ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: - Customer First: We prioritize customer satisfaction in every decision. - High Quality: True quality means premium materials and rigorous production standards you can feel good about. - Essential Design: We focus on timeless, functional essentials instead of chasing trends. - Always a Better Deal: Innovation and transparency ensure value for both customers and partners. - Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE CS Learning and Development Specialist We are seeking a CS Learning and Development Specialist to join our growing team. This role is a critical execution driver within Customer Care, focused on accelerating time-to-proficiency, scaling onboarding and nesting, and improving customer experience outcomes. In this role, you will operationalize learning strategy through high-impact facilitation, AI-enabled training delivery, and practice-based enablement that directly supports agent readiness and business performance. This role is fully remote. RESPONSIBILITIES: Training Delivery, Facilitation & Nesting Execution - Lead end-to-end new hire onboarding experiences that accelerate ramp and build confidence from day one. - Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments. - Deliver hands-on nesting experiences that function as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput. - Leverage the LMS and scalable digital learning workflows to support high-velocity onboarding, including running concurrent cohorts and maintaining consistent learner outcomes at scale. - Progress learners through onboarding and nesting based on demonstrated proficiency and judgment—not time-in-seat or module completion. - Design and deliver targeted upskilling and refresher training based on performance trends, operational changes, and emerging customer needs. AI-Enabled Training Delivery & Scalable Learning Operations - Leverage AI-assisted tools and eLearning assets to increase training throughput and capacity while maintaining high-quality learner outcomes. - Deliver scalable onboarding and nesting using structured practice systems (scenario-based learning, simulations, and proficiency-based progression) rather than time-based learning alone. - Use learner performance signals from training activities (exercises, scenario performance, QA trends) to personalize reinforcement and reduce early-tenure risk. - Teach agents how to use AI tools responsibly in live customer workflows, including verification behaviors, exception handling, and escalation judgment. - Apply strong judgment and quality controls when using AI-assisted content, coaching prompts, or practice scenarios to ensure accuracy and alignment with Quince CX standards. Coaching, Readiness & Skill Reinforcement - Provide individual and group coaching with clear, actionable feedback that strengthens judgment and improves on-the-job performance. - Reinforce key behaviors through post-training follow-ups, calibration moments, and targeted reinforcement activities. - Partner with QA and Operations to identify recurring performance gaps and translate them into coaching and reinforcement priorities. Content Iteration & Regional Enablement Support - Maintain and update existing onboarding and enablement materials to reflect changes in tools, workflows, policies, and customer experience priorities. - Customize facilitator materials, practice scenarios, and reinforcement activities to meet cohort needs and address emerging performance trends. - Contribute to training content improvements and regional enhancements in partnership with Learning Experience Design and Knowledge Management, flexing build work based on facilitation schedules and business needs. - Partner with Learning Experience Design and Knowledge Management to implement content updates and regional enhancements, flexing build work based on facilitation schedules and business needs. - Provide structured feedback from live training and nesting observations to inform content updates, pathway improvements, and future training builds. Performance & Continuous Improvement - Interpret performance signals (QA, CSAT/DSAT, attrition, time-to-proficiency) to measure training effectiveness and recommend improvements based on impact. - Pilot and test new facilitation approaches, tools, and formats to improve engagement, personalization, and scalability. REQUIREMENTS: - Bachelor’s degree or equivalent experience - 4-6 years of experience in customer experience training or learning roles - Strong facilitation and coaching skills, with experience delivering ILT and VILT to diverse audiences - Demonstrated ability to leverage learning technology and AI-assisted tools to increase training throughput and capacity while maintaining quality - Experience creating and updating training materials across formats (eLearning/WBT, microlearning, reinforcement activities, job aids) - Strong data literacy, with the ability to interpret performance signals (QA, CSAT/DSAT, time-to-proficiency) and apply insights to improve learner outcomes - Strong organizational skills and ability to manage multiple priorities in a fast-paced environment - Excellent written and verbal communication skills, including comfort delivering feedback and coaching. This position is fully remote We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. Pay Range $84,000 – $120,000 USD $55,000 $68,000 $82,000 Euro Bonus: 5k low 12k high All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $84,000—$120,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an enthusiastic and detail-oriented IT and AI Readiness Coordinator to join our AI Product team. This is an excellent opportunity for an entry-level person passionate about artificial intelligence and eager to learn how AI can transform business operations. In this role, you will work cross-functionally to support the identification, documentation, and preparation of business processes and data for AI transformation. You'll have the opportunity to connect with people across all levels of the organization while developing valuable skills in stakeholder engagement, process analysis, and AI implementation. This position offers hands-on experience in the exciting intersection of business operations and artificial intelligence. The ideal candidate is a strong communicator who is curious, enthusiastic about learning, detail-oriented, and genuinely passionate about how AI can solve real business challenges. Key Responsibilities - Stakeholder Engagement & Discovery - Support and conduct interviews with stakeholders across departments to understand current workflows, tools, and challenges - Participate in discovery sessions and workshops to learn about operational needs and AI opportunities - Document insights and feedback from stakeholders in clear, organized formats - Gap Analysis & Documentation - Assist in identifying process gaps, inefficiencies, and areas where AI could be beneficial - Create documentation of existing workflows and processes - Help assess organizational readiness for AI adoption - Maintain organized records of pain points, use cases, and opportunity areas - Data Assessment & AI Readiness - Learn to evaluate data sources, quality, and accessibility across the organization - Work with data owners to understand how data is structured and stored - Document data requirements and potential gaps for AI use cases - Support efforts to ensure data is properly organized and prepared for AI applications - Help develop best practices for making organizational data "AI-ready" Qualifications - Bachelor's degree in Business, Information Systems, Data Analytics, Computer Science, Communications, or related field (recent graduates encouraged to apply) - Experience involving data analysis is a plus - Internship or project experience in business operations, technology, or related areas is beneficial but not required - Strong verbal and written communication skills with the ability to explain concepts clearly - Ability to work effectively with diverse teams and build positive relationships quickly - Strong organizational skills and attention to detail Preferred Qualifications - Familiarity with AI concepts from coursework, personal projects, or self-study - Experience conducting research, surveys, or interviews (academic or otherwise) - Basic understanding of business processes or operations - Experience working with structured and unstructured data, prepping for AI readiness Compensation $25 - $30 an hour. The base salary range for this role is listed above. Total compensation includes base salary, annual company-based performance bonus, and equity. Under e.l.f.’s annual bonus program, employees are eligible to earn up to 200% of their target bonus when company performance exceeds defined goals. In addition, e.l.f. provides a variety of other benefits to employees, including medical, dental, and vision insurance, a retirement savings plan, gender neutral parental leave, and unlimited paid time off. The amount of total compensation (including base salary) offered will be based on a wide range of factors, including geographic location, experience, specific skills, and qualifications. Compensation components are subject to change at the company’s discretion.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves coordinating tailored language training courses efficiently from initial confirmation through to completion. - Coordinate and organize courses once confirmed by the Sales team, including scheduling, assigning trainers, and arranging logistics. - Understand and research each client’s needs and learning goals to ensure the best course setup. - Collaborate with the Teachers Department and Academic Advisors to select the most suitable trainer. - Maintain regular communication with clients and trainers to ensure smooth delivery of services. - Gather and manage client feedback in line with company policies. - Generate additional sales through re-bookings and referrals, building lasting relationships with clients. - Stay informed about company products and new course offerings; proactively suggest suitable options to clients. - Coordinate efficiently with the Sales, Teachers, and Accounts teams to ensure operational alignment. - Contribute ideas for sales, marketing, and customer service improvements and participate in company projects. - Conduct quarterly client motivation research and suggest new product or service ideas. - Collect feedback for marketing purposes. - Provide daily reports to management on course progress and client activity. Qualifications - Fluent spoken and written English, plus at least one additional language (German, Portuguese, or French preferred). - Excellent phone manner and communication skills. - Strong proficiency with Microsoft Office and internet tools. - Exceptional organizational skills with great attention to detail. - Ability to analyze information and manage multiple priorities effectively. - Minimum 2 years of proven experience in customer service or coordination roles. - University degree (completed or in progress). - At least 12 months of administrative experience. Benefits - Working hours: USA/Canada East, Central, or Pacific (Monday to Friday). - 7.5 working hours per day + 1-hour break. - Start date: ASAP. - Probation period: 3 months. - Paid leave: 31 days per year. - Compensation: USD 1,000/month + rebooking bonus + performance bonus. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves coordinating tailored language training courses efficiently from initial confirmation through to completion. - Coordinate and organize courses once confirmed by the Sales team, including scheduling, assigning trainers, and arranging logistics. - Understand and research each client’s needs and learning goals to ensure the best course setup. - Collaborate with the Teachers Department and Academic Advisors to select the most suitable trainer. - Maintain regular communication with clients and trainers to ensure smooth delivery of services. - Gather and manage client feedback in line with company policies. - Generate additional sales through re-bookings and referrals, building lasting relationships with clients. - Stay informed about company products and new course offerings; proactively suggest suitable options to clients. - Coordinate efficiently with the Sales, Teachers, and Accounts teams to ensure operational alignment. - Contribute ideas for sales, marketing, and customer service improvements and participate in company projects. - Conduct quarterly client motivation research and suggest new product or service ideas. - Collect feedback for marketing purposes. - Provide daily reports to management on course progress and client activity. Qualifications - Fluent spoken and written English, plus at least one additional language (German, Portuguese, or French preferred). - Excellent phone manner and communication skills. - Strong proficiency with Microsoft Office and internet tools. - Exceptional organizational skills with great attention to detail. - Ability to analyze information and manage multiple priorities effectively. - Minimum 2 years of proven experience in customer service or coordination roles. - University degree (completed or in progress). - At least 12 months of administrative experience. Benefits - Working hours: USA/Canada East, Central, or Pacific (Monday to Friday). - 7.5 working hours per day + 1-hour break. - Start date: ASAP. - Probation period: 3 months. - Paid leave: 31 days per year. - Compensation: USD 1,000/month + rebooking bonus + performance bonus.