Founded in 2010 by Ilir Sela, whose family has been in the pizza business for three generations, Slice is a technology company offering an online pizza-ordering
Account Manager
Location
Mexico
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager
Slice
• Oversee a team of key account managers who leverage the entire Slice platform to power their shops that are critical to our business • Manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints • Ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations • Partner cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts • Play a crucial role in the growth & success of your team, and by extension their shop partners and Slice
Job Requirements
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred)
- Strong track record of individual performance
- Proven ability to manage complex, high-value accounts with a focus on retention and growth
- Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
- Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.
- Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and other account management tools
- Fluency in multiple languages(English & Spanish) and proficiency on the Slice platform, products and our customer base is a strong plus
Benefits
- Premium medical insurance
- Personalized training at the start of your position, followed by continuous training to ensure you succeed!
- Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
- Close partnership with account management team leads and trainers that provide all the coaching you need
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