Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Franchise Services Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview: Franchise Services is a Global team, looking for an analyst to support critical data and analytical capabilities that drive several Franchise Services programs and functions, including (but not limited to):• Franchise analytical support o Support the data and analytical needs of the Franchise organization to optimize customer performance, drive revenue, identify Mastercard product and service opportunities and support oversight programs that secure the payments network• Franchise Management Program (FMP) expansion o Customer operational metrics, benchmarking, and candidate selection for performance optimization• Service Provider Risk Management Program (SPRMP) strategy o Analysis of internal customer and service provider data and activity to risk manage the service provider ecosystem and prioritize high risk candidates for remote / onsite reviews• Value Quantification and Referrals strategy o Quantification and reporting on the value of Franchise Services Programs o Quantification and reporting on the value of Program Referrals to other partners and stakeholders within the organization Role / Responsibilities: • Performs routine analysis of team metrics and data for use in performance reporting and business improvement initiatives• Successfully and independently resolves complex requests or issues by using non-routine analysis or solutions• Provides general team analytical support, including handling of Ad-hoc requests from other teams in Franchise, and management, development and delivery of production and self-service style reports• Reviews customer and stakeholder feedback to evaluate and implement process and reporting enhancements• Supports successful management of FMP and SPRMP, while developing in-depth expertise in those areas• Assists with the expansion of FMP Remote Reviews, including creation of new modules and content in Qualtrics system• Maintains strong understanding of service provider operational practices, products, services, innovations, standards, and best practice• Looks for complementary products, services, and solutions to enhance Remote Referrals process Core Competencies: • Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.• Communication and Presence: Excellent written and verbal communication skills• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes.• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity. All About You: • Advanced Excel skills, including experience using PowerPivot and MDX Statements• Advanced Analytics skills, including: o Experience dealing with large data sets, creating complex SQL queries and joins, and modeling data o Experience with data visualization / dashboarding tools: Power BI, Tableau, Domo, Alteryx• Strong communications and presentation skills, including the ability to work with people across a matrix organization at all levels• Ability to influence and engage others under one common goal• Ability to think outside the box to solve for the unknown• Ideally: o Understanding of financial institution and payment service provider operational structures and practices o Understanding of payment service provider categories and functions • Preferred skills (but not essential): o Experience using Qualtrics and / or Salesforce.com o Experience working with Hadoop Big Data environments, including Impala, Hive, HDFS o Experience using TIBCO WebFOCUS BI software o Experience using IBM Spectrum LSF Job scheduling software o Experience with high-level programming languages: Python, PHP, or similar o Understanding of Agile and Product Management Excellent (PME) principles o Understanding of web and mobile applications Corporate Security Responsibility: Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Support the Lock Desk by processing rate lock, change, and extension requests • Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed • Process change requests, reprice requests, and extension requests • Assist Loan Officers with post-lock file inquiries • Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements • Assist with system, product, and procedural inquires.

Role Description We are seeking a highly analytical and detail-oriented Logistics Analyst to support Greyson’s logistics operations, with a strong emphasis on data modeling, cost analysis, and performance optimization. This role is ideal for someone early in their career who has hands-on experience building models (Excel or similar) and wants to apply those skills to real-world logistics challenges. You will play a key role in improving freight efficiency, increasing cost visibility, and supporting operational decision-making. In addition to analytical work, the logistics analyst will help coordinate inbound shipments from factory partners, warehouses and decoration/embroidery partners, ensuring accurate and timely execution. Key Responsibilities - Freight Analytics & Cost Modeling - Build and maintain models to analyze and normalize freight costs (by unit, weight, cube, shipment type) - Identify cost drivers and recommend strategies to reduce freight spend - Analyze carrier and lane performance (cost, transit time, reliability) - Support budgeting and forecasting for logistics spend - Translate data into clear, actionable insights for decision-making - Data Modeling & Reporting - Develop and maintain scalable, plug-and-play models for: - Cost per unit / cost per shipment - Landed cost analysis - Freight forwarder and partner performance tracking - Create recurring reports and dashboards for internal stakeholders - Ensure accuracy and consistency of data across systems - Support cost-to-serve reporting - Decoration / Embroidery Partner Coordination - Coordinate shipment flows to and from decoration/embroidery vendors - Align shipment timing with production and order deadlines - Use data to identify opportunities to improve batching, scheduling, and throughput - Report on forecast variability and impact to warehouse operations - Shipment Execution & Visibility - Support the company's transportation operations, including inbound and outbound freight tracking - Track and trace shipments, manage capacity, and optimize efficiency for warehouse operations - Maintain accurate shipment records and support documentation processes - Track carrier performance including on-time delivery and freight cost - Supply Chain Operations - Collaborate with internal teams, including production, sales, warehousing, and customer service, to ensure alignment and integration of transportation logistics processes with overall business objectives - Maintain existing relationships with external stakeholders, including carriers, freight forwarders, brokers, and warehouse staff to ensure Greyson’s timelines and expectations are met. - Cross-training to support other logistics functions Qualifications - Required - Bachelor’s degree in Supply Chain, Business, Economics, Engineering, or a related field - 1–3 years of experience in logistics, operations, finance, or analytics (internships included) - Strong data modeling skills - ability to build structured, reusable models from scratch - Demonstrated experience building analytical or cost models (academic, internship, or professional) - Strong problem-solving and ability to balance quantitative and qualitative thinking skills - High attention to detail and ability to manage multiple data sources - Strong project management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. - Preferred - Experience analyzing freight, shipping, or supply chain data - Exposure to apparel, retail, or consumer goods industries - Familiarity with ERP/WMS systems (e.g., NetSuite, Shopify) - Experience working with external vendors or partners - Understanding of international shipping and cross-border requirements Benefits - Unlimited Paid Time Off - Paid Sick Leave - 13 annual paid company holidays - Competitive employee discount - Paid Family Leave Program (maternity and bonding) - Company paid long-term and short-term disability - Tax Advantage Accounts (FSA, HSA, FSA Dependent Care, 401(k), and 401(k) Roth) - Comprehensive Medical Coverage (medical, dental, vision) with company HSA contributions

• Sales support: Support unit sales teams by analyzing data and providing management reports that guide day-to-day activities. • Performance and KPI analysis: Monitor commercial results and key performance indicators (KPIs), generating actionable insights to support leadership decision-making. • Lead-generation campaign management: Track campaigns in partnership with the Marketing team, analyzing the enrollment funnel (leads, conversion rates, and volume), and supporting units with related customer interactions. • Re-enrollment and retention management: Monitor units' re-enrollment funnel, identifying opportunities for improvement to reduce churn and increase student lifetime value (LTV). • Process and analytics development: Contribute to the continuous improvement of commercial processes, promoting automation of routines and increasing the area's analytical maturity. • Commercial analyses and initiatives: Support the creation and analysis of strategic materials for the commercial cycle, including campaign blitzes (mutirões), promotions (such as "Salta Pontos"), and other initiatives to drive results. • Customer support channels management: Act as the person responsible for operating Blip, ensuring efficient service and quality in the customer journey.