Senior Salesforce Administrator & QA Specialist Location: Canada | Remote Department: Administration Reports To: Mike Matta, CEO Type: Permanent | Full-Time About Solink At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! The Role This is a high-impact, hands-on role for a seasoned Salesforce professional who thrives at the intersection of system administration and quality assurance. You will manage the daily operations of Salesforce while also driving QA processes that ensure all changes, integrations, and releases meet the highest standards. This role requires a proactive problem-solver who can balance immediate tactical needs with longer-term system reliability. You'll collaborate with stakeholders across Marketing, Sales, Customer Success, Deployment, Support and Finance, acting as a trusted advisor and ensuring Salesforce continues to scale with the business. What You’ll Do - Salesforce Administration & Ownership - Act as the primary owner of Salesforce, including configuration, customization, security, and ongoing optimization. - Manage user roles, permissions, profiles, flows, validation rules, and declarative automation. - Partner with Marketing, Sales, Customer Success, Deployment, Support and Finance to translate business needs into scalable Salesforce solutions. - Own data hygiene, governance, and reporting accuracy across the platform. - Leverage Salesforce AI tools (e.g., Einstein AI, Agentforce) to automate administrative workflows and improve operational efficiency. Quality Assurance & Release Management - Lead QA efforts for all Salesforce changes, including new features, enhancements, integrations, and bug fixes. - Design and execute test plans, regression testing, and UAT processes to ensure high‑quality releases. - Identify risks early and proactively address issues before they reach production. - Serve as the final quality gate before deployments, ensuring changes meet functional and performance standards. Continuous Improvement & Enablement - Identify opportunities to simplify workflows, reduce technical debt, and improve system usability. - Document processes, test cases, and system changes to support long‑term scalability. - Enable internal teams through clear documentation, training materials, and release notes. - Stay current on Salesforce best practices, new features, and QA methodologies. Cross‑Functional Partnership - Act as a trusted partner to revenue and operations leaders, balancing speed with quality. - Collaborate closely with developers, external partners, and system owners on integrations and complex initiatives. - Support incident resolution and root‑cause analysis for Salesforce‑related issues. What You Bring Must-Have: - 5+ years of hands-on Salesforce administration experience in a complex, fast‑growing environment. - Strong experience owning QA processes for Salesforce or similar enterprise systems. - Salesforce Administrator Certification Salesforce Advanced Administrator Certification - Deep understanding of Salesforce declarative tools (Flows, validation rules, permissions, reports, dashboards). - Experience with release management, sandbox strategies, and change control. - Ability to think both strategically and tactically—balancing long‑term scalability with immediate business needs. - Excellent communication skills and comfort working with technical and non‑technical stakeholders. Nice-to-Have: - Salesforce Platform App Builder Certification - Experience with automated testing tools, integrations, or Apex‑supported environments. - Background in Revenue Operations or supporting Sales and Customer Success teams. - Experience with AI-powered features in Salesforce or similar platforms, with a focus on workflow automation and productivity gains. Security Requirements - Candidates must undergo a criminal records check upon hire; - Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; - Be willing to comply with Solink’s own security policies and standards. Our Values We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. Why Solink? We’re not just building tech - we’re building a place where great people do great work. - Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. - Meaningful equity: Every full-time, permanent employee has a stake in our growth. - Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account. - Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. - Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. - Candid culture: Clear expectations, honest feedback, and no politics. - Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. What to Expect from the Hiring Process We respect your time and value transparency. Here’s a general idea of what to expect: - Intro call with our Talent Team - Interview with the Hiring Manager - Role-relevant task or case (if applicable) - Final interviews with cross-functional team members - Reference Checks - Offer & onboarding 🎉 Please note: this is subject to change at any point in the recruitment process based on the needs of the business. How to Apply Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward. NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position. Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

• Serve as the primary system administrator for Salesforce with 500+ users • Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks • Complete regular internal system audits and prepare for upgrades • Manage integrations with our Salesforce instance; including Outreach, Zendesk, Docusign, and other tools • Coordinate the evaluation, scope, and completion of new development requests • Work with the Revenue Operations team to support administrative, development, and change management activities • Develop and implement a platform governance strategy and related tactics • Assist in training of new users, and grow the Salesforce skill set across the organization

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities. • Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions. • Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact. • Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities. • Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders. • Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams. • Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence. • Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Salesforce Tech Administrator Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About the job Twilio is looking for a Salesforce Tech Administrator to join the GTM Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs. Responsibilities As a Salesforce Administrator in our GTM Automation team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. Assist project managers and product Owners in various work streams on Salesforce.com - Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. - Collaborate with CPQ and Opportunity Life Cycle Management teams to uncover process gaps and develop elegant solutions - Work with Opportunity Life Cycle Management/CPQ value streams to deliver the strategic projects - Understand and fix existing system problems on a daily basis - Recommend and implement process automation and best practices for CPQ and OLM efficiency. - Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. - Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows) - Must have Conga CPQ or Salesforce CPQ administration experience like Product configuration, PLI creation , Attribute creation, CR creation, etc., - Must have hands on experience building Flow, SOQL, and advanced declarative automation - Solid understanding of Salesforce data model, sharing rules, and security architecture. - Demonstrated ability to understand business needs and translate requirements into technical solutions - Salesforce Administrator certification (ADM-201) required - Strong presentation, communication, and facilitation skills - Comprehensive experience on debugging and troubleshooting in Salesforce - Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. - Knowledge on Salesforce.com configuration best practices Desired: - 1+ year of experience designing or developing on Salesforce (Apex) - Conga/ SFDC CPQ specialist Certification - ​​Salesforce Certified Platform App Builder - Familiarity with Apex coding - Experienced developing Lightning Components in Salesforce Lightning - Excellent communication skills for working with both technical and non-technical stakeholders. Location This role will be based remotely in British Colombia , Canada Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The estimated pay ranges for this role are as follows: - CAD $90,800.00 - CAD %113,500.00 Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.