• Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals. • Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. • Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function. • Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. • Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio. • Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact. • Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work. • Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. • Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

• Play a key role in supporting the progressive growth of the Lumanity HEOR business with global clients and accounts. • Achievement of sales targets within defined target accounts that the role will actively lead and manage. • Identifying, creating and securing opportunities where Lumanity can partner with clients to define, develop and execute successful health economic and outcomes research (HEOR) strategies and solutions. • Leading the development of strategic objective setting and relevant key activities within defined target accounts to achieve sales and revenue targets, through mobilisation of account teams following account management practices. • Track, record and document actions towards goal achievement. • Provide rich insight and analysis into the account buying cycle/ journey and future target opportunities for partnership. • Lead client outreach, engagement and onboarding into Lumanity through consultative selling, client engagement and relationship management to generate and secure new business and account growth. • Ownership of account activities, including support of client negotiations (MSAs & Commercial terms, discounts and project team support on these), preferred supplier / strategic partnerships (including RFI completion), client pitch presentations and capability presentations to secure new business. • Collaboration and partnership with Lumanity technical & consulting experts to position Lumanity services as solutions to our client challenges. • Support mobilisation of Lumanity thought leaders and experts to showcase Lumanity talent within our target client accounts. • Opportunity pipeline management and tracking to manage your own opportunity pipeline to close and win projects in line with account plans and account sales targets. • Collaboration and partnership with wider Business Development (BD), Operations and Marketing team to develop and utilise materials and relevant collateral to support account sales and growth. • Follow up on Marketing qualified leads to generate opportunities and return on investment from Marketing initiatives. • Support development and implementation of HEOR Commercial & Operations Strategy. • Support development and implementation of operational systems and processes to enhance our ways of working and support further global expansion of the BD and Operations team. • Creation/enhancement/ implementation/embedding of key systems and processes. • Own the creation, enhancement or roll out of key systems and processes to ensure adoption across HEOR business to improve efficiency and productivity of BD related ways of working.

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager What does a successful Relationship Manager do? A successful Relationship Manager at Fiserv takes pride in leading and maintaining significant business relationships with a defined portfolio of clients. You'll leverage Fiserv solutions to maximize client growth and profitability, ensuring satisfaction, retention, and increased profitability. Being a trusted advisor, you will help our clients navigate their strategic objectives with Fiserv’s innovative solutions. What you will do: - Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations. - Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs. - Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success. - Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans. - Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings. - Develop and implement client retention strategies, including timely Service Agreement Renewals. - Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally. - Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services. What you will need to have: - 6+ years of experience in the banking industry, with bank management and operations experience. - Experience managing and growing relationships with large, complex financial organizations. - Experience in strategic account planning experience with demonstrated success. - Exceptional organizational and time management skills. - Bachelor’s degree and/or equivalent combination of education, work history and military experience. What would be great to have: - Additional specialized training in banking. - Knowledge of Fiserv systems. - Fundamental knowledge of financial data processing systems and host-based computer systems. - Proven track record in a quota-carrying role. Important information about this role: - Travel will be required up to 50% of the time. - You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. - This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. Perks at Work: - We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. - Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP. - Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan. - Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. - Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program. - Advance your career with training, development, certification, and internal mobility opportunities. - Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. #LI-JF1 Salary Range $71,400.00 - $151,900.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

• Grow and retain H.B. Fuller's market share and customer base in the segment while achieving profit sales targets • Demonstrate an ability to communicate and influence at all levels • Technically competent and independently able to manage demonstrations and technical problem-solving • Focused on growth (larger opportunities), and optimizing price and profitability • Accountable for delivering results • Ability to train & mentor entry/new sales roles • Drive customer intimacy by delivering HBF’s value proposition tailored to meet the needs of the customer • Promote, quantify and expertly sell value, which differentiates H.B. Fuller in the market and adds value to our customers • Identify, develop and close new business opportunities and communicate forecasting needs to the business • Implement business pricing strategy based on business guidelines, expertly delivers price increases thereby enabling prices to stick • Apply effective prospecting techniques, promptly establish connection with key contacts at new prospects with relevant messaging, and assess needs/interest • Broad understanding of markets and industry, and frequently weaves knowledge into conversations with customers • Optimize offer for the customer and H.B. Fuller by creatively using supply chain knowledge