ChurnZero

• Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership • Ensure customer satisfaction by proactively addressing any issues or concerns • Collaborate with sales and other teams to drive revenue growth • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

• Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership • Ensure customer satisfaction by proactively addressing any issues or concerns • Collaborate with sales and other teams to drive revenue growth • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

• Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities. • Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes. • Match the right solution across our portfolio AI, Professional Services, and Reseller and run demos that tie capability directly to the customer's pain. • Build and present tailored proposals that turn that fit into a compelling, ROI-backed business case. • Package fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer. • Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market.

• Partner with Marketing and CSMs to surface high-potential accounts and turn interest into qualified opportunities. • Lead consultative discovery that uncovers and quantifies each customer's pain, priorities, and desired outcomes. • Match the right solution across our portfolio AI, Professional Services, and Reseller and run demos that tie capability directly to the customer's pain. • Build and present tailored proposals that turn that fit into a compelling, ROI-backed business case. • Package fully qualified, well-documented opportunities for the CSM to close, with a seamless handoff for the customer. • Channel frontline customer and market insight back to Marketing and Product to sharpen our go-to-market.

• Develop full stack features and enhancements using C# (.NET), Angular 15+, and SQL Server • Collaborate with team members to break down requirements, estimate tasks, and deliver working code • Write clean, maintainable, and well-tested code using best practices • Troubleshoot and resolve bugs or performance issues • Contribute to code reviews and document key workflows

• Manage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues • Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams • Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible • Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources • Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZeros product, services and processes • Reliably meet personal and team case handling targets and SLA expectations • Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers

• Build strong relationships with customers and prospects through proactive engagement and communication • Conduct proactive solutions reviews and identify optimization opportunities within the platform • Maintain deep knowledge of ChurnZero integrations, features, and database structures; troubleshoot using SQL and creative problem-solving • Manage project timelines, deliverables, risks, and stakeholder communication • Translate technical requirements clearly for both technical and non-technical audiences • Scope and plan projects effectively, balancing multiple priorities and timelines • Provide best practices and translate customer needs into scalable ChurnZero workflows • Document customer goals and progress using internal systems • Collaborate cross-functionally with CSMs, Sales Engineers, Support, and Data teams • Contribute product and process feedback to improve the platform and customer experience

• Write educational and thought leadership content such as blogs, guides, ebooks, and research-based assets (as needed) • Write conversion-oriented marketing copy for web pages, landing pages, email, and campaign assets • Repurpose content for different mediums • Create short-form promotional copy for LinkedIn posts, newsletters and other promotional outlets • Interview internal subject matter experts, as needed, and turn their insights into compelling, accurate content • Adapt to our brand voice and follow AP style • Work from briefs, but also suggest stronger angles, headlines, and narrative structures • Deliver clean first drafts on deadline and incorporate feedback efficiently