• Plan, manage, implement, support and/or monitor SAP S/4 HANA integration solutions and middleware for on-premise, cloud or hybrid scenarios • Plan and conduct customer workshops, design, build, migrate integrations and interfaces, create plans for data Integration and Unit testing • Communicating effectively with project team members at different technical knowledge levels and often remotely across diverse geographical locations • Work with stakeholders to understand business needs & application requirement. • Works with Solution Architects to ensure that application designs utilize the appropriate integration patterns and standards. • Identify test data for unit testing, integration testing and user acceptance of integrations, working with client’s functional consultants for validation of test results • Provide SAP Cloud Platform Integration / Process Orchestration expertise on delivery of design and build phase activities. • Deliver work assignments accordance with project milestones. • Strong familiarity with SAP implementation methodologies

• Lead the architectural aspects of the SAP S/4 HANA migration project from on-premises to the cloud. • Analyze project requirements and design comprehensive system specifications for the migration, ensuring alignment with SAP S/4 HANA, cloud architecture, and integration. • Provide expertise in SAP S/4 HANA modules, focusing on configuration, functionality, technical support, and implementation. • Collaborate with cross-functional teams to develop, test, and document well-performing, scaling, and resilient deployment scenarios for SAP S/4 HANA on the cloud. • Script and implement reliable automation tools to efficiently test SAP S/4 HANA workloads on the selected cloud platform. • Work closely with cloud development teams to roll out planned maintenance changes and test SAP workloads on the cloud infrastructure. • Investigate and troubleshoot complex customer scenarios related to SAP S/4 HANA migration on the cloud. • Provide support and guidance to customer-facing personnel in promoting SAP S/4 HANA workload scenarios on cloud infrastructure.

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.Leveraging network assurance and enterprise-wide automation driven by AI and machine learning (ML), we empower our customers to deliver exceptional experiences for every employee, guest, customer, student and resident who counts on those networks to connect with their digital lives. RUCKUS has an unbeaten track record of working better than anyone else in the industries we serve. Don’t just take our word for it. We can prove it. How You'll help us connect the world: The MDU Solutions Architect provides customer and/or partner focused technical sales support and influencing, technical management of the account, and is the trusted advisor. The MDU Solutions Architect works as a team, along with a Territory Account Manager(s) and/or a Partner Account Manager, to sell RUCKUS networking solutions through a network of channel partners. The position of MDU Solutions Architect will perform consultative solutions-based discussions to all levels of decision makers and will also provide technical demos, architectural and best practice designs, proof of concept trials, training, and presentations for customers, partners, prospects and at events. The successful candidate will be a proficient self-starter, with strong technical skills, in-depth industry knowledge, and excellent communication skills with proven experience as a customer or partner facing Solutions Architect. The preferred candidate will also possess working knowledge of the RUCKUS wireless and wired portfolio and related technologies. This position is remote, requires 50% or more travel, and the candidate must live in the Eastern Region of the United States or be willing to relocate at their own expense. Responsibilities: - Pre-sales engineering network design, radio frequency passive and/or active planning, bill of material creation, sales opportunity engagement, and technical training individually or in larger group settings - Identifying and driving the development of a territory account plan based on awareness of the business economics and trends of the industries, including vertical markets - Have a working knowledge of RUCKUS Networks wireless, wired and software solutions - Act as a trusted technical advisor to customers and partners with the ability to differentiate and competitively position RUCKUS solutions - Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve target MDU goals Requried Qualifications: - Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering; Information Technology; Management Information Systems; Computer Science; or equivalent proven work-related experience - Minimum 5 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies - A professional or associate level networking industry certification such as CCNA, BPIPA, JNCIA, Cisco, Aruba, RUCKUS, CWNA, etc. is preferred - Strong ability to support and manage the process of troubleshooting complex problems - Highly effective technical presentation skills - Strong verbal and written communications skills You'll excite us if you have: - A proficient understanding of pre-sales engineering, technical sales processes, and critical account management - Ability to communicate both written and oral technical solutions to a variety of audiences that include executive level decision makers - Advanced understanding of partner business drivers and how to map these to a customer network environment, including identification of improvement areas in network design - Expert knowledge of networking technical skills; specifically, 802.11 Wi-Fi technology evolution releases (Wi-Fi 5, 6, 7), RF antenna signal propagation behavior, best practices design and assessment, predictive heat map creation, wireless troubleshooting, wireless network optimization, IP routing and switching WAN/LAN design, setup and configuration, Layer 4-7 application services, security authentication methods and products, SASE, SD-WAN, RADIUS, AD, Virtualization environments/deployments, hypervisor solutions, (such as VMWare, KVM, Hyper-V, GCE, Azure, AWS), secure device/user onboarding solutions, etc. DevOps/REST or other common API programming knowledge a plus - General knowledge of the following areas of specialization: Cloud services (SaaS); VLAN; security; VoIP; QoS wired/wireless; BYOD/MDM; P2P; mesh; wireless controller architectures; Wi-Fi protocols and transmission, RF design, indoor and outdoor wireless deployments; packet capture/analysis tools; and WLAN security - Working knowledge of wi-fi design tools such as Ekahau, IBWave, Air Magnet, Hamina, etc. - Direct Experience working in the MDU space or the Commercial Real Estate Industry Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $160,000.00 - $240,000.00. The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_US Why Join Us? Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value. RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks. Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

Advertising Summary: Technology services has an exciting opportunity for a growth and results-oriented individual interested in supporting our IT Service Management functions. We invite detail-oriented individuals with strong analytical and critical thinking skills, knowledge of ITSM Frameworks and system development, and a desire to contribute to the VCU Mission to apply. The ITSM Architect plays a critical role in designing, enhancing, and supporting VCU Technology Services IT Service Management (ITSM) platform and related business objects. This position partners closely with ITSM leadership, TS, and technical teams to ensure that service management processes, workflows, and knowledge solutions are optimized, scalable, and aligned with organizational goals. The ITSM Architect also provides backup support across multiple ITSM functions and contributes to continuous improvement initiatives. Unit: Technology Services MBU Department: Technology Support Services Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units. Duties & Responsibilities: The ITSM Architect plays a critical role in designing, enhancing, and supporting VCU Technology Services IT Service Management (ITSM) platform and related business objects. This position partners closely with ITSM leadership, TS, and technical teams to ensure that service management processes, workflows, and knowledge solutions are optimized, scalable, and aligned with organizational goals. The ITSM Architect also provides backup support across multiple ITSM functions and contributes to continuous improvement initiatives. Key Responsibilities: ITSM Platform Architecture & Support ● Serve as backup architect for the HR Case and HR Knowledge business objects, including handling incoming incidents and requests related to HR Case functionality. ● Provide backup architectural support for Incident and Service Request business objects, including triaging and resolving incoming ITSMO tickets. ● Develop new service request offerings and enhance existing offerings based on stakeholder needs and process improvements. Knowledge Management & KCS ● Manage and enhance the existing Knowledge Management and KCS (Knowledge‑Centered Service) integrations in collaboration with ITSMO Leadership. ● Build out new functionality within the Knowledge Management solution to improve usability, searchability, and adoption. ● Support ongoing improvements to the knowledge ecosystem to better serve technicians and end users. CMDB & Customer Data Integrations ● Provide backup support for the CMDB, collaborating with the primary CMDB owner to maintain data integrity and alignment with ITSM processes. ● Manage issues related to the Customer Import process, including troubleshooting, mitigation, and coordination with technical teams. ● Support the migration and maintenance of customer import workflows, including API‑driven integrations. Process Documentation & Workflow Design ● Document end‑user and technician workflows, system designs, and process configurations for all assigned business objects. ● Collaborate with ITSMO team members to ensure documentation is accurate, accessible, and aligned with ITSM standards and governance. Change Management ● Partner with ITSM leadership to support and improve the Change Management process. ● Monitor change records to ensure they progress appropriately through the workflow, addressing stuck or aging changes as needed. ● Submit change requests for system updates, maintenance activities, and platform enhancements, including required communications. Operational Support & Fulfillment ● Support incoming Service Request Fulfillment and Incident Management tasks as part of regular ITSMO operations. ● Provide backup support for the IT and HR End User Portals, ensuring consistent user experience and functionality. Minimum Qualifications: ● Experience with ITSM/ESM platforms (e.g., Ivanti Neurons, TeamDynamix, ServiceNow, Cherwell, Remedy, or similar). ● Experience designing or configuring business objects, workflows, forms, and automation. ● Ability to document processes and translate business requirements into technical solutions. ● Strong analytical and problem‑solving skills. ● Excellent communication and collaboration abilities to facilitate discussions between both IT Analysts and End Users. ● Experience managing Knowledge Management Solutions ● Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU. Preferred Qualifications: ● Experience developing workflows within an ITSM/ESM solution ● Experience with API integrations and data import workflows. ● Knowledge‑Centered Service (KCS) certification. ● Strong understanding of ITIL/ITSM processes including Incident, Request, Change, Knowledge, and CMDB. ● ITIL/ITSM certification(s). ● DevOPs and/or BRMP certification. Salary Range: $67,100 - $97,000 Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. VCU is committed to hiring veterans! VCU will include a veteran's period(s) of military service in the calculation of their annual leave accrual rate. FLSA Exemption Status: Exempt Hours per Week: 40 Restricted Position: No ORP Eligible: Yes Flexible Work Arrangement: Remote University Job Title: 24261Y - IT Architect/Engineer 1