Role Description - Lead and oversee complex technical projects across a multi-vendor SaaS ecosystem; develop roadmaps to technical enablement of the enterprise. - Collaborate with operational and technical colleagues to document needs and translate business requirements to improved operational processes and developed IT solutions. - Advise stakeholders on software and data projects; monitor their success. - Oversee data governance efforts, including maturing the program and developing a broader culture of data stewardship. - Serve as a data and reporting subject matter expert, communicating with leaders across the company about the insights and implications of enterprise data and information. - Monitor and manage risks and issues; evaluate impacts on IT needs and resourcing. - Facilitate operational and technical communication across the company to determine demand for the IT department and IT systems. - Produce executive-level written communication to highlight project statuses, operational needs, key decisions, etc. - Monitor and report on key performance indicators (KPIs) related to departmental and enterprise performance; identify opportunities for improvement. - Foster a culture of accountability, responsiveness, adaptability, and positive results. - Mentor and guide a team of technical and operational stakeholders within project contexts and data governance efforts. Qualifications - Bachelor’s degree; MBA or equivalent masters degree preferred. - 10+ years of work experience in a strategy, business analysis, or project management roles. - 5+ years of work experience in the professional services and/or managed services industry. - 8+ years of work experience in the implementation or management of software products (ERP, CRM, PSA, etc.). - Experience managing multi-vendor SaaS ecosystems (Salesforce, Workday, ServiceNow, Microsoft 365). - Strong understanding of data governance principles, compliance frameworks, and risk management. - Experience with cloud security principles, compliance (GDPR, SOC 2), and identity management (preferred). - Experience managing stakeholders, competing business needs, and balancing business requirements within a project context and through normal demand control processes. - Strong knowledge of varied business functions and their relationships. - Demonstrable experience working closely with leadership positions. - Proficient in project management methodologies and tools; Project management certification preferred. Requirements - Self-starter, proactive, with the ability to pivot priorities. - High standard of quality and commitment. - Strong curiosity and a desire to dive into specifics across business functions. - Data-minded individual who can adapt to and understand use cases (operational and technical) that may not be familiar; ability to develop KPIs or operating metrics. - Excellent written and verbal communication. - Ability to work well with people across geographies, backgrounds, and skill sets. - Ability to multitask across enterprise projects. - Ability to work independently and in a highly virtual environment, with global colleagues. - Ability to conduct ROI analysis and cost optimization activities. - Strong technology skills and familiarity working across a range of software, including the ability to advise on use cases across functions and systems. Company Description Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Role Description Account Management/Key Accounts work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including: - Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers. - Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. - Resolving problems and ensuring customers receive high quality customer service. - Developing client retention and growth plans and strategies for developing profitable business with assigned accounts. - Reviewing and reporting on customer retention, business opportunity and market trends. - Specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Qualifications - Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience. Requirements - Works on problems of moderate scope and assists with projects or processes while receiving general instructions from higher level professionals. - Applies research towards the planning, design development, testing, and completion of projects. - Impact is short-term, occasionally on medium-term goals. - Continues building knowledge of organization and processes. - May influence others within the job area through explanation of facts, policies, and practices. - Other duties as assigned. Benefits - Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo. - La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua. - Actividades de Responsabilidad Social Corporativa. - Un entorno de trabajo verdaderamente global, dinámico y desafiante. - Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo. - Un equipo diverso e inclusivo.

Role Description Slate is looking for a highly skilled and experienced Lead Field Service Technical Advisor, Midwest Region to join our Slate Field Technical Assistance Team. Reporting to the Service Engineering Manager, the Lead Field Service Technical Advisor will be responsible for supporting in-field issue resolution on complex technical issues relating to Slate vehicles. The selected candidate will work closely with the Slate Service, Quality, and Engineering teams to identify vehicle repair actions for Slate vehicle issue resolution. The ideal candidate will have previous automotive technician experience and will require strong automotive technical knowledge, with a focus on EV high voltage repairability. The candidate will need to be able to work in a fast-paced environment and manage multiple high-visibility issues simultaneously. This role will initially start off as an individual contributor role, transitioning into a team lead role for the U.S. Midwest region. Must have the ability to travel (75% to 85%) within the continental United States, primarily in the Midwest region. What You Get to Do - Serve as the regional key point of contact and liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues. - Provide on-site assistance to service repair facilities and technicians when requested. - Provide expert repair guidance to service technicians on complex technical issues. - Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up. - Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction. - Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns. - Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations. - Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review. - Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will. - Ensure service center certification standards and compliance are being met. - Ensure a consistent and efficient repair strategy across the Slate service network. - Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams. Qualifications - Must have a valid driver’s license with a clean driving record. - AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience. - 10+ years of hands-on experience in automotive service and repair in a technician role. - 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem. - 3+ years of hands-on experience in automotive field technical support. - OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred. - Experience working with diagnostic tools, including data logging and ECU flash reprogramming. - Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications. - Excellent written and oral communication skills, with an emphasis on technical content. - Detail oriented with the desire to achieve the highest standards of excellence. - Creative problem solver that can create simple solutions to complicated problems. - Comfortable working in a fast-paced, mission-driven startup environment. - Ability to interact and communicate effectively with all levels of management. - Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint). Physical Requirements - Must have the ability to lift and carry up to 35 pounds. - Must have the ability to stand, walk, and perform repetitive tasks for extended periods. Work Authorization Requirement Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time. Benefits - Base Salary Range – $89,517 to $132,344. - Short-term and long-term incentive programs – 401k match, annual bonus and company equity, based on eligibility. - Robust offering of benefit and wellness plans, HSA / FSA. Why Join Team Slate? - At Slate, we’re fueled by grit, determination, and attention to detail. - The start-up spirit of ingenuity and resourcefulness move our business forward. - Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. - Safety First - Delight Customers - One Team - Relentless Improvement - Fast, Frugal, and Scrappy - Respectful Collaboration - Positive Legacy

• Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value. • Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters. • Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value. • Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions. • Establish and maintain a deep understanding of SpyCloud’s products. • Identify unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise. • Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. • Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale. • Leverage customer metrics to determine usage and value derived from product adoption. • Be a customer advocate, representing our customers internally. • Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving customer defined value realization.