TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs. We’re looking for a hands-on Product Manager (Operations & Growth) who operates at the intersection of product, operations, and business performance. This is not a role focused on shipping standalone features. It is about understanding how the system actually works end to end, identifying where we lose efficiency, revenue, and quality, and rebuilding those parts into scalable, reliable processes that improve both business outcomes and student experience. You will work closely with operational teams to improve post-purchase journeys, strengthen unit economics, and drive sustainable growth through better processes, better decisions, and better execution. What you will do - Audit and redesign operational processes. Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions. Identify inefficiencies, manual bottlenecks, and cost leakage. Build improvement roadmaps and drive their execution. - Debug metrics and find root causes. Apply a strong product mindset to operational problems. Go beyond surface-level metrics — investigate why they change, break down underlying drivers, and connect data with real operational behavior. Understand what’s behind growth or decline and use that to inform decisions. - Define strategy and plan execution. Translate insights and problems into clear priorities and initiatives. Define a focused strategy for operational improvements, plan execution realistically, and ensure work is structured, sequenced, and delivered with impact. - Run the numbers. Build the economic case for every initiative. Understand what's generating real impact vs. noise. Track the right metrics, build monitoring, and keep the team focused on what moves the needle. - Drive cross-functional change. Work independently across multiple operational teams. You don't wait for a brief — you find the problem, build the case, and lead the solution end-to-end. - Automate what makes sense. Design and implement automation for manual workflows, support operations, and back-office processes. Know when automation adds value and when it doesn't. - Stay sharp on the market. Research competitors, study modern operational approaches, and bring best practices to the table proactively. Requirements - Proven experience with minimum 5 years of experience as a Product Manager with measurable impact on operational efficiency, cost reduction, or conversion. - Strong data-driven mindset: you define metrics, build baselines, and track outcomes rigorously. - Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements. - Comfortable conducting team and stakeholder interviews to uncover pain points, JTBD, and process gaps. - Fluent English — able to communicate clearly across teams and with stakeholders at all levels. - Strong systematic thinking, cross-functional collaboration, and communication skills. What we can offer you - Direct impact on revenue and core business metrics. - High autonomy to explore, test, and improve processes. - Competitive compensation - Fully remote collaboration. - Work alongside an experienced, global professional team.

• Enable product ambition, confidence, and autonomy across SoSafe’s Product Development organisation. • Ensure that strategy, discovery, delivery, and outcomes stay meaningfully connected as we scale. • Operate as a senior individual contributor, shaping and evolving product operating practices, rituals, and feedback loops. • Help shape and evolve how product work happens at SoSafe, from strategy and discovery through delivery and learning. • Enable Product Managers to make high-quality decisions at pace, supporting clear prioritisation, sensible trade-offs, and calculated risk taking. • Partner closely with Design to improve how discovery, design intent, and delivery connect as the organisation scales. • Reduce friction and break down silos between Product, Design, and Engineering by improving shared context and ways of working. • Strengthen how customer, business, and delivery signals inform product direction and roadmap decisions. • Design and facilitate planning, review, and retrospective sessions on outcomes, learning, and continuous improvement. • Introduce systems, standards, and tools that improve focus, clarity and execution without slowing teams down. • Improve visibility into progress, risks, and decisions for teams and leadership without turning ProdOps into a reporting function.

• Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup. • Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides. • Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities. • Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues. • Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed. • Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals. • Own the structured handoff from the Sales and Capital Markets team into the implementation phase.

Role Description The Senior Director, Product Operations is responsible for building and scaling the operating model that enables a high-performing, product-led organization. This role establishes portfolio governance, strategic planning, roadmap management, product development processes, go-to-market alignment, and performance measurement across Product, Engineering, Sales, Marketing, Client Success, and Operations. Serving as the connective tissue between strategy, product development, and commercialization, this leader ensures product investments translate into market adoption, revenue growth, and client value. The ideal candidate brings experience aligning product and go-to-market functions in healthcare technology environments and driving disciplined, outcome-oriented execution. Responsibilities - Portfolio Governance and Strategic Planning - Operationalize the Product Council framework, including decision rights, intake processes, and investment guardrails. - Lead annual portfolio strategy alignment and quarterly planning processes. - Establish prioritization frameworks that balance growth, retention, regulatory, and platform investments. - Partner with Finance to align capital allocation, forecasting, and capacity planning with product strategy. - Go-to-Market Alignment and Commercialization - Partner with Sales, Marketing, and Client Success leaders to align product strategy with market needs, buyer personas, and revenue goals. - Establish a repeatable commercialization process, including launch planning, readiness criteria, and post-launch performance tracking. - Standardize input for positioning, packaging, pricing, and sales enablement in partnership with commercial teams. - Implement structured feedback loops to capture pipeline gaps, win-loss insights, client feedback, and adoption signals without creating ad hoc prioritization. - Ensure product capabilities are aligned with implementation, adoption, and expansion strategies before launch. - Operating Model and Delivery Excellence - Implement and continuously improve the product development lifecycle using scaled agile, hybrid, or other fit-for-purpose delivery models. - Standardize roadmap management and release governance practices across product lines. - Improve delivery predictability, cross-team dependency management, and alignment between product strategy, engineering execution, and go-to-market timing. - Drive consistent operating rhythms, governance reviews, and decision-making forums that support scalable execution. - Performance Measurement and Insights - Define and implement a product KPI framework tied to customer outcomes, adoption, retention, and revenue growth. - Develop executive portfolio dashboards for leadership and Product Council review. - Establish business case standards, including assumptions, expected outcomes, and post-launch revenue realization tracking. - Lead post-launch reviews to assess performance against business objectives and inform future investment decisions. - Cross-Functional Enablement - Improve collaboration across Product, Engineering, Sales, Marketing, Client Success, and Operations. - Standardize intake and prioritization processes for market-driven and client-driven requests. - Clarify roles, decision rights, and accountability across product and go-to-market functions. - Lead change management efforts as the organization advances toward a more product-led, market-driven operating model. - Team Leadership - Lead and develop the Product Operations function, with team scope aligned to organizational level and maturity. - Build the capabilities, processes, and governance needed to support portfolio management, release management, and commercialization alignment over time. Qualifications - 10+ years of experience in product management, product operations, product marketing, strategy, or related roles within healthcare technology or a similar environment. - Experience in healthcare, revenue cycle, payer-provider technology, or other regulated environments strongly preferred. Requirements - Proven experience aligning product development with go-to-market functions, including Sales, Marketing, and Client Success. - Strong understanding of commercialization, including product launches, pricing, packaging, and sales enablement. - Experience implementing portfolio governance frameworks and scaled product development practices. - Strong financial acumen, including business case development, investment prioritization, and revenue tracking. - Demonstrated ability to influence senior executives and drive cross-functional alignment. Benefits - Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. - Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role/environment. - Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.