We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients to drive their success and satisfaction with our products and services. Your goal will be to maximize client retention, expansion, and advocacy, ultimately driving revenue growth for the company. You will report to the Manager, Client Success and work closely with members of various departments within Abrigo to ultimately make sure that customers receive the most return on investment from their licensed solutions. This position will be based in Raleigh, NC, Austin, TX, or remotely. What You'll Do: - Own the entire customer experience for a portfolio of accounts establishing great relationships as a trusted/strategic advisor to deliver customer success & satisfaction. - Collaborate with internal teams, including Sales, Product, and Support, to ensure seamless delivery of solutions to clients. - Develop a deep understanding of our clients' business objectives, challenges, and pain points. - Ensure clients receive derived value and optimal use from solutions purchased by carrying forward Client Success proactive communication mission, conduct regular business reviews and source client trainings to consulting resources from communication efforts. - Drive client engagement by promoting Abrigo's educational events and resources. - Proactively engage with clients to understand their evolving needs and identify opportunities for upselling or cross selling our products and services. - Solve account level, as well as basic technical level issues related to our software and clients end systems - Programmatically manage account escalations, past-due invoices, contracts and service agreements - Detect, report, forecast, and mitigate client risk to identify and develop account planning to assist sales in enabling account growth - Stay current on industry and suite of services and products to meet account needs What You'll Need: - 2+ years of experience in banking, finance, or technical product manager role preferred but not required. - BA/BS degree or equivalent and 5+ years client service experience. - Proven ability to manage multiple projects at the same time while also paying close attention to details. - Proven experience in a client-facing role, preferably in the fintech industry. - Excellent interpersonal and communication skills, both verbal and written. - Demonstrated ability of improving retention within client base. - Occasional travel required for team events to support engagement, relationship building, and key decision making What You'll Get: - Market competitive total rewards package - To be part of the Heart & SOUL of a winning company with an inspiring mission - The opportunity to Make Big Things Happen - Competitive salary along with full health benefits with an HSA option - Flexible PTO and bank holidays - 401(k) plan and company match We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.   Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. Customer Success Manager - East About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. Position Purpose We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success. Key Responsibilities - Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. - Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. - Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. - Develop and execute customer success plans aligned with clients' business objectives. - Proactively identify and coordinate resolution of customer needs through cross-functional partnerships - Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. Required Qualifications Experience & Education - 6+ years of Customer Success Management experience. - Bachelor’s degree in business management or related field required. - Proven track record of managing enterprise customer relationships. - Strong business acumen with demonstrated ability to understand customer objectives. - Excellence in cross-functional collaboration and stakeholder management. - Experience preparing and delivering executive-level presentations. - Proficiency with CRM systems and customer success platforms. Key Competencies - Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. - Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. - Relationship Building: Skill in developing strong partnerships with customers and internal teams. - Business Acumen: Understanding of business metrics and value drivers. - Project Management: Capability to manage multiple concurrent initiatives. - Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. - Stakeholder Management: Experience in aligning multiple parties toward common goals. Success Metrics - Customer satisfaction and retention rates - Quality of cross-functional collaboration - Effectiveness of Quarterly Business Reviews - Product adoption and feature utilization - Customer advocacy and reference ability Customer Focus - Extremely strong customer-facing skills - Proactive mindset with strong follow-through - Ability to translate complex technical concepts into business value. - Experience driving customer advocacy and satisfaction. Additional Requirements - Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00 Benefits: - Medical, Dental, and Vision Insurance. - Telehealth coverage - Flexible work schedules and work from home opportunities - Development and career growth opportunities - Open Time Off in addition to 10 paid holidays - 401(k) matching program - Adoption Assistance - Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About MotionPoint MotionPoint is the leading website localization platform for enterprises seeking to scale multilingual digital experiences. Leveraging advanced technologies including AI and LLMs, we deliver world-class solutions that make global customer engagement seamless and cost-effective. About the Role We're looking for a Customer Experience Manager to serve as the trusted operational point of contact for our B2B customers. You’ll help customers unlock the full value of our managed platforms, connectors, and APIs, and ensure an outstanding customer experience from onboarding through ongoing delivery. You’ll work closely with customers and develop deep knowledge of the customer journey across touchpoints. You’ll work with internal teams to deliver on our service commitments, troubleshoot and coordinate technical work, lead solution development, and surface upgrade opportunities when our customers want to enter additional markets or redesign their websites. You’ll be part orchestrator, part problem solver, and most of all a customer champion. What You’ll Do - Understand the goals of our customers and own the delivery experience for assigned customers, ensuring they realize the full value of our platforms, integrations, and API capabilities. - Coordinate cross-functional work related to customer projects, escalations, enhancements, and ongoing support. - Identify opportunities to help customers deliver on their business objectives. - Maintain documentation of customer contacts, pain points, successes, and willingness to be a reference. - Monitor and improve service quality, ensuring we exceed SLAs, key quality-of-service and customer satisfaction metrics. - Collaborate closely with Customer Success, Engineering, QA, Product, and Support to resolve issues, scope work, and align priorities for your customers. - Investigate operational and technical issues related to integrations, performance, invoicing, or unusual behavior — and drive them to resolution. - Communicate proactively with customers about current offerings that could help them reach their goals, any known issues, and educate them on upcoming innovations. - Partner with Finance or Ops teams to support invoicing accuracy and resolve any billing-related questions. - Influence product, marketing, and service teams with customer insights. What You Bring - 4+ years' experience in a customer-facing role, ideally in customer experience, account management, or post-sales B2B operations. - Ability to map and analyze customer pain points, friction, and moments of delight. - Experience with CX frameworks like Net Promoter Score (NPS), CSAT, CES, and Voice of Customer (VoC) programs. - A strong understanding of SaaS platforms, APIs, and data integrations — you are comfortable talking about technology with engineers and customers alike. - Excellent project management and organizational skills — you’re comfortable juggling multiple customers and workstreams. - With a bias toward action, you take ownership of issues and drive them to resolution. - Strong communication and collaboration skills: You know how to build trust across teams and with customers. - Bonus points for: Deep understanding of translation, localization, and multilingual content operations. Prior experience working with proxy-based or CMS-integrated localization platforms is a strong plus. Note: This job description is not intended to cover all activities, duties, or responsibilities. Other duties may be required by the employee at any time, without notice. Why Join Our Team: Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MarketFully for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MarketFully's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few!

Ready to join the future of work? Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎 Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩 The Vice President, Client Success provides strategic, operational, and people leadership across Safeguard Global’s end‑to‑end client experience organization, overseeing both the Client Success and Client Care teams. Reporting to the COO, the VP is accountable for enterprise‑level client satisfaction, portfolio retention and renewals, service adoption, and growth enablement, as well as the operational excellence of intake, triage, escalation governance, and delivery coordination. This role sets the strategy, operating model, and performance standards that ensure a consistent, high‑quality client experience and strong commercial outcomes across the global portfolio. Key Responsibilities: - Own Enterprise Client Outcomes (Satisfaction, Retention/Renewals, Adoption, Growth Enablement) - Set and deliver enterprise targets for client satisfaction (NPS/CSAT), portfolio retention/renewals, service adoption, and growth enablement across the global client portfolio. Establish the governance model that ensures client value realization is measurable and consistently managed through success plans, QBRs, and strategic planning cadences. Sponsor executive engagement for strategic and at‑risk accounts, ensuring service recovery and renewal protection plans are executed and tracked to closure. - Run the End-to-End Client Experience Operating Model (Client Care + Client Success) - Define and continuously improve the end‑to‑end experience from Client Care intake/triage through Client Success governance, ensuring seamless handoffs, clear ownership, and consistent service standards. Ensure Client Care delivers reliable frontline execution through strong performance against key measures (e.g., call SLAs, triage accuracy, reduction in misroutes, queue cleanliness, backlog reduction). Ensure Client Success teams execute consistent portfolio governance, proactive risk management, and adoption/value strategies that protect renewals and strengthen advocacy. Ensure Operational Rigor, SOP Compliance & Audit Readiness are embedded with CS organizational performance outcomes. Partner with delivery and operational leaders to strengthen audit readiness and reduce operational risk that could impact client trust and renewals. - Lead Retention Risk Management, Escalation Governance & Service Recovery - Own the enterprise escalation framework, ensuring high‑impact issues are identified early, triaged appropriately, communicated effectively, and resolved through cross‑functional action. Drive consistent retention protection motions across the organization, including early‑warning health indicators, intervention playbooks, and executive sponsor engagement for at‑risk clients. Reduce escalation volume and recurrence by enforcing root‑cause analysis, corrective actions, and prevention programs across recurring service drivers. - Lead Leaders, Build Capability, and Scale the Organization - Lead and develop Directors, Team Managers, and Client Care leadership building a high‑performance culture grounded in accountability, coaching, and client‑centric execution. Own workforce strategy across the full organization: capacity modeling, coverage design, hiring plans, onboarding standards, and progression pathways aligned to competency frameworks. Establish consistent management rhythms across teams (portfolio reviews, KPI cadences, escalation reviews) and hold leaders accountable for results. - Build strong operating partnerships to improve service quality, reduce friction, and strengthen retention outcomes. Partner with Commercial/Sales leadership on renewal governance, pricing discussions, RFP support, and growth opportunities, ensuring the organization delivers credible insight and execution readiness. Establish a closed‑loop Voice of Client mechanism that converts intake themes and portfolio insights into prioritized operational and product improvements. - Measurement, Reporting & Executive Management Cadence - Implement an integrated KPI framework spanning Client Care and Client Success, using leading indicators and outcome measures to drive accountability and proactive intervention. Provide the COO and executive stakeholders with clear, data‑driven reporting on client outcomes, operational performance, escalation trends, risks, and actions in progress. Key skills, experience, qualifications required: - 10–15 years of experience in Client Success, Account Management, or Customer Experience, with at least 5+ years in a senior leadership role - Executive-level communication and influence, including credibility with senior client stakeholders and internal executives. - Strategic thinking and portfolio governance, including segmentation, health analytics, renewal forecasting governance, and risk management. - Operational excellence and process rigor, with strong discipline in SOP-driven environments and service delivery governance. - Leadership of leaders, including coaching, talent development, and building scalable performance cadences across teams. - Advanced problem-solving and cross-functional leadership, including ability to drive corrective action and sustained improvement. - Crisis and escalation leadership, with the ability to stabilize high-impact situations and restore client trust. - Commercial fluency and growth enablement, including partnership with Sales/Commercial teams on renewals and growth opportunities. - Data-driven decision making, translating KPI trends into operating actions, capacity decisions, and measurable client outcome improvements. - Demonstrated experience leading scaled, multi‑layer Client Success or Client Operations organizations, with accountability for enterprise‑level outcomes including retention, satisfaction, operational performance, and service quality. - Proven track record of improving retention/renewals, NPS/CSAT, issue reduction, and operational KPIs through disciplined governance, data‑driven decision‑making, and execution excellence. - Experience driving growth enablement by increasing adoption, identifying expansion opportunities, and partnering with Commercial teams to influence renewal and growth outcomes. - Strong analytical, data‑driven leadership approach using portfolio analytics, forecasting models, health scoring, SLA performance, backlog trends, and root‑cause insights to inform strategy and operations. - Experience designing and managing metric‑driven performance cadences, including dashboards, KPI reviews, forecasting governance, and continuous improvement programs. - Proven ability to convert service‑metric insights (e.g., triage accuracy, SLA adherence, queue health, forecasting inputs) into clear organizational action. - Bachelor’s degree preferred, or equivalent experience delivering outcomes in complex, global client‑facing organizations. At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.