Robert is looking for a proactive and detail-oriented Product Operations Coordinator to join our team. In this role, you will support the product management and operations teams by coordinating activities related to product development, launch, and lifecycle management. You will ensure smooth communication between departments, track product-related tasks, and help optimize operational processes. Your organizational skills and ability to manage multiple priorities will play a key role in delivering successful product outcomes. If you are passionate about product operations and thrive in a collaborative environment, Robert welcomes your application. Responsibilities - Coordinate product development and launch activities with cross-functional teams. - Track progress of product-related tasks and ensure timely completion. - Facilitate communication between product management, engineering, marketing, and support teams. - Assist in maintaining product documentation and operational procedures. - Support the identification and resolution of operational issues impacting products. - Prepare reports and dashboards to monitor product performance metrics. - Contribute to process improvements to enhance product operations efficiency.

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs. We’re looking for a hands-on Product Manager (Operations & Growth) who operates at the intersection of product, operations, and business performance. This is not a role focused on shipping standalone features. It is about understanding how the system actually works end to end, identifying where we lose efficiency, revenue, and quality, and rebuilding those parts into scalable, reliable processes that improve both business outcomes and student experience. You will work closely with operational teams to improve post-purchase journeys, strengthen unit economics, and drive sustainable growth through better processes, better decisions, and better execution. What you will do - Audit and redesign operational processes. Map end-to-end workflows across student support, onboarding, repeated payments, and other operational functions. Identify inefficiencies, manual bottlenecks, and cost leakage. Build improvement roadmaps and drive their execution. - Debug metrics and find root causes. Apply a strong product mindset to operational problems. Go beyond surface-level metrics — investigate why they change, break down underlying drivers, and connect data with real operational behavior. Understand what’s behind growth or decline and use that to inform decisions. - Define strategy and plan execution. Translate insights and problems into clear priorities and initiatives. Define a focused strategy for operational improvements, plan execution realistically, and ensure work is structured, sequenced, and delivered with impact. - Run the numbers. Build the economic case for every initiative. Understand what's generating real impact vs. noise. Track the right metrics, build monitoring, and keep the team focused on what moves the needle. - Drive cross-functional change. Work independently across multiple operational teams. You don't wait for a brief — you find the problem, build the case, and lead the solution end-to-end. - Automate what makes sense. Design and implement automation for manual workflows, support operations, and back-office processes. Know when automation adds value and when it doesn't. - Stay sharp on the market. Research competitors, study modern operational approaches, and bring best practices to the table proactively. Requirements - Proven experience with minimum 5 years of experience as a Product Manager with measurable impact on operational efficiency, cost reduction, or conversion. - Strong data-driven mindset: you define metrics, build baselines, and track outcomes rigorously. - Experience running hypothesis-driven experiments, A/B tests, and controlled pilots to validate process improvements. - Comfortable conducting team and stakeholder interviews to uncover pain points, JTBD, and process gaps. - Fluent English — able to communicate clearly across teams and with stakeholders at all levels. - Strong systematic thinking, cross-functional collaboration, and communication skills. What we can offer you - Direct impact on revenue and core business metrics. - High autonomy to explore, test, and improve processes. - Competitive compensation - Fully remote collaboration. - Work alongside an experienced, global professional team.

• Enable product ambition, confidence, and autonomy across SoSafe’s Product Development organisation. • Ensure that strategy, discovery, delivery, and outcomes stay meaningfully connected as we scale. • Operate as a senior individual contributor, shaping and evolving product operating practices, rituals, and feedback loops. • Help shape and evolve how product work happens at SoSafe, from strategy and discovery through delivery and learning. • Enable Product Managers to make high-quality decisions at pace, supporting clear prioritisation, sensible trade-offs, and calculated risk taking. • Partner closely with Design to improve how discovery, design intent, and delivery connect as the organisation scales. • Reduce friction and break down silos between Product, Design, and Engineering by improving shared context and ways of working. • Strengthen how customer, business, and delivery signals inform product direction and roadmap decisions. • Design and facilitate planning, review, and retrospective sessions on outcomes, learning, and continuous improvement. • Introduce systems, standards, and tools that improve focus, clarity and execution without slowing teams down. • Improve visibility into progress, risks, and decisions for teams and leadership without turning ProdOps into a reporting function.

• Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup. • Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides. • Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities. • Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues. • Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed. • Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals. • Own the structured handoff from the Sales and Capital Markets team into the implementation phase.