About MotionPoint MotionPoint is the leading website localization platform for enterprises seeking to scale multilingual digital experiences. Leveraging advanced technologies including AI and LLMs, we deliver world-class solutions that make global customer engagement seamless and cost-effective. About the Role We're looking for a Customer Experience Manager to serve as the trusted operational point of contact for our B2B customers. You’ll help customers unlock the full value of our managed platforms, connectors, and APIs, and ensure an outstanding customer experience from onboarding through ongoing delivery. You’ll work closely with customers and develop deep knowledge of the customer journey across touchpoints. You’ll work with internal teams to deliver on our service commitments, troubleshoot and coordinate technical work, lead solution development, and surface upgrade opportunities when our customers want to enter additional markets or redesign their websites. You’ll be part orchestrator, part problem solver, and most of all a customer champion. What You’ll Do - Understand the goals of our customers and own the delivery experience for assigned customers, ensuring they realize the full value of our platforms, integrations, and API capabilities. - Coordinate cross-functional work related to customer projects, escalations, enhancements, and ongoing support. - Identify opportunities to help customers deliver on their business objectives. - Maintain documentation of customer contacts, pain points, successes, and willingness to be a reference. - Monitor and improve service quality, ensuring we exceed SLAs, key quality-of-service and customer satisfaction metrics. - Collaborate closely with Customer Success, Engineering, QA, Product, and Support to resolve issues, scope work, and align priorities for your customers. - Investigate operational and technical issues related to integrations, performance, invoicing, or unusual behavior — and drive them to resolution. - Communicate proactively with customers about current offerings that could help them reach their goals, any known issues, and educate them on upcoming innovations. - Partner with Finance or Ops teams to support invoicing accuracy and resolve any billing-related questions. - Influence product, marketing, and service teams with customer insights. What You Bring - 4+ years' experience in a customer-facing role, ideally in customer experience, account management, or post-sales B2B operations. - Ability to map and analyze customer pain points, friction, and moments of delight. - Experience with CX frameworks like Net Promoter Score (NPS), CSAT, CES, and Voice of Customer (VoC) programs. - A strong understanding of SaaS platforms, APIs, and data integrations — you are comfortable talking about technology with engineers and customers alike. - Excellent project management and organizational skills — you’re comfortable juggling multiple customers and workstreams. - With a bias toward action, you take ownership of issues and drive them to resolution. - Strong communication and collaboration skills: You know how to build trust across teams and with customers. - Bonus points for: Deep understanding of translation, localization, and multilingual content operations. Prior experience working with proxy-based or CMS-integrated localization platforms is a strong plus. Note: This job description is not intended to cover all activities, duties, or responsibilities. Other duties may be required by the employee at any time, without notice. Why Join Our Team: Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MarketFully for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MarketFully's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few!

Ready to join the future of work? Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎 Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩 The Vice President, Client Success provides strategic, operational, and people leadership across Safeguard Global’s end‑to‑end client experience organization, overseeing both the Client Success and Client Care teams. Reporting to the COO, the VP is accountable for enterprise‑level client satisfaction, portfolio retention and renewals, service adoption, and growth enablement, as well as the operational excellence of intake, triage, escalation governance, and delivery coordination. This role sets the strategy, operating model, and performance standards that ensure a consistent, high‑quality client experience and strong commercial outcomes across the global portfolio. Key Responsibilities: - Own Enterprise Client Outcomes (Satisfaction, Retention/Renewals, Adoption, Growth Enablement) - Set and deliver enterprise targets for client satisfaction (NPS/CSAT), portfolio retention/renewals, service adoption, and growth enablement across the global client portfolio. Establish the governance model that ensures client value realization is measurable and consistently managed through success plans, QBRs, and strategic planning cadences. Sponsor executive engagement for strategic and at‑risk accounts, ensuring service recovery and renewal protection plans are executed and tracked to closure. - Run the End-to-End Client Experience Operating Model (Client Care + Client Success) - Define and continuously improve the end‑to‑end experience from Client Care intake/triage through Client Success governance, ensuring seamless handoffs, clear ownership, and consistent service standards. Ensure Client Care delivers reliable frontline execution through strong performance against key measures (e.g., call SLAs, triage accuracy, reduction in misroutes, queue cleanliness, backlog reduction). Ensure Client Success teams execute consistent portfolio governance, proactive risk management, and adoption/value strategies that protect renewals and strengthen advocacy. Ensure Operational Rigor, SOP Compliance & Audit Readiness are embedded with CS organizational performance outcomes. Partner with delivery and operational leaders to strengthen audit readiness and reduce operational risk that could impact client trust and renewals. - Lead Retention Risk Management, Escalation Governance & Service Recovery - Own the enterprise escalation framework, ensuring high‑impact issues are identified early, triaged appropriately, communicated effectively, and resolved through cross‑functional action. Drive consistent retention protection motions across the organization, including early‑warning health indicators, intervention playbooks, and executive sponsor engagement for at‑risk clients. Reduce escalation volume and recurrence by enforcing root‑cause analysis, corrective actions, and prevention programs across recurring service drivers. - Lead Leaders, Build Capability, and Scale the Organization - Lead and develop Directors, Team Managers, and Client Care leadership building a high‑performance culture grounded in accountability, coaching, and client‑centric execution. Own workforce strategy across the full organization: capacity modeling, coverage design, hiring plans, onboarding standards, and progression pathways aligned to competency frameworks. Establish consistent management rhythms across teams (portfolio reviews, KPI cadences, escalation reviews) and hold leaders accountable for results. - Build strong operating partnerships to improve service quality, reduce friction, and strengthen retention outcomes. Partner with Commercial/Sales leadership on renewal governance, pricing discussions, RFP support, and growth opportunities, ensuring the organization delivers credible insight and execution readiness. Establish a closed‑loop Voice of Client mechanism that converts intake themes and portfolio insights into prioritized operational and product improvements. - Measurement, Reporting & Executive Management Cadence - Implement an integrated KPI framework spanning Client Care and Client Success, using leading indicators and outcome measures to drive accountability and proactive intervention. Provide the COO and executive stakeholders with clear, data‑driven reporting on client outcomes, operational performance, escalation trends, risks, and actions in progress. Key skills, experience, qualifications required: - 10–15 years of experience in Client Success, Account Management, or Customer Experience, with at least 5+ years in a senior leadership role - Executive-level communication and influence, including credibility with senior client stakeholders and internal executives. - Strategic thinking and portfolio governance, including segmentation, health analytics, renewal forecasting governance, and risk management. - Operational excellence and process rigor, with strong discipline in SOP-driven environments and service delivery governance. - Leadership of leaders, including coaching, talent development, and building scalable performance cadences across teams. - Advanced problem-solving and cross-functional leadership, including ability to drive corrective action and sustained improvement. - Crisis and escalation leadership, with the ability to stabilize high-impact situations and restore client trust. - Commercial fluency and growth enablement, including partnership with Sales/Commercial teams on renewals and growth opportunities. - Data-driven decision making, translating KPI trends into operating actions, capacity decisions, and measurable client outcome improvements. - Demonstrated experience leading scaled, multi‑layer Client Success or Client Operations organizations, with accountability for enterprise‑level outcomes including retention, satisfaction, operational performance, and service quality. - Proven track record of improving retention/renewals, NPS/CSAT, issue reduction, and operational KPIs through disciplined governance, data‑driven decision‑making, and execution excellence. - Experience driving growth enablement by increasing adoption, identifying expansion opportunities, and partnering with Commercial teams to influence renewal and growth outcomes. - Strong analytical, data‑driven leadership approach using portfolio analytics, forecasting models, health scoring, SLA performance, backlog trends, and root‑cause insights to inform strategy and operations. - Experience designing and managing metric‑driven performance cadences, including dashboards, KPI reviews, forecasting governance, and continuous improvement programs. - Proven ability to convert service‑metric insights (e.g., triage accuracy, SLA adherence, queue health, forecasting inputs) into clear organizational action. - Bachelor’s degree preferred, or equivalent experience delivering outcomes in complex, global client‑facing organizations. At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

We’re growing and looking to hire a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. Claroty is a global leader in protecting cyber-physical systems (CPS), dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity. About the role: You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform. In this role, you will guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. You will act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to resolution. As the quarterback of the customer experience, you will orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success. Responsibilities As a Customer Success Manager, Your impact will be: - Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value. - Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization and measurable business outcomes. - Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities. - Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap. - Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges. Requirements What do you need to succeed in this role? - 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization - Experience managing large, complex customer accounts - Ability to quickly ramp on complex products and operate at a “power-user” level. - Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues). - Strong ability to articulate and translate customer needs into actionable insights for internal teams, ensuring alignment and effective execution. - Proven ability to lead and coordinate cross-functional efforts across Support, Product, and Engineering. - Strong communication skills, with the ability to translate between technical teams and business stakeholders. - Highly organized with strong attention to detail. - Fluency in German and English is a requirement. - This role can be based in Germany or the United Kingdom. - Ability to travel (up to 25%). About Claroty Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Follow us on social media: - LinkedIn - LinkedIn Life Page - Facebook - Instagram #LI-REMOTE

Explore the Nortal experience! 🌐 Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. 🍃 Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values. ⚖️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins. Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best. Ready to grow with us? 🚀 Here’s what we offer you by joining us! ✨ Competitive USD salary 💲 – We value your skills and contributions! 🌐 100% remote work 🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM! 💼 Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger! 🎉 National Holidays celebrated 🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. 😷 Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. 💸 Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! 🤝 Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 🥳 Birthday day off 🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family! About the Job The Customer Success Manager (CSM) is the primary point of contact between the company and the assigned accounts. Their mission is to build strong, trust-based relationships, ensure client satisfaction, drive business growth, and safeguard the financial health of each account. This role combines strategic client management, commercial development, and financial analysis, with a strong focus on revenue expansion, forecasting, operating margins, and return on investment (ROI). How you'll contribute Client Relationship Management - Build, manage, and strengthen long-term, trust-based relationships with assigned clients. - Act as a strategic partner, understanding client needs and anticipating opportunities. - Ensure high levels of client satisfaction, retention, and overall experience. Commercial Growth and Expansion - Define and implement growth strategies for each account (upsell, cross-sell). - Proactively identify new business opportunities. - Negotiate new and existing contracts to maximize value and maintain strong partnerships. - Develop and execute strategic account plans aligned with both client objectives and company goals. Financial Management of Accounts - Define, maintain, and achieve revenue, forecasting, and margin targets (gross and contribution). - Report key metrics including revenue, forecast, opportunities, deals, and overall client temperature. - Manage necessary investments for client growth, evaluating ROI and operational efficiency. - Ensure contractual compliance and coordinate closely with Finance and Legal teams when needed. Internal Collaboration & Product Knowledge - Work closely with technical teams and other internal departments to ensure a seamless client experience. - Maintain a strong technical understanding of the company’s offerings to provide strategic guidance. - Actively participate in internal meetings, raising risks, improvements, and relevant initiatives. - Create internal reference guides documenting key product features and applications. Problem-Solving & Continuous Improvement - Resolve client issues or requests promptly and effectively. - Propose improvements, best practices, and innovation opportunities for client projects. - Collect and act on client feedback to improve processes, products, and services. Administrative & Operational Management - Utilize the CRM to track interactions, agreements, opportunities, and account details. - Maintain clear documentation of communications, contractual changes, and strategic decisions. - Ensure forecasting accuracy and update predictions regularly based on new insights. This would make you the ideal candidate - - 3–5+ years of experience in Account Management, Client Success, or Business Development within a tech/software company. - Proven track record of account growth (upselling, cross-selling, renewals) and revenue target achievement. - Experience managing mid-to-large B2B accounts and building long-term client relationships. - Strong financial acumen: revenue forecasting, margin management, pipeline tracking, and P&L understanding. - Experience negotiating contracts and driving commercial expansions. - Solid understanding of technology solutions (SaaS, software development, cloud, or IT services). - Ability to collaborate cross-functionally with Product, Engineering, Finance, and Legal teams. - Strong stakeholder management skills, including executive-level communication. - Hands-on experience with CRM tools (e.g., Salesforce or HubSpot). - Excellent problem-solving, strategic thinking, and client-oriented mindset. What to expect from our hiring process 1. Let’s chat about your experience! 2. Impress our recruiters 3. Nail that, and you’ll meet our Hiring Manager- your final step to joining our amazing team! 🎯 At Nortal, we’re dedicated to solving complex business challenges through cutting-edge technology and we believe in the power of tailored solutions. Whether you are passionate about transforming businesses with Generative AI, building innovative software products, or implementing comprehensive enterprise platform solutions, we invite you to be part of our dynamic team! We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise. Let’s work together to shape the future of technology! By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy.