• Provides leadership and supervision to Revenue Recovery products under the Denials umbrella. • Responsible for obtaining quantifiable results and setting priorities for direct reports. • Leads dedicated product and service teams across Revenue Recovery for client delivery. • Ensures clinical coding integrity and regulatory compliance. • Reports regularly to senior management on revenue-related challenges and opportunities. • Develops and supports leadership within the department while driving operational performance.

• Reporting to the CEO and serving on the Executive Leadership Team (ELT), the Vice President of Product owns the product vision, roadmap, and customer discovery process for Medrio’s full eClinical suite. • Working closely with Engineering, Sales, and Customer Success, this role is responsible for driving Medrio to $100M in bookings by 2028 by shipping products that SMB clinical trial customers choose first. • The VP of Product leads the Product Management and User-Centered Design functions, sets the AI-forward product strategy, and acts as the company’s chief customer advocate at the executive level.

The Commercial Excellence lead is responsible for decision making at a Sub-ExCo level, and is accountable for defining and delivering the long-term commercial transformation agenda across the combined Tate & Lyle organization. This role oversees the design, implementation, and global integration of advanced customer segmentation, and supports end-to-end commercial processes and enabling technology. This will play a key part in driving sustainable growth, our competitive positioning and continuous improvement in strategic decision-making. This role will redefine how the organization engages customers, unlocks differential customer growth, strengthens commercial execution, and embeds world-class commercial practices and enabling systems. It will partner closely with Regional GMs and their leadership teams & the key account sales teams as well as IT, Supply Chain and the CCTO leadership team to drive sustainable, profitable, customer-centric growth, as well as being a principal contributor to the Commercial Capability build led by HR. The leader will also serve as key partner and contributor for key global commercial process development as owned by Customer Transformation & Enablement including Salesforce.com (SFDC) supporting consistent adoption, value creation, and customer-centricity across the enterprise. The role will lead the COE team that operates through strong matrixed partnership to evolve the Commercial excellence programs in support of building a world class customer solutions business. Accountabilities: Enterprise Commercial Transformation Leadership - Create and owns the roadmap for Commercial excellence inclusive of the design, implementation and continuous improvement of commercial processes, enabling CRM tools, and ways of working across the business. Will gather input from CCTO LT key stakeholders as part of roadmap creation and prioritization. - Establish the future end-to-end commercial approach, including sales methodologies, account planning, segmentation, service models, and value-based selling. - Provide leadership & governance for Partner and Enterprise accounts. Customer Segmentation and Service Offerings - Design, operationalize, and evolve an advanced global customer segmentation model inclusive of service offerings that will support differentiated customer growth. - Collaborate with Regions, Supply Chain, Marketing, S/I and the CCTO leadership team to embed the segmentation approach into regional GTM execution. Internal Use Only - Provide leadership and governance support for account planning with increased focus on Partner and Enterprise accounts. Global Commercial Process & Technology Ownership - Lead the global business process owner community for sales providing leadership & governance to global commercial processes, ensuring effectiveness, standardization, continuous improvement, and customer centricity. - Partner collaboratively with the CoE and Regions to enable future CRM enhancements impacting increased customer engagement, pipeline opportunity conversion and simplification of end to end sales process. - Owns the Customer Experience for the company. Providing a common and consistent methodology, processes and tools for understanding the customer experience and translating that to execution strategies to increase customer performance and company growth. Performance, Analytics & Continuous Improvement - Establish Company-wide standard global KPIs and performance dashboards to enable the ability of commercial teams to monitor growth, margin, customer satisfaction, commercial effectiveness, and adoption metrics with additional focus on Partner, Enterprise and Accelerator accounts. - Share best practice on feedback loops and operating rhythms, identify improvement opportunities in global process and ways of working and create frameworks to be leveraged by the regions. - Use data-driven insights to challenge assumptions, optimize commercial value delivery, and support strategic decision-making. Matrix Leadership & Stakeholder Alignment - Partner closely with Regional GMs to align on customer transformation priorities, commercial capability opportunities and feed this into HR Commercial Capability Lead - Influence and partner with senior stakeholders across Marketing, Sales, Operations, ATS, S/I, HR, Finance, and IT to drive cross-functional integration. - Lead through influence in a complex matrix, balancing directive leadership with collaborative problem solving to deliver measurable results. Skills and Experience): - 10+ years of senior commercial leadership (e.g., Sales, Commercial, Marketing, Strategy), ideally in B2B, food ingredients, or FMCG sectors that thrives in a high pace, matrixed environment. - Proven success leading large-scale commercial transformation in high pace, complex, matrixed global environments that requires collaborative yet decisive leadership. - Deep knowledge of customer segmentation, GTM strategy, sales excellence, value-based selling, and commercial capability building. - Deep expertise in commercial processes and Salesforce CRM (design, integration, analytics, adoption). - Strong strategic thinking and analytical capability; able to turn insight into actionable business decisions. - Ownership of short-to-mid-term (3 years or less) execution of functional strategy and the operational direction for Commercial Excellence as part of CCTO. - Highly advanced communication and stakeholder management skills for regular interactions and influencing with senior internal (incl ExCo) and external stakeholders. Able to influence managed areas and persuade peers and key decision makers. - Demonstrated ability to lead through ambiguity and complexity, provide multi-dimensional solutions and thought leadership, drive organizational change, and inspire cross-functional alignment. - High emotional intelligence and resilience; able to guide teams through transformation with clarity and confidence. Core Competencies: Strategic Commercial & Financial Acumen • Transformation & Change Leadership • Matrixed Influence & Stakeholder Management • People Leadership & Capability Development • Governance Expertise • Strong Customer Centricity • Data & Analytics • Global Process Ownership • Program Management • Problem Solving & Systems Thinking • Emotional Intelligence & Resilience Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law. The salary range for this position is: $214,000 - $313,500. In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to: - Medical, Dental, Vision coverages - Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave - 401K with company match - Company paid life insurance - Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more! In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities. #LI-RF1 California Consumer Privacy Act ("CCPA") The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process. Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. Position Overview The Vice President of Sales Training & Development is a senior executive responsible for designing, leading, and executing APCO’s enterprise‑wide training strategy across all brands and revenue channels. This leader oversees all curriculum development, in‑person and virtual training delivery, digital learning platforms, and the evolution of APCO’s AI‑enabled dealer performance ecosystem. This role ensures APCO delivers industry‑leading F&I, sales, leadership, and operational training to franchise dealers, independent dealers, agents, and internal field teams. The VP will elevate APCO’s training capabilities into a scalable, modernized academy that drives measurable dealer performance and revenue growth. Key ResponsibilitiesEnterprise Training Strategy & Leadership - Develop and execute APCO’s comprehensive training strategy across all channels (Franchise, Independent/GWC, RV, Marine, Powersports, Credit Union, and Chemical/Glassparency). - Lead the transformation of APCO’s training ecosystem into a modern, scalable, technology‑enabled academy. - Partner with the CRO to align training priorities with revenue goals, dealer performance metrics, and channel‑specific needs. Curriculum Development & Program Ownership Oversee creation, modernization, and continuous improvement of all APCO training programs, including: - Core Programs - F&I training - Sales training - Leadership and management development - AFIP certification training - MotorTrend Certified training - EasyCare Total Performance Academy - DealerPro curriculum - Curriculum Responsibilities - Build structured, multi‑level learning paths for F&I managers, sales teams, GSMs, GMs, and dealer principals. - Ensure all curriculum is data‑driven, compliant, and aligned with OEM, regulatory, and industry standards. - Integrate AI‑driven personalization and adaptive learning models. Digital Learning Platforms & AI Enablement Serve as executive owner of APCO’s digital training ecosystem: - Platforms - EasyCoach (Siro) – coaching, performance tracking, and skill development - EasyInsights – analytics, reporting, and dealer performance dashboards - Video University – on‑demand learning library - AI‑powered training modules – generative learning, simulations, and adaptive content - Responsibilities - Drive platform adoption across field teams and dealers. - Partner with Product & Technology to enhance functionality, content integration, and user experience. - Ensure training data feeds into dealer performance insights and revenue‑impact reporting. Training Delivery & Field Execution - Lead all in‑person, virtual, and hybrid training delivery across the U.S. - Personally conduct select high‑impact classes, executive sessions, and dealer workshops. - Oversee scheduling, logistics, and coordination for all training events. - Ensure consistent delivery quality across all trainers and programs. Leadership of Training Organization - Directly oversee the full training organization, including: - Direct Reports - DealerPro Training Team - Internal Training Scheduler & Administrative Support - AFIP‑Certified Trainer(s) - MotorTrend Training Team - F&I and Sales Training Staff - EasyCare Field Team Training Academy Leads - Leadership Responsibilities - Recruit, develop, and mentor a high‑performing training team. - Establish KPIs for training effectiveness, dealer performance lift, and ROI. - Build a culture of accountability, innovation, and continuous improvement. EasyCare Field Teams Training Academy - Serve as executive lead for the EasyCare Field Teams Training Academy. - Build structured onboarding, certification, and ongoing development paths for all field personnel. - Ensure alignment with CRO’s revenue strategy and channel‑specific performance goals. Cross‑Functional Collaboration Partner closely with: - Sales Leadership – to align training with channel needs - Product & Technology – to enhance digital learning platforms - Marketing – to support content creation and brand alignment - HR/Talent Development – to integrate internal leadership programs - Operations – to ensure training supports dealer lifecycle and retention Qualifications - 10–15+ years of progressive leadership experience in automotive F&I, dealership training, or performance development. - Deep expertise in F&I, sales process, compliance, and dealership operations. - Proven success building or scaling training academies or enterprise learning programs. - Experience with digital learning platforms, LMS systems, and AI‑enabled training tools. - Strong executive presence with the ability to teach, influence, and inspire at all levels. - Exceptional communication, curriculum design, and facilitation skills. - AFIP certification preferred; ability to maintain certification required. Success Measures - Increased dealer performance (PVR, product penetration, CSI, retention). - Adoption and utilization of EasyCoach, EasyInsights, and Video University. - Improved field team competency and certification completion rates. - Scalable, modernized training curriculum with measurable ROI. - Strong alignment between training outputs and CRO revenue objectives. - Positive dealer feedback and increased training‑driven revenue lift. At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E. Committed – We build strong, high-trust relationships with our partners and each other. Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity. Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business. Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you. By submitting your application, you acknowledge that you have read and understand our Privacy Policy. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.