Role Description We are looking for a German Quality Specialist to join our team. - Monitors CSR’s performance daily, by taping, listening to, reviewing, and evaluating calls. - Provides appropriate feedback on quality of service to ensure adherence to procedures and scripts to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills). - Acts as a counsellor – quality expert – quality assurance reference. - Attends and participates in meetings with supervisors, Project Leaders, and client’s POC to discuss guidelines and procedures. - Reports script problems or questions to appropriate areas. - Assists client in monitoring specific programs as needed. - Communicates with supervisors on program changes, new guidelines, new calibration approach. - Makes monthly call monitoring plan and executes this plan. - Provides relevant information for Monthly Quality Reports. - Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as expected by the client. - Monitors and evaluates AI-driven customer interactions, including IVR and automated flows. - Identifies gaps, trends, and improvement opportunities in AI performance and customer experience. - Ensures AI interactions meet defined quality standards and guidelines. Qualifications - German native/C2 level - mandatory - English fluent level - Strong verbal and written communication skills - Good organization/time management skills - Ability to work with a variety of people from diverse backgrounds - Ability to make fair and consistent judgments and decisions - Ability to solve problems and offer suggestions - Ability to adhere to all organizational policies and procedures - Ability to create constructive feedback which leads to performance improvement. - Quality Assurance skills. - Excellent Customer Service skills Requirements - Ability to organize, prioritize, and multi-task. - Good soft skills - Experience of relevant training and coaching techniques is desirable - Ability to provide feedback in a positive and supportive manner even if not direct with CSRs - Able to effectively use Microsoft applications (i.e., Word, Excel, PowerPoint, Project, Outlook, etc.) - Must hold EU citizenship or valid work permit for Portugal Other - Availability to work from home - Expected Schedules: Monday to Friday between 8h to 18h - Experience as a Quality Specialist – Quality Auditor or Senior Quality Assurance Specialist to act as a consultant is desirable Benefits - Competitive wages - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture

We are looking for a Support Engineer to join our team. The L1 Support Engineer is the first point of contact for all incoming tickets. The role is focused on queue management, triage, and resolution of known issues — the majority of which are covered by documented knowledge base articles (89% KB coverage across queues). Strong written English and structured problem- solving matter more than deep technical skills. No software development background is required. Requirements - 1–3 years in IT support, helpdesk, or application support. No development background required. - ITSM: ServiceNow — ticket lifecycle, work notes, SLA timer awareness - Authentication: SSO, SAML, Okta — troubleshooting login and access issues - SQL basics: Ability to run read-only SELECT queries to verify data state - Monitoring: Datadog — reading dashboards and alerts (no configuration required) - Linux basics: Reading application logs, checking service status - English: All client communication, tickets, and escalations in English — required Nice to Have - Experience supporting enterprise Java applications - ITIL Foundation certification Core Responsibilities - Monitor application support queues in ServiceNow throughout the assigned shift - Triage incoming tickets: assess priority, classify issue type, initiate SLA clock - Resolve documented issues independently using knowledge base articles - Provide user guidance: login/auth issues, access requests, navigation, reporting, workarounds - Escalate undocumented or complex issues to L2 with full reproduction context (steps, environment, logs) - Ensure P3/P4 response SLA timestamps are captured within contractual windows - Participate in P1/P2 incident calls as documentation and communication support - Maintain and update KB articles based on recurring issue patterns - Log all actions in ServiceNow: work notes, resolution notes, customer-facing comments About Us Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice

Title: US Virtual - Technical Support Advisor - Work from Home Location: Virtual-usa Job Description: It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location: Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You’ll Be Doing: Customer Service Excellence: - Handle customer inquiries via phone, delivering tailored solutions to technical issues. - Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. Technical Support & Troubleshooting: - Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. - Use multiple systems to research and deliver efficient, real-time solutions. Adaptability in Communication: - Connect with a diverse range of customers by adjusting your communication style to meet their needs. - Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Team Collaboration: - Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. What We’re Looking For: Customer Service Focus: - Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). Technical Enthusiasm: - A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. Resilience Under Pressure: - Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Learning & Growth Mindset: - Open to feedback and coaching, with a drive to continuously improve and excel. What You Bring: - Proven experience in customer support or technical assistance, ideally in a call center setting. - Strong verbal and written communication skills. - Problem-solving abilities with a flexible, adaptable approach to challenges. - Confidence in navigating multiple software tools and systems to resolve issues. - A self-motivated attitude with effective time management skills. What You’ll Get: Competitive Pay: - $17.31 per hour, with opportunities for performance-based incentives. Comprehensive Benefits: - Full health insurance package, including medical, dental, and vision coverage. Cell Phone Perks: - $25/month per line for unlimited phone, text, and data (restrictions may apply). Training and Growth: - Paid training to set you up for success. - Career advancement opportunities with a globally renowned leader in technology innovation. Referral Bonuses: - Earn ongoing bonuses for referring new employees through our Referral for Life Program. Supportive, Inclusive Environment: - Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. - Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Remote Work Requirements - Private Workspace: A quiet, dedicated workspace with no distractions. - Ergonomics: A comfortable desk setup with all necessary equipment. - Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. - Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. Why You’ll Love Working Here: At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Join our Team at Portland Community College Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu. Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Under direction of Management, provides computer support to end users across the College District for routine computer hardware, software, other technology equipment, and business related applications. Troubleshoots and diagnoses basic problems related to computer/information technology. Escalates complex issues to ensure timely resolution. Trains staff on various computer platforms and related components and software. Directs and reviews the work of student workers and casual employees. Performs routine work with minimal supervision. Here is the complete job classification: https://www.pcc.edu/hr/employment/classified-jobs/TechnicalSupportAssistant/What You'll Do and Who We Are Looking For Position Overview The Technical Support Assistant assists the IT Service Desk to provide computer support to end users across the College district for basic support, password changes, and dispatching tickets to other IT teams. This position is primarily focused on answering calls related to password changes and will transition to providing basic support for other systems. The Technical Support Assistant works with the IT Service Desk to augment support offerings during periods of high call volume and staffing shortages. Key Responsibilities - Provide technical assistance via phone and email to address a range of hardware and software issues. - Support infrastructure emergencies by logging incoming calls and keeping users informed about the current situation. - Assist in the upkeep of the Help Desk tracking system, ensuring accurate problem and solution documentation. - Help support diverse software applications, including word processors, spreadsheets, and web-based tools. Typical Duties - Provide technical assistance to internal users for hardware and software issues. - Document problem details within the Help Desk system and contribute to its upkeep. - Offer support during infrastructure emergencies, including user communication. - Aid users with various software applications. - Maintain professional and supportive communication with users facing technical difficulties. Work Environment - This is a primarily remote position. - Must be able to work in a dynamic, networked environment with frequent interruptions. - May involve exposure to changing physical and ergonomic environments. - Requires professional interaction with users who may be frustrated or anxious. - May need to lift and move computer equipment weighing up to 40 pounds. - May involve occasional periods of sustained effort, including working in confined spaces. Minimum Qualifications - High School diploma or equivalent. - Two years of training in computer technology either through direct experience working with the technology or by completing courses designed to provide troubleshooting skills and use of MS Office applications - Familiarity with automated systems, personal computers, network technologies, databases, and various software applications Work experience includes knowledge of some or all of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals (PDA’s, scanners, modems, CD/DVD drives, etc.), a variety of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, HTML editors, and image manipulation software). Knowledge, Skills, and Abilities Knowledge of: - A wide variety of technologies to support end-user needs - Various software applications (desktop, client-server, browser-based) Principles of troubleshooting and analysis Skills in: - Learning new computer software - Effective verbal and written communication - Multi-tasking and time management Ability to: - Troubleshoot, diagnose, and repair computer hardware and software problems - Prioritize work requests with moderate supervision - Ensure a proper setup for remote work is available and maintained Success Criteria A successful candidate will display the following: - Self-motivation to perform tasks with minimal supervision in a remote environment - A sufficient workspace that is free of distractions and conducive to efficient and productive work - A stable internet connection that can support frequent voice and video calls - The ability to empathize to offer compassionate, calm, and effective support to frustrated users Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy: - A collaborative and inspiring campus community - Opportunities for learning and professional development Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Position Grade Classified 16 (A) Employment Type Full time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions. How We Determine Initial Salary Placement Minimum $ 47,034 to range midpoint of $ 51,070. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: - Veterans: DD214 - Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Contact PCC at pccjobs@pcc.edu if you have questions