We are seeking a detail-oriented and client-focused Online Luxury Travel Consultant to support clients in planning and booking high-end travel experiences from start to finish. In this fully remote role, you will assist travelers with personalized itineraries, destination research, and booking coordination while delivering a seamless and professional experience. No prior travel industry experience is required. We provide training, tools, and ongoing support to help you succeed in a remote environment. Key Responsibilities - Assist clients with planning and booking flights, hotels, cruises, and luxury travel experiences - Communicate with clients via phone, email, and online platforms to understand preferences and needs - Research destinations, accommodations, and travel options to create tailored recommendations - Coordinate bookings and ensure all travel details are accurate and organized - Provide ongoing support before, during, and after travel as needed - Resolve booking questions and provide solutions quickly and efficiently. - Stay informed on travel trends, destinations, and supplier updates What Were Looking For - Strong communication and customer service skills - Organized, detail-oriented, and able to manage multiple tasks - Comfortable using online systems and digital tools - Self-motivated and able to work independently in a job setting - Interested in travel, hospitality, or client experience Technical Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. Benefits - Fully remote work from home anywhere. - Flexible schedule to fit around your lifestyle. - Access to exclusive travel perks and discounts. - Full training and continuous support provided. - Friendly, collaborative team culture.

Position Overview: The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of 20–25 franchise locations. This role provides operational guidance, financial coaching, sales and marketing alignment, training support, sourcing and pricing analysis, and process improvements to drive performance and long-term success. Responsibilities: Operational Excellence & Compliance - Conduct site audits to ensure adherence to brand standards and operational requirements. - Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins. - Track key performance indicators to assess operational health across assigned locations. Franchisee Coaching & Business Support: - Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth. - Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees. - Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions. - Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement. Financial Analysis, Budgeting & KPIs: - Review franchisee financial statements to identify gaps and improvement opportunities. - Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals. - Develop, standardize, and implement systemwide KPIs and track franchisee performance. - Recommend overhead-reducing strategies and cost-optimization opportunities. - Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals. - Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes. Process Improvement & SOP Implementation: - Create, refine, and implement standardized SOPs to ensure consistent and efficient operations. - Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable. - Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency. Marketing, Sales Strategy & Alignment: - Support franchisees in developing and refining local marketing plans aligned with brand goals. - Strengthen sales processes including lead management, conversion strategies, and customer engagement. - Ensure alignment between marketing initiatives, sales goals, and operational objectives. Training & Development: - Assist in creating training materials, SOP documentation, and onboarding resources. - Train new employees with emphasis on improving sales performance and customer engagement. - Deliver group and one-on-one training sessions for new programs and ongoing performance development. Special Projects & Collaboration: - Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development. - Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success. Field Visits & Reporting: - Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments. - Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations. - Maintain proactive communication with franchisees and internal stakeholders. Qualifications: - 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field. - Bachelors degree in business or a related field is preferred - Strong problem-solving skills with the ability to develop and implement effective solutions. - Excellent written and verbal communication skills. - Highly organized with the ability to manage multiple priorities independently. - Analytically minded with the ability to evaluate performance data to identify growth opportunities - Ability to travel up to 40% - Ability to maintain confidentiality and stay composed under pressure WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-Remote

Process Intelligence Consultant remote type Fully Remote locations USA - IL (Remote) time type Full time job requisition id R24861 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description As a Process Intelligence Consultant within the Customer Experience Transformation Team, you will lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience. This role combines industrial engineering principles with data-driven analysis to uncover insights, streamline processes, and deliver measurable improvements across the organization. You will serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight. - Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs. - Lead process discovery and optimization efforts using tools such as Celonis, process/task mining, and mapping methodologies. - Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership. - Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes. - Integrate external research, industry benchmarks, and internal data to inform solution design and strategic decision-making. - Break down complex, ambiguous problems into structured, communicable components to drive clarity and alignment. - Identify and manage enterprise-wide opportunities that enhance customer experience, reduce costs, and support long-term growth. - Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions. - Develop and deliver operational dashboards and performance analyses using process intelligence tools. - Contribute to the design of innovative, scalable solutions that align with business goals and customer needs. Qualifications - 3+ years of experience in process improvement, industrial engineering, business consulting, or a related field (preferred). - Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights. - Experience with process mining tools (e.g., Celonis) and data visualization platforms is a plus. - Excellent communication skills with the ability to influence and collaborate across diverse teams and levels of the organization. - Demonstrated ability to work independently and manage multiple priorities in a dynamic environment. Additional Information - This role does not have direct supervisory responsibilities. - Travel may be required depending on project needs. #LI-RD1 Skills Analytical Thinking, Business Relationships, Celonis Process Mining, Collaborating, Communication, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Strategic Advice, Teamwork, Technical Consulting Compensation Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Role Description The Automotive Process Consultant will be responsible for implementing and sustaining a LEAN approach to the traditional Express Service model. These LEAN initiatives will be installed on behalf of Volvo Group North America, at select US dealerships within a designated geographic area. This model will provide a pathway for completing 90% of all repairs to the brand’s vehicles. The successful candidate will be a Champion, a Coach, and will secure commitment to change using effective change management principles and by leveraging their personal experiences in retail fixed operations performance improvement. This role is US-based, primarily in the Mid Atlantic to Boston (Northeast) area or Chicago to Texas (Central) area. What You’ll Do - Contribute to a safe and healthy work environment by actively participating, taking responsibility, and following established procedures and policies. - Function as the subject matter “expert” on the LEAN service concept to Volvo dealers and OE Regional Management in support of program implementation. - Be the primary “lead” implementer in participating dealers. - Communicate program content, goals, and objectives to dealership management. - In conjunction with the Service Manager, develop an Action plan for the implementation as required to meet the agreed upon timeline. - Be an expert resource on the LEAN principals which are the basis for this LEAN service concept. - Work on-site with the dealership management and service team to support the implementation and sustainment. - Provide topic training to the service team and dealership management. - Assist the dealership in making equipment and shop layout decisions to support the implementation. - Attend OE Regional Meetings as required to explain and support the implementation with Regional Dealers. - Be prepared to provide support in North America and Globally as required to support the broader OEM Project. Qualifications - High School Diploma/GED required and minimum 10 years overall experience in 2 or 3 of the following roles: - Dealership Technician (with certifications) preferred - Training (former Technical Trainer is a +PLUS) - Fixed Operations Consultant (on behalf of OE or technology partner) - Dealership Service Manager/Management Experience (3 to 5 years) - Service Advisor - At least 1-2 years of direct dealership consulting and/or training (preferred) - Leadership and management skills, including the ability to lead and motivate dealership personnel without direct authority. - Ability to leverage relationships to identify and sell the business case for change. - High proficiency for analyzing data from dealer financials and operational assessments to establish improvement plans. - Ability to establish and implement effective metrics to keep dealerships focused on the growth and customer satisfaction improvement opportunity and, overall ROI. - Excellent communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels. - Excellent project management skills, with ability to manage milestones and next steps to completion. - Solid understanding of retail dealership industry and changing technology and customer expectations. - Ability to work in a fast-paced and dynamic environment, and to handle multiple tasks and priorities. - Proven effectiveness working independently and as part of a team. - Proficiency with dealer management systems (CDK; Reynolds; etc) and with PC applications in a Windows environment. - The service concept is based on LEAN Management principals. Although the OEM client will provide extensive training on the program and underlying principals, experience with LEAN Management would be a major advantage. Physical Considerations - Ability to work in a general office environment. - Ability to handle extended periods of computer-based work, including telephone. - Ability to lift 25-50lbs (luggage). Travel Considerations - Domestic travel required, estimated up to 75%. Benefits DEKRA North America strives to provide a competitive benefits package to colleagues and promotes physical, emotional, and financial well-being. Colleagues can self-select from our benefits to create a package unique to their needs. Below is a list of benefits we offer our colleagues: - Health care benefits: medical & prescription, dental, vision (including Domestic Partners) - Critical Illness & Hospital Indemnity supplemental insurance - Company Health Savings Account contribution - Flexible Spending Account for eligible health care and dependent care expenses - Paid time off such as vacation, sick leave, and floating holidays - Mental and emotional support resources through our Employee Assistance Program - Wellness Program to increase activity and health habits, with ability to earn participation rewards - Paid Parental Leave - Travel Assist (Domestic/International) - Participation in a 401(k) plan, with an employer match - Company paid Short- & Long-Term Disability benefits - Group term life insurance with options to buy-up for self and others - Tax-free Service Awards - Education Assistance Program - Student Loan Repayment Assistance - Internal training and development resources to grow your career - LEAD Forward Leadership Development Program - Annual Career Goal Setting and Performance Review cycle participation Additional Position Details - Reports to: Automotive, VP of Operations - Work Model: Remote - Work Location: US-based Remote - Supervises Others: No - Status: Full-time - FLSA Classification: Exempt - Visa Sponsorship Eligibility: This position is not eligible for Visa Sponsorship. - Relocation Eligibility: This position is not eligible for relocation.