• Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized • Help guide the resolution of critical customer incidents • Lead technical success plans to ensure customers have a positive and successful experience using Relativity • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals • Drive internal service review meetings covering performance, service improvements, quality, and process • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents • When interacting with our customers, take the initiative to provide the best practices on the use of Relativity • Maintain the flexibility to work other time frames as needed or requested

• Oversee day-to-day execution of a large client portfolio • Act as the subject matter expert for Nielsen tags • Follow through on issue resolution and provide support • Partner with analysts to meet deliverable standards • Lead training sessions on technical aspects of products • Navigate internal structures for project success

Role Description - Lead and oversee complex technical projects across a multi-vendor SaaS ecosystem; develop roadmaps to technical enablement of the enterprise. - Collaborate with operational and technical colleagues to document needs and translate business requirements to improved operational processes and developed IT solutions. - Advise stakeholders on software and data projects; monitor their success. - Oversee data governance efforts, including maturing the program and developing a broader culture of data stewardship. - Serve as a data and reporting subject matter expert, communicating with leaders across the company about the insights and implications of enterprise data and information. - Monitor and manage risks and issues; evaluate impacts on IT needs and resourcing. - Facilitate operational and technical communication across the company to determine demand for the IT department and IT systems. - Produce executive-level written communication to highlight project statuses, operational needs, key decisions, etc. - Monitor and report on key performance indicators (KPIs) related to departmental and enterprise performance; identify opportunities for improvement. - Foster a culture of accountability, responsiveness, adaptability, and positive results. - Mentor and guide a team of technical and operational stakeholders within project contexts and data governance efforts. Qualifications - Bachelor’s degree; MBA or equivalent masters degree preferred. - 10+ years of work experience in a strategy, business analysis, or project management roles. - 5+ years of work experience in the professional services and/or managed services industry. - 8+ years of work experience in the implementation or management of software products (ERP, CRM, PSA, etc.). - Experience managing multi-vendor SaaS ecosystems (Salesforce, Workday, ServiceNow, Microsoft 365). - Strong understanding of data governance principles, compliance frameworks, and risk management. - Experience with cloud security principles, compliance (GDPR, SOC 2), and identity management (preferred). - Experience managing stakeholders, competing business needs, and balancing business requirements within a project context and through normal demand control processes. - Strong knowledge of varied business functions and their relationships. - Demonstrable experience working closely with leadership positions. - Proficient in project management methodologies and tools; Project management certification preferred. Requirements - Self-starter, proactive, with the ability to pivot priorities. - High standard of quality and commitment. - Strong curiosity and a desire to dive into specifics across business functions. - Data-minded individual who can adapt to and understand use cases (operational and technical) that may not be familiar; ability to develop KPIs or operating metrics. - Excellent written and verbal communication. - Ability to work well with people across geographies, backgrounds, and skill sets. - Ability to multitask across enterprise projects. - Ability to work independently and in a highly virtual environment, with global colleagues. - Ability to conduct ROI analysis and cost optimization activities. - Strong technology skills and familiarity working across a range of software, including the ability to advise on use cases across functions and systems. Company Description Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Role Description Account Management/Key Accounts work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including: - Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers. - Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. - Resolving problems and ensuring customers receive high quality customer service. - Developing client retention and growth plans and strategies for developing profitable business with assigned accounts. - Reviewing and reporting on customer retention, business opportunity and market trends. - Specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Qualifications - Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Requirements - Works on problems of moderate scope and assists with projects or processes while receiving general instructions from higher level professionals. - Applies research towards the planning, design development, testing, and completion of projects. - Impact is short-term, occasionally on medium-term goals. - Continues building knowledge of organization and processes. - May influence others within the job area through explanation of facts, policies, and practices. - Other duties as assigned. Benefits - Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo. - La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua. - Actividades de Responsabilidad Social Corporativa. - Un entorno de trabajo verdaderamente global, dinámico y desafiante. - Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo. - Un equipo diverso e inclusivo.