Job Description: The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized. Who you’re committed to being: - You enjoy learning and are open to new ways of doing things. - You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. - When communicating you are self-aware, insightful, and proactive. - You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. - You believe in continuous improvement and request frequent feedback from others. What you’ll do: - Monitor the customer life cycle to ensure customer and Pluralsight’s mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth. - Demonstrate your technical aptitude by being able to respond yourself to customer’s technical inquiries regarding our service, or by being able to direct them to the proper channel, or resource. - Successfully onboard customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience is everything. - Monitor your accounts ongoing—Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility. - Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success. - Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy. - Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions. Experience you’ll bring: - Ability to operate in a fast-paced professional sales motion environment. - Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO. - Excellent relationship building skills at the C-Level. - Deep understanding of a successful customer success motion - able to execute the onboarding & adoption process to drive customer health. - Ability to define customer needs & goals and drive onboarding and success plans to meet those goals and objectives. - Basic technical knowledge on development and IT solutions. - Self-motivated and self-driven. Excited to drive customer success or to love to represent Pluralsight products to our customers. - Extensive experience in building key customers / sales relationships. - Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things. - Ability to travel 50% - Organized and capable of highly effective time management in an entrepreneurial environment. - Ability to effectively prioritize time and talents, and to give effective presentations - Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success. Requirements: - Significant experience working with Gainsight & Salesforce. - Experience implementing new processes within customer success. - Experience in workforce development, skills-based learning, or EdTech - Bachelor's Degree in Sales, or equivalent Professional experience - 3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement - This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX offices should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. - Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. Why you’ll love working here: - We work in a blended environment that supports collaboration, flexibility, and connection across teams. - We are mission-driven, shaping the future of tech upskillling and delivering impact that matters. - We foster a culture of inclusion and belonging, where everyone can contribute and thrive. - We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose. - Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. Pay Transparency: The US base + variable range for this role is $140,000- $175,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @Pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1 #LI-Remote

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The FIU Manager/Complex Customer Risk supports the Bank’s enterprise-wide BSA/AML/OFAC Program to assist management in minimizing the Bank’s exposure to BSA/AML/OFAC risk by performing up front and ongoing due diligence of complex commercial customers utilizing a variety of resources and tools to assess customers for BSA/AML/OFAC risk and recommend appropriate risk mitigation. The FIU Manager/Complex Customer Risk must keep abreast of the current and emerging BSA/AML/OFAC regulations and financial crime trends and understand the Bank’s risk appetite to assist in managing and identifying higher risk accounts. It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives.  The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations.  Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program.  Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. ESSENTIAL FUNCTIONS - Manage the department workflow and ensure duties of staff are performed as expected; - Conduct periodic quality control reviews to ensure high risk reviews are properly documented and unusual activity referrals are generated as warranted; - Develop and propose recommendations to address BSA/AML/OFAC risks and processes requiring enhancements; - Understand trends in underlying customer data and detect risks that warrant decisioning; - Discuss and escalate unique complex customer types, structures, financial products, services, and other AML risks; - Analyze new and existing complex business relationships to determine risk and provide recommendations for approval or denial; - Assist in the creation and maintenance of case files documenting all information used in the review of certain higher risk industries; - Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and Anti-Money Laundering statutes and regulations; - Maintain proficiency in all aspects of BSA/AML compliance; attend regular BSA trainings as assigned; - Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures; - Provide recommendations on adding, retaining, or removing customers to/from the bank’s high risk customer monitoring process through collaboration with management; - Other duties and responsibilities may be assigned, according to the needs of the Bank; - Familiarity with bank operations in general. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Familiarity with various AML monitoring systems and commercial research databases; - Familiarity with complex customers such as third party payment processors and senders, private equity/venture capital, program managers, institutional investors and FinTech companies; - Strong research and problem resolution skills; - Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; - Self-motivated, dependable, adaptable, and detail-oriented with strong analytical and organizational skills; - Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; - Excellent oral and written communication skills; - Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; - Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; - Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering. Qualifications, Education, and Certification Requirements Education: Bachelor’s degree preferred Experience: - 7 years minimum of related BSA/AML experience in a management capacity - Minimum 3 years supervisor or management experience - Experience in mentoring and coaching subordinates to develop the requisite skills to achieve full potential - Experience managing multiple people and projects - Experience performing customer due diligence and enhanced due diligence at an advanced level - Experience monitoring, reviewing and analyzing account activity in order to identify unusual or suspicious activity Certifications/Specific Knowledge: - In-depth knowledge of BSA/AML regulations and regulatory expectations related to higher risk customer types - Familiarity with various AML monitoring systems and commercial research databases - Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions - CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred TRAINING REQUIREMENTS/CLASSES - New Employee Orientation - Required annual compliance training - System-specific training as necessary to perform duties - FIU/Financial crimes training as assigned by the Chief BSA Officer PHYSICAL DEMANDS - Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. - Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. - Must be able to hear and communicate with coworkers and customers throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. - Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. - Must demonstrate excellent people skills with customers and coworkers. - Must be willing to function as a team member. - Must be willing to demonstrate commitment to South State Bank’s mission and goals. These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required for attendance at meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $85,153.00 - $136,024.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 05-15-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

• As the Manager of Customer Success, you will be a hands-on leader who will scale and lead Optain’s US customer success function—owning a portfolio of accounts while managing a growing team of Customer Success Managers and CS Specialists. • This role is responsible for driving exam utilization, reducing churn, expanding revenue within existing accounts, and ensuring every Optain customer realizes measurable clinical and business value from the platform. • Reporting to the Head of US Customer Success & Implementation, the Manager will sit at the intersection of commercial execution, clinical outcomes, and operational rigor. • You will own the customer health framework, lead quarterly business reviews with health system executives, identify and close SMB upsell opportunities, and partner with US Business Development on enterprise expansion deals. • You’ll work closely with the Implementation team, Clinical Operations, and Product Management to channel customer feedback into roadmap priorities.

• Managing and enabling a portfolio of reseller and referral partners once they’ve signed • Delivering partner onboarding and ongoing enablement so partners understand the platform, value proposition, and commercial model • Acting as the primary point of contact for partners, supporting adoption, customer delivery, and renewals • Supporting partners through the full lifecycle — from onboarding through to long‑term success and retention • Building trusted, long‑term relationships with partners through regular check‑ins, training, and joint planning • Identifying opportunities for account collaboration and partner‑sourced or partner‑influenced revenue • Working cross‑functionally with Sales, Customer Success, and Marketing to continuously improve the partner experience • Gathering partner feedback to help shape and evolve the partner programme