• Client Consultation Builds and grows relationships with brokers and clients by providing exceptional day-to-day support. • Plays a major advisory role through consultation for benefit plan and in-house pharmacy reporting needs, proactive communication, timely issue resolution and promotion of RxBenefits and PBM services and products. • Prepares and delivers accurate client requested ad-hoc and standard monthly reports. • Client and Industry Awareness Learns the Client’s organizational structure, understands the Client’s product/services and stays informed of news and organizational changes. • Stays current on drug and PBM industry market developments. • Interdepartmental communication Supports SAE during in-house pharmacy implementations for new and existing clients. • Coordinates benefit plan changes for client with the client operations teams. • Functions as the main point of contact for day-to-day support of HR and In-house pharmacy staff. • Develops and maintains effective working relationships with service partner contacts (such as analysts, underwriters, brokers & consultants, PBMs, sales and service representatives) as well as client HR and in-house pharmacy contacts. • Partners with client onboarding team to support SAE for implementations of new clients with in-house pharmacies. • Facilitates development and delivery of member communication deliverables as directed by the client: ad-hoc member letters, standard disruption letters and open enrollment materials. • Participates in benefit fairs as requested by the client. • Performs quality checks of the claims adjudication, benefit documents and internal documentation. • Assists SAE in recommending benefit plan changes. • Submits plan change requirements in coordination with SAE. • Researches, escalates, and coordinates resolution of client issues. • Maintains all required client information in the RxBenefits Sales Force system. • Assists with preparation of data audits. • Attends and participates telephonically or in person in client reviews and meetings (on pre-determined schedule) to support SAE of documenting notes and assisting with follow-up items. • Sets priorities for analytical work. • Organizes and manages client lifecycle deliverables to meet deadlines. • Thinks creatively to meet client needs and solve problems. • Meets or exceeds team and departmental goals established by the Director/VP. • Participates in ongoing educational events for skill and knowledge development. • Attends ongoing training specific to in-house pharmacy processes and procedures. • Assist with keeping department materials, contacts, intranet, etc. up to date. • Assist with the development of job aids, training materials, etc. • Presents a positive image in and out of the office to fellow employees, members, providers, and the community.

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. As an Account Manager at HiBob, you'll play a pivotal role in expanding our footprint within client organisations by strategically positioning the value of our suite of products. About the Role We're looking for a motivated and commercially minded Account Manager to join our Customer Growth function at HiBob. In this role, you will manage and grow a regional portfolio of Mid-Market customers, focusing on driving adoption, identifying expansion opportunities, and ensuring customers continue to gain measurable value from the HiBob platform. You'll collaborate closely with Customer Success Managers (CSMs) and Renewal Managers to support retention objectives, while taking the lead on identifying and progressing upsell and cross-sell opportunities. This role suits someone who enjoys building strong relationships, working with data to drive decisions, and managing a high-volume book in a structured, scalable way. Job Requirements What We're Looking For Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. - 3+ years of experience in SaaS New Business,account management, or customer growth, ideally within the Mid-Market segment - Experience managing a customer portfolio and driving commercial outcomes in a structured, autonomous way - Strong commercial mindset with a track record of achieving upsell or New Business targets - Familiarity with value-based or consultative selling methodologies (MEDDPICC - experience beneficial but not required) - Proficiency with CRM systems (Salesforce) and modern sales tools (e.g., Gong Engage, Sales Navigator) - Highly organised with strong pipeline discipline and the ability to manage volume effectively - Excellent communication and stakeholder-management skills. - Experience in HR tech is a bonus - Self-motivated, proactive, and comfortable thriving in a fast-paced, high-growth - environment. Job Responsibilities Key Responsibilities Account Ownership & Growth: - Manage an assigned portfolio of Mid-Market customers, acting as a trusted commercial partner - Identify customer challenges, align HiBob solutions to their goals, and uncover expansion opportunities - Build and execute a territory plan to drive consistent portfolio growth and customer value Revenue Expansion: - Proactively identify and manage upsell opportunities across your book - Recommend additional modules and capabilities that support customers' evolving - business needs - Position HiBob as a long-term partner, demonstrating clear ROI and continuous product value Scaled, Data-Driven Execution - Use AI-driven tools (e.g., Gong Engage, LinkedIn Sales Navigator, ChatGPT) to prioritise outreach and automate engagement at scale - Maintain a structured sales process including pipeline management, forecasting, and deal progression - Apply strong organisational discipline, including time blocking and structured follow-up processes - Renewal Collaboration (No Direct Renewal Ownership) - Partner closely with CSMs and Renewal Managers to prepare for renewal cycles - Support value positioning, risk mitigation, and customer readiness throughout the renewal process - Provide account insights that help inform renewal strategy, uplift discussions, and retention planning Cross-Functional Collaboration - Work with Legal, Finance, Product, Marketing, and CSMs to support customer needs and commercial motions - Represent SMB customer feedback internally, advocating for improvements and product enhancements Data-Driven Decision Making - Use Salesforce and AI-powered insights to prioritise your focus, inform outreach, and forecast effectively - Monitor usage trends, product adoption, and customer sentiment to adjust strategy and drive improved outcomes Benefits **Note: We will only consider candidates located in the London Area who are willing to work in our London office 2 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Join our village HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Company share options plan - every employee can eventually become a shareHolder - Cash allowance for health insurance - Annual vision allowance - Annual Headspace subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! ***Learn about HiBob's hybrid working model *** BELONGING AT HIBOB

Role Description As Account Manager Industrial Markets, you play a key role in connecting our innovative portfolio with industrial customers across Europe and the Middle East. You build long-term customer relationships, identify new opportunities and translate customer needs into concrete solutions. You are the face of Avebe in the region and the link between customers and our internal experts in R&D, Marketing, Innovation and Supply Chain. This is a home-based role with 40–60% travel to engage with key customers, explore market opportunities and drive commercial growth. You are responsible for managing and expanding Avebe’s industrial business in your region. You understand the technical and commercial challenges of customers and translate these into value-adding solutions based on our product portfolio. - Developing and executing a sales and account strategy for your region. - Generating new business and actively monitoring market and customer trends. - Closing deals and ensuring excellent execution of sales, support and after-sales (both technical and commercial). - Stimulating market demand for new products and applications. - Contributing to the successful introduction of new concepts and innovations. - Building and maintaining a strong network of strategic customer relationships. - Translating customer needs into clear input for internal teams such as Marketing, R&D and Application Specialists. You report to the Sales Manager Industrial EMEA. Qualifications - A bachelor’s or master’s degree in chemistry or a related field. - Knowledge of chemical specialties (e.g., paper applications, adhesives, construction materials). - 5–10 years of relevant sales experience in an industrial B2B environment with value-added products and innovation. - Experience working and travelling in an international business environment. - Excellent communication skills in English and French. - Solid experience with CRM systems. - A proactive, entrepreneurial and results-driven mindset. - Strong analytical skills and the ability to translate insights into commercial actions. - The ability to work cross-functionally with internal stakeholders. Competencies that fit you - Entrepreneurship and proactivity - Result-driven mindset - Creativity and innovation - Persuasiveness and influencing skills - Strong communication skills - Analytical thinking - Cross-functional collaboration - Relationship-building Benefits - A competitive primary and secondary benefits package. - An excellent pension scheme. - A challenging role in a dynamic, international environment. - Attractive career opportunities within Commerce and beyond. - Plenty of room for personal development. - Opportunities for professional training and development.

• Take ownership of active territories and keep live deals moving • Build and manage your own pipeline with a proactive mindset • Lead territory planning, account strategy, and revenue forecasting • Build strong relationships with senior stakeholders and internal partners • Identify and create new growth opportunities