Title: Business Development Representative Location: Dublin, Ireland Job Description: Dublin, Ireland Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative & engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We’re looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We’re looking for a teammate to do the same! What will I be doing? - Creating and prioritizing strategic target account lists with Account Executives - Generating new business pipeline for Account Executives through cold calling, email, social etc. - Providing a great experience for Intercom’s prospective customers - Maintaining an up-to-date knowledge of our product and its value to customers - Demonstrating an ability to attract new customers - Working with other functions to improve business processes - Engaging in team development and mentoring What skills do I need? - Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future - 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +) - Operational Excellence: - You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline. - Competitive Landscape & Industry Knowledge is crucial. - You’ll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends. - Prospecting skills (cold calling, email, social) - You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn) - Communication - You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. - You listen effectively and love to partner and collaborate with your peers - Growth Mindset - You’re self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback. - Results Oriented - You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar. - Business-level fluency in French (written and verbal) is required Bonus skills & attributes - Bachelor's Degree preferred - Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) Benefits We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we also offer Windows for certain roles when needed. #LI-Hybrid #LI-RH1

• Stimuleren van verkoop in Frankrijk. • Behartigen van klanten. • Nauwgezet volgen van contracten van jouw accounts op en bijsturen waar nodig. • Screenen van nieuwe kansen binnen jouw klantenportefeuille en omzetten naar nieuwe business. • Sterke, langdurige relaties opbouwen met jouw klanten. • Prospecteren van nieuwe business opportuniteiten en deze omzetten in resultaat. • Deelnemen aan internationale vakbeurzen en nauwgezet volgen van markt- en productontwikkelingen. • Samenwerking met sales afdeling, customer service en R&D. • Rapporteren aan de Commercial Director.

• Own pipeline generation across a defined set of target accounts • Help shape messaging, targeting, and outbound strategy • Partner directly with Account Executives to break into new accounts • Play a critical role in defining what “good” looks like for US go-to-market • Execute outbound campaigns (email, phone, LinkedIn) to generate pipeline • Book qualified meetings with HR, operations, and people leaders • Own account-based prospecting across key industries and stakeholders • Test and optimize messaging to improve response and conversion rates • Partner with AEs to convert meetings into revenue and ensure smooth handoffs • Contribute insights to refine outbound strategy and drive continuous improvement

• Working within an assigned account base to grow and develop the business, expanding market share and maximizing Arrow’s share of customer spend • Defining critical markets in the assigned sales territory, utilizing sales methodologies to develop key relationships ensuring a strong foundation for solution selling • Responsible for achieving monthly, quarterly and yearly revenue targets in the assigned account base • Maintaining and promoting relationships with customer contacts responsible for design opportunities and dealing with existing business challenges • Developing strategic account plans for the assigned accounts • Maintaining an acceptable knowledge on our competitors and the marketplace • Taking ownership and managing account issues and complaints within your account base • Prioritizing time on the largest growth opportunities within the account base