Title: Systems Architect (AI & Cloud) Location: United States Remote Job Description: What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity We are looking for a Senior Architect who will define and drive how AI builds software across our platform — not just writing code with AI assistance, but designing the orchestration layers, agent pipelines, and spec-driven workflows that allow AI to produce production-quality output at scale. This is an architecture role where your technical depth in C#/.NET and cloud-native systems meets a hands-on obsession with AI-first engineering practices. You will serve as a technical leader and architect across multiple product teams, driving cloud-native modernization of multiple products. We need architects who can own the technical vision for that system and elevate every team’s ability to execute against it. What You’ll Do - Define and own the cloud-native architecture for C# services, APIs, and containerized workloads running on AWS EKS, including service decomposition, data access patterns, and cross-cutting concerns. - Lead monolith decomposition strategy — identifying bounded contexts, defining service boundaries, and creating incremental extraction plans that let teams carve out services from legacy systems without big-bang rewrites. - Architect the migration from legacy ASP.NET WebForms (.aspx) or other legacy UI systems to modern SPA frameworks (Angular or equivalent), defining the incremental migration path, component architecture, state management patterns, and coexistence strategy that lets teams move page by page without a full rewrite. - Drive OIDC modernization across products — migrating from legacy or inconsistent authentication patterns to standards-based OIDC flows - Architect event-driven and event-sourced systems, designing domain event contracts, message schemas, and replay/projection patterns that support offline capability, audit trails, and eventual consistency across distributed services. - Design and implement GraphQL APIs as a unified query layer across decomposed services, including schema federation, resolver architecture, and performance considerations like query complexity limits and dataloader patterns. - Design and evolve AI orchestration pipelines — multi-agent architectures, sub-agent delegation, spec-to-code-to-test workflows — that serve as the primary mechanism for code production across teams. - Prepare products for AI integration by designing MCP-ready architectures — exposing product capabilities as well-defined tool interfaces, structured context providers, and machine-consumable APIs that allow AI agents and third-party integrations to interact with our platform programmatically. - Establish the specification framework that feeds AI-driven development: what a spec must contain, how it maps to architecture context, data contracts, and behavioral validation, so that AI output is predictable and production-grade. - Drive legacy system refactoring strategy, making pragmatic decisions about what to rewrite, what to wrap, and what to strangle — balancing technical debt reduction against delivery velocity and risk. - Architect for resilience and scalability — circuit breakers, retry policies, graceful degradation, horizontal scaling patterns, backpressure handling, and health check architectures that keep systems stable under load and failure. - Define and enforce observability architecture — distributed tracing, structured logging, metrics, and DAU telemetry — as a first-class system concern, not an afterthought. - Integrate AI tooling (Claude, Copilot, custom agents) into development workflows, continuously raising the ceiling on what automated pipelines can reliably deliver. Skills & Requirements Required Qualifications - 10+ years of professional software development experience with C# and the .NET ecosystem, with at least 3 years operating in an architect across multiple teams or products. - Proven experience decomposing monolithic applications into distributed, cloud-native services — you have defined bounded contexts, drawn service boundaries, and shipped incremental extractions in production environments. - Deep experience with SQL databases such as PostgreSQL, including data modeling for distributed systems, query optimization at enterprise scale, and designing data ownership boundaries during service decomposition. - Strong AWS cloud architecture experience — you have designed and deployed production systems on AWS, making architectural decisions across compute, networking, storage, data, security, and cost management. You understand how to architect holistically on the platform. - Hands-on experience migrating legacy applications to modern SPA frameworks (Angular or equivalent), including defining coexistence strategies that allow incremental migration without halting delivery. - Experience working with legacy migration codebases at scale: you understand the patterns (strangler fig, branch by abstraction, parallel run) and the tradeoffs of translating large legacy systems to modern platforms without big-bang rewrites. - Strong command of observability architecture: OpenTelemetry or equivalent, structured logging, distributed tracing, metrics dashboards, and designing telemetry strategies that teams adopt as standard practice. - Experience designing for resilience and cost efficiency — you have implemented circuit breakers, retry policies, autoscaling configurations, and made architectural decisions that materially reduced cloud spend. - Strong background in event-driven architecture and event sourcing, including message broker selection, schema evolution, idempotency, and projection management. - Understanding of AI integration patterns and protocol-level interfaces like MCP — or equivalent experience making products programmable and accessible to external AI agents. - Strong understanding of containerization, infrastructure-as-code (Terraform/CloudFormation), and CI/CD pipeline design.

• develop advanced techniques, solutions, and methodologies for customer core business process adoption • assist domain experts, scientists, data scientists and technical engineers to develop AI Solutions to meet organizational objectives to include Computational Engineering • work with clients to define objectives to curate data, algorithms, and outcomes; setup training pipelines, large-scale customer experiments, and evaluate models for production deployment • consult with research scientists on the art of the possible and invention of new theoretical ideas, and or the practical application of theories to drive a computational engineering solution pipeline • Drive the technical sales process from introductory meetings and discovery through to post-sales success, upselling, and subscription renewals. • Design comprehensive solutions for customer needs using Cloudera technologies—specifically Cloudera AI, AI Inference, AI Studios, and AI Workbench—based on reference architectures and common patterns. • Present Cloudera’s product roadmap and vision to C-level executives (CIO, CTO, CDO), demonstrating how AI Agents and Cloud Bursting accelerate enterprise AI adoption. • Create and deliver inspiring technical presentations and demonstrations that compel customers to say “yes” to Cloudera. • Interface with Product Management and Engineering to advocate for your customers' needs, transforming feedback from the field into actionable roadmap items. • Participate in external publicity and evangelism, including speaking at conferences, writing blogs, and leading webinars to drive the narrative around trusted Enterprise AI.

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value. Within 1 month, you will: - Become a Trello expert through our onboarding process - Understand our product offering through training - Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: - Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously - Start to answer questions coming from your portfolio of clients - Support the Customer Success partner on functional and technical questions - Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting Within 6 months, you will: - Be able to pitch the value of the 360Learning platform - Develop repeatable and scalable processes to improve project quality and delivery - Support Strategic customers all along their contract from an expertise standpoint - Deliver Professional Services to our existing customers base Within 12 months, you will: - Onboard another Solution Expert - Contribute to our knowledge base to share best practices and lessons learned - Work with our partner ecosystem to strengthen the services proposed to our clients - Deliver platform audits to clients - Deliver professional services proposed in our Professional Service catalogue The Skill Set - 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) - Previous deployment experience of SaaS products, ideally HR related - Project management skills - Good understanding and experience working with APIs, SSO configuration & troubleshooting - Solution-oriented, client-first mindset in everything you do - Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders - Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations - Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer - Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 - Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 - Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a PS Team Leader - Case Study Meeting with a PS Team Leader and a Solution Expert - Clarification Meeting with our Sr VP of Professional Services - Culture Fit Meeting with an Executive - References / Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Role Summary As a Senior Salesforce Technical Architect, you will be the trusted technical advisor and leader for our complex Salesforce ecosystem, with a primary focus on B2B Commerce and CPQ (Revenue Cloud). You will be responsible for designing and delivering scalable, secure, and high-performing solutions that seamlessly unify the customer's journey from product discovery and configuration to quote, approval, and order fulfillment. This role demands a blend of deep platform expertise, strategic thinking, and exceptional communication skills. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.