management reports that guide day-to-day activities. • Performance and KPI analysis: Monitor commercial results and key performance indicators (KPIs), generating actionable insights to support leadership decision-making. • Lead-generation campaign management: Track campaigns in partnership with the Marketing team, analyzing the enrollment funnel (leads, conversion rates, and volume), and supporting units with related customer interactions. • Re-enrollment and retention management: Monitor units' re-enrollment funnel, identifying opportunities for improvement to reduce churn and increase student lifetime value (LTV). • Process and analytics development: Contribute to the continuous improvement of commercial processes, promoting automation of routines and increasing the area's analytical maturity. • Commercial analyses and initiatives: Support the creation and analysis of strategic materials for the commercial cycle, including campaign blitzes (mutirões), promotions (such as "Salta Pontos"), and other initiatives to drive results. • Customer support channels management: Act as the person responsible for operating Blip, ensuring efficient service and quality in the customer journey.

Job DetailsLevel: EntryJob Location: Remote - Baltimore, MD 21244Education Level: 4 Year DegreeSalary Range: $61,750.00 - $89,250.00 Salary/yearCompany Overview Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities. Position Overview The Junior Program Control Analyst supports the Index Delivery organization by assisting with basic project financial tasks, data review, and reporting. Working closely with and under the guidance of more senior Program Control Analysts, this role helps keep project financial information organized, accurate, and up to date. This position is collaborative and hands‑on, supporting day‑to‑day program activities as well as special projects when needed. Responsibilities include routine project maintenance, assisting with analyses and reporting, supporting bid and pricing efforts, and contributing to team improvement initiatives. The role is well suited for someone who is detail‑oriented, eager to learn, and able to manage multiple priorities in a fast‑paced environment. Responsibilities Support Program Control Analysts with day‑to‑day activities, including ad hoc tasks, meeting participation, and basic Unanet support. Assist with the setup and maintenance of projects, task/charge codes, and labor categories within Unanet, ensuring information is accurate and up to date. Help review, validate, and reconcile project financial and performance data to support accurate reporting. Participate in modification pricing activities by assisting with cost input development and data gathering. Provide basic Unanet support and troubleshooting assistance to project managers as needed. Contribute to department initiatives focused on process improvement and standardization. Support additional organizational needs, including project‑specific tasks, new bid pricing support, corporate‑level analyses, and other ad hoc requests. Qualifications US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust. Bachelor’s degree in finance, Business Administration or higher in relevant discipline required. Proficiency in Microsoft Excel required. Preferred, Experience using Unanet or similar project management/financial systems. Ability to demonstrate excellent written and oral communication required. Attention Candidates We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com. If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration. The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities. Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.