This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves coordinating tailored language training courses efficiently from initial confirmation through to completion. - Coordinate and organize courses once confirmed by the Sales team, including scheduling, assigning trainers, and arranging logistics. - Understand and research each client’s needs and learning goals to ensure the best course setup. - Collaborate with the Teachers Department and Academic Advisors to select the most suitable trainer. - Maintain regular communication with clients and trainers to ensure smooth delivery of services. - Gather and manage client feedback in line with company policies. - Generate additional sales through re-bookings and referrals, building lasting relationships with clients. - Stay informed about company products and new course offerings; proactively suggest suitable options to clients. - Coordinate efficiently with the Sales, Teachers, and Accounts teams to ensure operational alignment. - Contribute ideas for sales, marketing, and customer service improvements and participate in company projects. - Conduct quarterly client motivation research and suggest new product or service ideas. - Collect feedback for marketing purposes. - Provide daily reports to management on course progress and client activity. Qualifications - Fluent spoken and written English, plus at least one additional language (German, Portuguese, or French preferred). - Excellent phone manner and communication skills. - Strong proficiency with Microsoft Office and internet tools. - Exceptional organizational skills with great attention to detail. - Ability to analyze information and manage multiple priorities effectively. - Minimum 2 years of proven experience in customer service or coordination roles. - University degree (completed or in progress). - At least 12 months of administrative experience. Benefits - Working hours: USA/Canada East, Central, or Pacific (Monday to Friday). - 7.5 working hours per day + 1-hour break. - Start date: ASAP. - Probation period: 3 months. - Paid leave: 31 days per year. - Compensation: USD 1,000/month + rebooking bonus + performance bonus.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Child Care Licensing Inspector Job Title: CCL Inspector III Agency: Health & Human Services Comm Department: Region 5 CCL DC Field Ops Posting Number: 14537 Closing Date: 06/02/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $4,250.00 - $5,094.16 Pay Frequency: Monthly Salary Group: TEXAS-B-16 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 75% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: BEAUMONT Job Location Address: 3105 EXECUTIVE BLVD Other Locations: Woodville MOS Codes: 6016,6017,8012,8056,1S0X1,2A7X2,2F0X1,43HX,4E0X1,640A,68R,86M0,87G0,87I0,87Q0,8I000,8I100,8S000,AD LS,ME,MSSD,MSSE,MSSR,MST,OAP11,OAP14 Brief Job Description: Why choose to become a Child-Care Regulation Inspector? - Be an agent of change - Challenging, never boring - Flexibility - Advancement and promotional opportunities If you’re seeking a rewarding career where you can utilize your skills, educate and regulate child-care providers to ensure the health, safety, and well-being of children in Texas, and make a difference, you’re in the right place! Our child-care regulation inspectors work as a collaborative team monitoring and investigating child-care facilities throughout the State of Texas. Team members perform facility inspections, conduct investigations in child-care facilities and homes, provide training to child-care providers, and convene pre-application meetings for child-care facility applicants. This position may be filled as CCL Inspector IV or V if applicant has previous experience as identified in the initial screening section. The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas. Essential Job Functions (EJFs): Monitors licensed and registered child-care facilities, documents compliance or noncompliance with standards, and notifies providers of any required corrective action in accordance with CCR policy. Monitoring includes the timely completion of monitoring inspections; follow-up inspections; providing feedback on waivers and variances. Monitors application and permit fees payments; monitors for results of background checks for review and next steps; assesses controlling persons identification; and monitors permit renewals. Effectively plans inspections evaluates all standards in a two-year period; evaluates the federally required standards annually; identifies and cites deficiencies correctly while ensuring risk mitigation; takes photos as required and documents those correctly; ensures the documentation is clear and concise; ensures corrections to deficiencies are appropriate to address risk; and provides useful, purposeful technical assistance to assist operations in improving compliance. (30%) Investigates complaints, allegations of minimum standards violations in licensed child-care facilities and licensed, registered, and listed homes. Investigations are completed timely according to law, rule, and policy expectations. This position must complete investigation initiations and investigation actions timely and accurately within required time frames; and send investigation notifications timely. Documentation reflects that investigations are thorough, address risk to children, and are compliant with laws, rules, and minimum standards. In addition, documentation of findings is sufficient to support the investigation decisions. Completes regulatory tasks associated with DFPS investigations of abuse, neglect, or exploitation in residential childcare operations such as participating in risk assessments; evaluation of information collected during DFPS investigations to cite deficiencies for minimum standards violations timely according to law, rule, and policy; and ensures all actions are completed timely and accurately within required time frames. (25%) Evaluates new applications for child-care facilities to issue permits. Permit applications and issuances are processed according to law, rules, and policy time frames. Documentation accurately reflects the acceptance and issuance decisions. (15%) Identifies risk and recommends referral to Child-Care Enforcement (CCE) when necessary, in accordance with law, rule, and policy, with the focus on provider accountability to ensure the health, safety, and well-being of children in registered child-care facilities. This position is responsible for processing provider plans of action timely and addressing identified risk; conducting inspections to follow up after enforcement actions to evaluate registered child-care facility compliance with the tasks or conditions associated with the action. (10%) Provides training and technical assistance to child-care providers. Attends or presents at provider meetings. Conducts provider trainings that are useful, purposeful, and outcome-oriented, including Pre-Application sessions for new providers, and minimum standard trainings. Networks and collaborates with providers, stakeholders, and the public. (10%) Responds to emergency complaints of high-risk situations in licensed operations. (5%) Performs other duties as assigned and required to maintain unit operations. (5%) Registrations, Licensure Requirements or Certifications: Valid driver’s License. Knowledge, Skills and Abilities (KSAs): Knowledge of Texas laws and regulation. Skill in effective verbal and written communication. Skill in establishing and maintaining effective working relationships. Skill in applying emotional intelligence to all situations. Ability to critically think and identify risk and mitigation measures. Ability to work with diverse groups of people while promoting respect for cultural diversity in all working relationships. Ability to de-escalate situations with tact and diplomacy. Ability to self-start, organize, and manage priorities. Ability to operate basic office equipment including camera/AV equipment. Ability to travel. Initial Screening Criteria: Child Care Licensing Inspector III-Vs: Graduation from an accredited four-year college or university or experience that is equivalent to a four-year degree. Experience and education may be substituted for one another on a year-to-year basis. Experience in regulatory services such as inspections and investigations are preferred. Additionally: For Inspector IVs: - Experience in regulatory services including experience as a regulatory inspector. - Experience in performing inspection and or investigation work under limited supervision. - Experience may include establishing the priorities and methods of securing evidence and assessing programs and procedures to improve operations. For Inspector Vs: - Experience in regulatory services including experience as a regulatory inspector or investigator. - Experience in performing inspection and or investigation work under minimal supervision. - Experience in leading, mentoring, and/or supervising a team in some capacity. Experience may include testifying at administrative hearings or before courts of jurisdiction and developing/delivering specialized inspection training or educational sessions. Additional Information: Attends work regularly in accordance with agency leave policy. Work hours must be flexible and are not considered 8:00-5:00. Occasional work during the evening and weekends may be required. This position may qualify for 100% telework with most of the work being conducted through the use of mobile technology, such as a tablet and cell phone. Travel may be required outside of the headquartered geographical area on occasion. Applicants for positions must have reliable transportation, a valid Texas driver's license, and insurance as required by the State of Texas. Applicants considered for employment must undergo and pass a Background Check, which includes a criminal history check and Texas Child Abuse and Neglect Registry check. Applicants considered for employment must provide verification of degree(s) and/or license(s). Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results. Trilogy Federal is looking for an Organizational Change Management (OCM) Organizational Model Analyst with knowledge and experience with change management solutions to address the human factors affecting a large federal agency’s ability to reach its strategic objectives. This role involves applying tools and frameworks to support improved client future-state organizational design and alignment. Travel requirement: Selected candidates must be able to travel infrequently across the continental USA. No travel is planned at this time, but should travel be scheduled, each site visit would be approximately 3 days long. Primary Responsibilities: - Assess OCM and operational readiness - Facilitate virtual and face-to-face meetings with government clients and lead co-ordination/collaboration from various business units - Attend and participate in meetings with many different client stakeholder groups - Identify and formulate organizational target state requirements from written materials and verbal interactions with stakeholders - Identify and document organizational design challenges, obstacles, and decisions, and provide rationale and recommendations to help address resistance to change - Develop and execute communication plans - Define approaches for developing a permanent organizational resiliency and change capacity within differing organizational units and approaches for transitioning key change management responsibilities and activities to them - Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change - Define activities to support change and transition initiatives - Develop and deploy user adoption/training programs around our technology solution - Work directly with the client and end user to affect change - Serve as a trusted advisor to our customers both internal and external. - Test and review all deliverables to ensure quality and compliance. - Be the teammate everyone wants on their team and take ownership in making our company the best place to work. Minimum Requirements: - Bachelor’s degree in Business, Organizational Change, or related field - 8+ years of experience in management consulting, change management or organizational/business transformation in consulting or industry role - Ability to operate in a fast-paced, dynamic environment with team members and stakeholders - Effectively communicate and interact with senior level management and clients - Excellent oral, written, and interpersonal skills - OCM experience with system and/or IT implementation. ERP experience strongly desired - Strong technical and creative writing skills. - Strong organization & planning skills. - Creative problem-solving skills. - Ability to prioritize and manage multiple tasks concurrently. - Ability to work independently or with little direction, when required. - Understanding or experience working with VA strongly desired - The ability to obtain a Public Trust clearance - Ability to interface well with SME’s, end-users, and client stakeholders across the organization. - Highly proficient in MS Office Applications: Word, Excel, PowerPoint, SharePoint Preferred Qualifications: - VA, VHA, or VBA experience preferred - Prosci Change Practitioner or equivalent - Experience supporting a Financial Management system transformation Benefits (including but not limited to): - Health, dental, and vision plans - Optional FSA - Paid parental leave - Safe Harbor 401(k) with employer contributions 100% vested from day 1 - Paid time off and 11 paid holidays - No cost group term life/AD&D plan, and optional supplemental coverage - Pet insurance - Monthly phone and internet stipend - Tuition and training reimbursement $115,000 - $130,000 a year This range is not a guarantee of compensation or salary, as Trilogy Federal conducts an individual equity review for every candidate based on experience, location, education, industry experience, and comparisons to internal pay bands. In addition to salary, Trilogy offers robust benefits including medical/dental/vision insurance coverage, 401(k) match, paid holidays, paid time off, tuition reimbursement, and a very supportive work/life balance. Regarding remote positions, Trilogy Federal is able to offer virtual employment in the following states: Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia. Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: - Customer First: We prioritize customer satisfaction in every decision. - High Quality: True quality means premium materials and rigorous production standards you can feel good about. - Essential Design: We focus on timeless, functional essentials instead of chasing trends. - Always a Better Deal: Innovation and transparency ensure value for both customers and partners. - Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE CS Learning and Development Specialist We are seeking a CS Learning and Development Specialist to join our growing team. This role is a critical execution driver within Customer Care, focused on accelerating time-to-proficiency, scaling onboarding and nesting, and improving customer experience outcomes. In this role, you will operationalize learning strategy through high-impact facilitation, AI-enabled training delivery, and practice-based enablement that directly supports agent readiness and business performance. This role is fully remote. RESPONSIBILITIES: Training Delivery, Facilitation & Nesting Execution - Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one. - Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments. - Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput. - Leverage the LMS and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale. - Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion. - Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs. AI-Enabled Training Delivery & Scalable Learning Operations - Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes. - Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone. - Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk. - Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment. - Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards. Coaching, Readiness & Skill Reinforcement - Provide individual and group coaching with clear, actionable feedback that strengthens judgment and improves on-the-job performance. - Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities. - Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities. Content Iteration & Regional Enablement Support - Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities. - Customize facilitator materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends. - Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on facilitation schedules and business needs. - Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on facilitation schedules and business needs. - Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds. Performance & Continuous Improvement - Interpret performance signals (QA, CSAT/DSAT, attrition, time-to-proficiency) to measure training effectiveness and recommend improvements based on impact. - Pilot and test new facilitation approaches, tools, and formats to improve engagement, personalization, and scalability. REQUIREMENTS: - Bachelor’s degree or equivalent experience - 4-6 years of experience in customer experience training or learning roles - Strong facilitation and coaching skills, with experience delivering ILT and VILT to diverse audiences - Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality - Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids) - Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment - Excellent written and verbal communication skills, including comfort delivering feedback and coaching. This position is fully remote We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. Pay Range $84,000 – $120,000 USD $55,000 $68,000 $82,000 Euro Bonus: 5k low 12k high All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $84,000—$120,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.