• Structure and maintain dashboards in Metabase to track KPIs for each product area • Configure events and funnels in Mixpanel in partnership with the data team • Create reusable analysis templates for discovery and post-launch validation • Ensure every feature released to production has tracking instrumentation before launch • Act as the operational point of contact with the data team for prioritizing product analytics requests • Define and maintain Jira usage standards: issue types, required fields, workflows, and boards per product area • Document discovery and delivery processes, keeping team knowledge up to date and accessible • Periodically audit Jira health and propose improvements to workflows • Support the PM in progress visibility and in generating reports for stakeholders • Create and maintain product documentation standards (PRDs, retrospectives, decision logs) • Prepare exploratory analyses that provide input for PO prioritization • Build benchmarks of user behavior prior to new initiatives • Monitor experiment and launch results, producing executive summaries for the team • Identify signs of opportunity or risk in the data and proactively raise them with the PM and POs.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities Workato is winning enterprise customers who have chosen us over entrenched incumbents. How well we support them in the first 12-24 months will determine whether they stay, expand, and advocate for us, or quietly begin evaluating alternatives. Workato's support organization is at an inflection point. The patterns that worked at commercial scale (first-response SLA compliance, reactive ticket management, escalation-heavy workflows) are no longer sufficient for the enterprise customers we are winning and must retain. The gap between where our support capability is today and where it needs to be for this customer tier is real, recognized, and addressable. We are hiring a Director, Product Support to close this gap and drive the transformation. You will inherit a team with genuine capability and promising AI initiatives, and will build on that foundation to create a support function that is a competitive differentiator, not a source of CSM overhead and customer frustration. If you have rebuilt support organizations, lived inside the enterprise integration world, and want to lead a transformation that directly impacts Workato's ability to win at the enterprise level, this is that role. Support Transformation - Position the support team as a strategic differentiator. - Diagnose and fix the root causes behind slow time-to-resolution and other operational issues. - Redesign the escalation model: raise the bar for valid escalations, fix handoff standards, and reduce process bottlenecks. - Overhaul the Technical Assistance Request (TAR) process to match enterprise SLA expectations and eliminate CSM ticket-expediting - Shift team culture and metrics from first-response SLA to time-to-resolution and customer outcome ownership and build accountability systems. - Establish and operationalize the Named Engineer model — dedicated primary and backup engineers assigned to Workato’s top 20 enterprise accounts, matched to each account’s tech stack and business context. AI-Powered Operations - Drive in-flight AI initiatives (ticket triage, Freshdesk MCP) into production; deploy IRO deflection tooling. - Integrate log-access MCP servers into frontline workflows; build LLM-assisted ticket enrichment for cleaner escalations. - Use ticket data as a product intelligence pipeline and surface recurring pain points to the roadmap. Enterprise & Developer Support - Build specialized technical capability focused on developers using Workato through API-first and embedded deployments, Enterprise MCP integrations, and agentic workflow implementations. - Develop technical support for developers on API-first, Enterprise MCP, and agentic deployments; create self-serve pathways to reduce ticket volume. - Ensure the team has depth in REST/SOAP APIs, webhooks, OAuth, event-driven architectures, and the Workato SDK and recipe framework. - Create developer-facing support pathways including documentation, sandbox environments, and community tooling that reduce ticket volume while increasing developer satisfaction. - Partner with Product and Engineering to close feedback loops on developer experience issues surfaced through support. Team & Cross-Functional - Lead and grow the Philippines-based team and a small extension team in India, recruit support engineers and architects with depth to engage enterprise technical stakeholders. - Lead and coach the management team on operational discipline, quality management, and how they think about customer outcomes — not just metrics. - Run structured quality reviews with each manager as a coaching tool, not a reporting exercise. - Build career paths, competency frameworks, and AI fluency as a core skill requirement across all support roles. - Identify high performers early and invest in their growth. Identify low performers early and act - do not leave either group in ambiguity. - Partner with CCE, CSM, Engineering, and Product on clean handoffs, shared accountability, and feedback loops. Requirements Qualifications / Experience / Technical Skills Experience - 10+ years in enterprise technical support or support engineering; 2–4 years in a senior manager or director-level role. - Hands-on experience with one or more legacy iPaaS platforms. - Demonstrated track record improving support operations: resolution time, escalation rates, CSAT. - Experience leading teams in the Philippines or broader APAC. Technical Depth - Able to review integration logs and guide engineers through root cause analysis without defaulting to engineering escalation. - Working knowledge of REST/SOAP APIs, OAuth, SAML/SSO, event-driven architecture, cloud infrastructure (AWS/Azure/GCP). Soft Skills / Personal Characteristics Leadership Qualities - Change agent. Diagnoses entrenched problems and drives transformation without burning the team. - Outcome-oriented, data-driven, and collaborative by default across CCE, CSM, Engineering, and Product. - Confident communicator who can represent Support with senior leadership and enterprise customer stakeholders. (REQ ID: 2699)

Robert is looking for a proactive and detail-oriented Product Operations Coordinator to join our team. In this role, you will support the product management and operations teams by coordinating activities related to product development, launch, and lifecycle management. You will ensure smooth communication between departments, track product-related tasks, and help optimize operational processes. Your organizational skills and ability to manage multiple priorities will play a key role in delivering successful product outcomes. If you are passionate about product operations and thrive in a collaborative environment, Robert welcomes your application. Responsibilities - Coordinate product development and launch activities with cross-functional teams. - Track progress of product-related tasks and ensure timely completion. - Facilitate communication between product management, engineering, marketing, and support teams. - Assist in maintaining product documentation and operational procedures. - Support the identification and resolution of operational issues impacting products. - Prepare reports and dashboards to monitor product performance metrics. - Contribute to process improvements to enhance product operations efficiency.

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs. We’re looking for a hands-on Product Manager (Operations & Growth) who operates at the intersection of product, operations, and business performance. This is not a role focused on shipping standalone features. It is about understanding how the system actually works end to end, identifying where we lose efficiency, revenue, and quality, and rebuilding those parts into scalable, reliable processes that improve both business outcomes and student experience. You will work closely with operational teams to improve post-purchase journeys, strengthen unit economics, and drive sustainable growth through better processes, better decisions, and better execution. What you will do - Audit and redesign operational processes. Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions. Identify inefficiencies, manual bottlenecks, and cost leakage. Build improvement roadmaps and drive their execution. - Debug metrics and find root causes. Apply a strong product mindset to operational problems. Go beyond surface-level metrics — investigate why they change, break down underlying drivers, and connect data with real operational behavior. Understand what’s behind growth or decline and use that to inform decisions. - Define strategy and plan execution. Translate insights and problems into clear priorities and initiatives. Define a focused strategy for operational improvements, plan execution realistically, and ensure work is structured, sequenced, and delivered with impact. - Run the numbers. Build the economic case for every initiative. Understand what's generating real impact vs. noise. Track the right metrics, build monitoring, and keep the team focused on what moves the needle. - Drive cross-functional change. Work independently across multiple operational teams. You don't wait for a brief — you find the problem, build the case, and lead the solution end-to-end. - Automate what makes sense. Design and implement automation for manual workflows, support operations, and back-office processes. Know when automation adds value and when it doesn't. - Stay sharp on the market. Research competitors, study modern operational approaches, and bring best practices to the table proactively. Requirements - Proven experience with minimum 5 years of experience as a Product Manager with measurable impact on operational efficiency, cost reduction, or conversion. - Strong data-driven mindset: you define metrics, build baselines, and track outcomes rigorously. - Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements. - Comfortable conducting team and stakeholder interviews to uncover pain points, JTBD, and process gaps. - Fluent English — able to communicate clearly across teams and with stakeholders at all levels. - Strong systematic thinking, cross-functional collaboration, and communication skills. What we can offer you - Direct impact on revenue and core business metrics. - High autonomy to explore, test, and improve processes. - Competitive compensation - Fully remote collaboration. - Work alongside an experienced, global professional team.