Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value. Within 1 month, you will: - Become a Trello expert through our onboarding process - Understand our product offering through training - Master our platform and be able to support clients on basics requests through ticketing Within 3 months, you will: - Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously - Start to answer questions coming from your portfolio of clients - Support the Customer Success partner on functional and technical questions - Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting Within 6 months, you will: - Be able to pitch the value of the 360Learning platform - Develop repeatable and scalable processes to improve project quality and delivery - Support Strategic customers all along their contract from an expertise standpoint - Deliver Professional Services to our existing customers base Within 12 months, you will: - Onboard another Solution Expert - Contribute to our knowledge base to share best practices and lessons learned - Work with our partner ecosystem to strengthen the services proposed to our clients - Deliver platform audits to clients - Deliver professional services proposed in our Professional Service catalogue The Skill Set - 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) - Previous deployment experience of SaaS products, ideally HR related - Project management skills - Good understanding and experience working with APIs, SSO configuration & troubleshooting - Solution-oriented, client-first mindset in everything you do - Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders - Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations - Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer - Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 - Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 - Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 - Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 - Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 - Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 The Interview Process - Phone Screen with our Talent Acquisition Manager - Discovery Meeting with a PS Team Leader - Case Study Meeting with a PS Team Leader and a Solution Expert - Clarification Meeting with our Sr VP of Professional Services - Culture Fit Meeting with an Executive - References / Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Role Summary As a Senior Salesforce Technical Architect, you will be the trusted technical advisor and leader for our complex Salesforce ecosystem, with a primary focus on B2B Commerce and CPQ (Revenue Cloud). You will be responsible for designing and delivering scalable, secure, and high-performing solutions that seamlessly unify the customer's journey from product discovery and configuration to quote, approval, and order fulfillment. This role demands a blend of deep platform expertise, strategic thinking, and exceptional communication skills. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Client Solutions Coordinator Location: Costa Rica - Remote/Work-From-Home SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team! Who We Are At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in… About the Opportunity The Client Solutions Coordinator acts as the "Air Traffic Controller" for SweetRush’s proposal ecosystem. This role is responsible for the end-to-end management of the RFP/RFI lifecycle, ensuring that every submission is on-time and of the highest quality. You will be the central hub connecting Sales Executives, Solution Design, Legal, and Operations, preventing bottlenecks and maintaining our "Source of Truth" library. This is a high-impact role designed to eliminate friction in the proposal process and ensure our subject matter experts can focus 100% on winning the work. Location: Costa Rica, Remote Contract Type: Full-Time Employment Start Date: ASAP SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours. Your Impact and Responsibilities: Proposal Management (The "Air Traffic Controller") - Timeline Ownership: Manage the proposal calendar, ensuring no deadline is ever missed, and every stakeholder is aware of their milestones. - Task Assignment: Schedule and manage reviews, assign specific sections to stakeholders, and proactively encourage contributors to ensure timely completion. - Proposal Integrity: Take ownership of integrating company-specific information—including legal, accounting, and policy documentation—into proposals to ensure all administrative requirements are met with precision. - Quality Assurance: Manage the final assembly of RFx documents, ensuring they meet all technical requirements before submission. Perform rigorous final checks on all submissions to ensure 100% hyperlink functionality, consistent formatting, and adherence to client-specific submission guidelines. Procurement & System Management - Portal Management: Serve as the primary administrator for client procurement systems and vendor portals, managing logins, credentialing, and document uploads. - Compliance Oversight: Ensure that all mandatory company data, certifications, and compliance forms are current and accurately reflected within various procurement platforms. Knowledge Management & "Source of Truth" - Library Maintenance: Lead regular "housecleaning" cycles to archive outdated assets and refresh the central library of proposal content. - Boilerplate Ownership: Coordinate with Legal, Accounting, and Operations to keep company policy documentation, financial info, and legal riders current and accessible. - Asset Refresh: Ensure that the most successful answers are captured and re-integrated. Design & Brand Liaison - Creative Coordination: Act as the primary bridge to the Design team, ensuring the SDR and Sales Executives have what they need for successful proposal completion. - Standardization: Ensure all outgoing proposals and presentation decks align with SweetRush’s professional standards. Operational Synergy - Resource Coordination: Support handoff of requests to resourcing partners and coordinators to secure the right talent for every pitch. - Process Integrity: Identify gaps in the proposal process and partner with Operations to implement scalable solutions for the Client Solutions team. What You Bring - Required Skills - College degree preferred - Minimum of 5 years of experience in a business setting - Strong writing skills and ability to communicate the SweetRush brand in a written tone - Highly organized and able to keep track of multiple projects and tasks simultaneously - Expert level with Microsoft Word, Excel, and PowerPoint - Experience using Google Suite: Docs, Sheets, and Slides - Positive and collaborative attitude - Proven ability to work on a highly collaborative team - Warmth and ability to quickly establish trust and rapport with internal team members and client contacts - A strong desire to create order and organization Bonus Skills - Background in sales, Learning & Development, and/or adult education - Experience in submitting written proposals - Copy editing experience - Project Management experience SweetRush Is an Equal Opportunity Employer We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Call to Action: Submit Your Resume! Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you! Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English. SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/. You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.

• Build strong relationships with customers and prospects through proactive engagement and communication • Conduct proactive solutions reviews and identify optimization opportunities within the platform • Maintain deep knowledge of ChurnZero integrations, features, and database structures; troubleshoot using SQL and creative problem-solving • Manage project timelines, deliverables, risks, and stakeholder communication • Translate technical requirements clearly for both technical and non-technical audiences • Scope and plan projects effectively, balancing multiple priorities and timelines • Provide best practices and translate customer needs into scalable ChurnZero workflows • Document customer goals and progress using internal systems • Collaborate cross-functionally with CSMs, Sales Engineers, Support, and Data teams • Contribute product and process feedback to improve the platform and customer experience