• Ensure accuracy, consistency, and integrity of HR data across SAP SuccessFactors and connected systems • Define and maintain global HR data standards across: Recruiting, Onboarding, Employee Central, Compensation, Learning, Performance • Establish mandatory fields, validations, and data controls by country and legal entity • Design and run regular data quality audits and exception reports • Monitor data consistency across integrated systems and downstream consumers • Own and document end-to-end HR processes in SuccessFactors • Identify process gaps, manual workarounds, and compliance risks • Partner with HR Ops, Payroll, Finance, and IT to streamline processes • Act as escalation point for data and process-related issues • Configure and maintain: Business Rules, Business Configuration UI settings, Role-Based Permissions (data protection & compliance) • Ensure SuccessFactors enforces correct data entry (no reliance on training alone) • Support global rollouts, enhancements, and new country implementations • Build and maintain data quality dashboards and health metrics • Provide insights on recurring issues and root causes • Support People Analytics and leadership reporting by ensuring trusted data • Work with HRIS, AMS partners, and core leads to improve data maturity

• Responsible for the filing of insurance products with state departments of insurance • Build relationships with State Departments of Insurance • Prepare and submit rule and form filings through SERFF • Monitor filing progress and communicate filing status • Collaborate on company exception pages with Product Management and Enterprise Analytics • Serve as company liaison between State Insurance Departments and UFG on filing related regulatory compliance.

• Real-time monitoring of queues; support real-time updates of queues/skill assignments as needed to balance service levels across queues. • Routine evaluation of staffing versus forecast and actioning appropriately to ensure the balance of productivity and service objectives are met. • Consult with leaders in planning off queue activities. • Prepare and refine weekly schedules to support operational needs. • Report and advise on offline activities, service goals, and agent occupancy. • Monitor schedule adherence and alert leaders to minimize impact of customers. • Facilitate real-time discussions with leaders as required. • Propose process improvements to enhance our daily operations.

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE: 1 , Shift: Day, Schedule: 7am -4:30pm Position Summary The Revenue Cycle Systems Analyst I performs detailed analytical and statistical review of the revenue cycle to identify and resolve billing and related problems in system applications. The incumbent acts as an internal liaison, working directly with IS-Application Analysts to review, research, analyze, troubleshoot and problem solve to ensure effective administration of system wide applications for integrated network operations; assists in the development of procedures and standards; updates and maintains dictionary tables and system master files; creates test scenarios; prepares reports, documentation; oversees project status, communicates findings and trains staff, as necessary. Requirements - Two years college or medical business school preferred - Minimum five (5) years relevant healthcare billing experience with background in research and analysis of billing problems - Minimum two (2) years computer experience or training - Experience in developing, implementing, operating, maintaining or using information systems in hospital and/or clinic settings Why MultiCare? Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. Well-being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life. Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $70,117.00 - $97,801.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.