Looking for Philippines-based candidates Job Role: Operations & Client Support Virtual Assistant Compensation range: $1,500 AUD - $2,000 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: A long-established Australian manufacturer producing specialist building materials for residential, commercial, and civil projects. The company is known for its practical, hands-on approach and close-knit team culture, delivering durable, high-performance products designed for long-term use. Role Overview: We are hiring an overseas Virtual Assistant to support our team across accounts receivable, sales support, project administration, personal assistant support for directors, order processing, freight follow-up, and general company coordination. This role requires someone who is organised, proactive, detail-focused, and confident working across Xero, Salesforce, spreadsheets, and internal admin systems. This is a broad support role with a strong focus on follow-through. The right person will be comfortable handling overdue accounts, supporting warm sales leads, setting up projects correctly in Salesforce, processing website orders quickly, following up freight issues, assisting the company directors with PA tasks, and helping make sure no project or task falls through the cracks. Key Responsibilities:  - Accounts Receivable and Debt Follow-Up - Review overdue accounts in Xero on a regular basis. - Cross-check each overdue account in Salesforce before contacting the customer. - Look for any notes, updates, or issues that may explain delayed payment, including: - installation delays - questions about quality of finish - customer complaints or concerns - unresolved service or project issues - Make sensible decisions about whether an account should be followed up immediately or escalated internally first. - Keep accurate notes on actions taken, customer responses, and next steps. - Escalate sensitive or complex accounts to management before applying pressure. - Use a friendly, professional, and respectful tone in early-stage payment follow-up. - Adjust communication tone depending on the age of the debt: - Under 30 days overdue: friendly, helpful, and relationship-focused - Over 30 days overdue: firmer, more direct, and more structured while still remaining professional - Finance and Reconciliation Support - Potentially assist with reconciling incoming payments. - Check that all invoices coming through the AutoEntry system are correctly present in Xero. - Support the finance function with accuracy and follow-up. - This may become a larger part of the role over time, depending on future internal structure. - Invoicing and Client Follow-Up - Send final invoices to clients. - Follow up to confirm receipt where needed. - Maintain professional and friendly communication while supporting timely payment. - Warm Lead Follow-Up and Sales Support - Follow up on warm sales leads after a salesperson has sent a quote or email. - Check in approximately one week later to confirm the client received the quote and ask whether they need any further information. - Assist with commercial project follow-up, including supporting warm sales leads. - Help maintain momentum in the pipeline without being pushy. - Salesforce Project Setup and Admin - Set up projects and opportunities correctly in Salesforce. - Example: if a tender is received, it may be forwarded to the VA to create in Salesforce, then the relevant team member is tagged once it is ready to quote. - Review lists and records in Salesforce to ensure no project is missed. - Keep records clean, complete, and up to date. - Website Order Processing - Process orders that come through the website within required timeframes. - Service expectation: - any order received after 12:00 pm and before 9:00 am Australian time must be processed before 10:00 am the following day - Ensure orders are handled promptly and accurately. - Flag any issues or missing information quickly. - Freight and Delivery Follow-Up - Chase up failed deliveries with freight companies. - Follow up promptly to identify the reason for delivery issues and next steps. - Keep internal teams updated on delivery status where needed. - Help ensure freight issues are resolved quickly and clearly communicated. - Project Tracking and Records - Record completed project photos and project details on the existing spreadsheet. - Help maintain complete and accurate project records. - Review Salesforce lists and tracking systems to ensure completed projects are captured and no project is overlooked. - Personal Assistant Support for Company Directors - Provide PA support to both company directors. - Assist with simple filing and document organisation. - Book travel and help coordinate related arrangements. - Support with general company administration tasks as needed. - Help keep day-to-day admin organised and moving.

• Analyzes and audits Managed Care reimbursements of designated contracts to ensure payor's compliance with payment terms • Utilizes third party software to identify and pursue payment discrepancies • Monitors claims payment experience to identify revenue opportunities • Documents and reports ongoing payment/rate compliance with financial contractual obligations • Analyzes trends in data to develop excel spreadsheets for payment anomalies • Submits payment recoveries to payers or regulatory agencies for determinations and resolution • Identifies discrepancies and contract compliance issues and resolves the problems working in conjunction with payers, providers, and Aurora departments • Serves as a liaison, and effectively communicates with providers, physicians, payors, consultants, agents, and Aurora departments • Ensures that all parties are meeting contractual obligations with respect to operation activities and facilitates positive relations, problem solving and service improvements • Develops and publishes all communication on assigned contracts, system wide email communications, reference tools, product and rate summaries, prior authorization requirements and other contract operational documents • Monitors contract change dates, necessary amendments obtain and validate rate increases, fee schedules, and reimbursement methodologies • Works in partnership with management to improve contract claim processing through identified errors and process improvement activities, recommend potential contractual amendments • Monitors and identifies training needs with in patient financial services and patient registration • Effectively educates and trains staff on managed care principles, contract requirements and administration procedures (referrals, pre-authorizations, etc.) to maximize revenue • Identifies and suggests operational process improvement initiatives that may result in further meeting contractual obligations • Acts as the key resource for internal customers throughout the Aurora Health Care system; business office, revenue cycle, clinics, hospitals, ancillaries, medical management on all contract aspects and compliance questions

• Maintain and update website content via WordPress. • Set up and manage email accounts, integrations, and automations. • Troubleshoot basic tech issues across platforms (Zoom, CRM, etc.). • Support online course setup and digital resource management. • Manage Stripe payments, refunds, and reconciliations. • Track expenses, invoices, and vendor payments. • Assist with financial reporting and budget tracking. • Coordinate contracts and vendor communications. • Manage executive and team calendars. • Book travel and accommodations for team and retreats. • Track deliverable deadlines and project milestones. • Coordinate logistics for in-person and online events. • Ensure smooth coordination between marketing, customer success, and operations. • Document workflows and create SOPs for recurring processes. • Identify inefficiencies and propose improvements to systems.

• Responsible for the working environment within the project • Monitor employee and team productivity and initiate appropriate measures when necessary • Develop employees and supervisors • Performance management and active communication with clients • Ensure optimal order/project execution while meeting customer and Teleperformance quality standards • Manage KPIs and implement measures to meet quality and productivity targets