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OPS Manager – Project Leader
Location
North Macedonia
Posted
41 days ago
Salary
0
Seniority
Senior
Job Description
OPS Manager – Project Leader
North Macedonia
• Responsible for the working environment within the project • Monitor employee and team productivity and initiate appropriate measures when necessary • Develop employees and supervisors • Performance management and active communication with clients • Ensure optimal order/project execution while meeting customer and Teleperformance quality standards • Manage KPIs and implement measures to meet quality and productivity targets
Job Requirements
- Minimum of 6 months' experience within Teleperformance
- Structured working style and high resilience and ability to work under pressure
- Goal- and solution-oriented approach to complex challenges
- Solid knowledge of internal processes as well as KPI analysis and improvement
- Excellent German skills (at least C1) and good English skills (B2 level)
- Good Microsoft Office skills, particularly Excel, Word and Outlook
Benefits
- No specific benefits stated
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