• Oversee day-to-day program operations of Eisai patient support programs to assure quality and business rules compliance • Identify continuous improvement opportunities and escalate as appropriate • Build internal processes and documentation to assure successful program oversight • Conduct routine call monitoring and review of external vendors • Build budget requirements/proposals and track program operational costs and FTEs • Partner with field-based access and reimbursement team to resolve patient/provider issues • Work cross-functionally with applicable Eisai stakeholders to include other Market Access teams, Compliance, Legal, Training and Internal Audit

• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones • Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles • Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations • Plan and execute User Acceptance Testing (UAT) programs end‑to‑end • Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2) • Coordinate participant readiness including access provisioning, instructions, timelines, and logistics • Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops) • Manage phased rollouts using clear entry and exit criteria for each deployment ring • Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout • Maintain centralized tracking of feedback, issues, dependencies, and resolution status • Partner closely with engineering teams to align timelines, expectations, and delivery plans • Translate field and user feedback into clear, prioritized insights for engineering teams • Support cultivation and sustainment of pilot or validation communities • Coordinate readiness activities including communications, learning assets, launch preparation, and drills • Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs • Ensure readiness assets are accurate, complete, and tailored for intended audiences • Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering • Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces) • Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication

Job DetailsJob Location: Anywhere USA, VA 22314Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $135,000.00 - $165,000.00 SalaryTravel Percentage: NegligibleJob Category: Professional ServicesRobbins-Gioia is seeking a highly accomplished CON-IT Senior Program/Transition Manager to support the Department of the Air Force (DAF) in its enterprise-wide migration from legacy contract writing systems to the modernized Contract Writing System (CON-IT). This pivotal role will serve as the primary interface between Robbins-Gioia and the customer, guiding cross-functional teams and collaborating with diverse stakeholders to ensure seamless transitions, operational continuity, and mission success across all levels of the organization. In this capacity, the Senior Program/Transition Manager will lead the planning and oversight of complicated migration and transition activities, ensuring that offices, users, and large volumes of data are effectively and securely moved from outdated information systems such as ConWrite and ACPS into CON-IT. The individual will take a hands-on approach in coordinating cross-organizational efforts, synchronizing lower-level transition activities, and developing transition strategies that align with broader federal, Department of Defense (DoD), and Department of the Air Force acquisition objectives. Acting as the primary customer interface, the Senior Program/Transition Manager establishes transparent communication channels and develops strategic communications to keep executives and stakeholders informed about progress, challenges, and outcomes throughout the transition. They analyze transition processes, proactively identify areas for operational improvement, and drive the implementation of process changes that enhance system adoption. The successful candidate will also be responsible for delivering tailored training—both in-person and asynchronous—to ensure all personnel obtain the skills and understanding necessary for success in the new CON-IT landscape. Additionally, the Senior Program/Transition Manager will be responsible for: Creating and executing detailed transition plans that define resource requirements, establish key milestones, and identify project dependencies to ensure successful migration from legacy contract writing systems to CON-IT. Continuously monitor project schedules, adjusting plans as needed in response to evolving performance data and stakeholder needs, to keep transitions on track and minimize disruptions. Manage project risks proactively by anticipating potential roadblocks and developing robust mitigation strategies to address unforeseen complications or technical issues throughout the transition lifecycle. Apply both quantitative and qualitative data analysis techniques to monitor transition readiness, ensure compliance with statutory and regulatory procurement requirements, and generate actionable insights for continuous process improvement. Foster a collaborative culture by working across program teams, technical experts, and business analysts, promoting best practices and innovation in solving complexity within the organization. Address and resolve user feedback, functional issues, and data migration challenges to optimize stakeholder experience and maximize the success of CON-IT implementation. Uphold the highest standards of quality, performance, and accountability for all deliverables, ensuring contractual, technical, and quality expectations are consistently achieved or exceeded. Oversee sensitive knowledge transfer processes during contract turnover, ensuring smooth transition of intellectual capital, operational documentation, and key project details to new teams. Provide exemplary leadership, demonstrate deep subject matter expertise, and drive complex organizational change, playing an essential role in modernizing contracting operations for the Air Force and enhancing enterprise capabilities across the federal acquisition environment. Required Skills The ideal candidate will possess excellent customer service skills, advanced program management and organizational abilities, demonstrated success in guiding highly complex enterprise-wide projects, and the capacity to translate strategic objectives into actionable transition and technology roadmaps. They will also have: Demonstrated excellence in interpersonal, written, and verbal communication skills, with a proven ability to engage stakeholders at all levels and drive change management initiatives within large, complex organizations. Strong stakeholder influence and conflict resolution skills, adept at navigating organizational hierarchies to gain buy-in from C-suite executives, department heads, and diverse program teams while mediating competing priorities. Expertise in federal and Department of Defense (DoD) acquisition regulations, business process analysis, and advanced program management methodologies, including Agile and Scaled Agile Framework (SAFe). Deep understanding of software development life cycles (SDLC), with practical experience in Agile, Waterfall, and Hybrid project delivery methodologies. High-level knowledge of IT infrastructure and architecture, including cloud computing platforms (AWS, Azure, GCP), cybersecurity frameworks, and data integration strategies. Proven ability to develop strategic multi-year technology roadmaps that align business objectives with technological advancement. Advanced skills in resource forecasting and allocation, effectively balancing human capital across multiple workstreams to avoid bottlenecks and prevent burnout in dynamic environments. Experience in process improvement, creative problem-solving, and fostering a culture of innovation to address evolving program needs. Proficient in identifying, analyzing, and mitigating risk, using data-driven approaches to inform executive decision-making and proactively address potential program-level issues. Oversight of quality assurance (QA) for all deliverables, ensuring that project outputs consistently meet enterprise-grade standards and contractual requirements. Skilled in data-driven reporting and performance monitoring, leveraging tools such as Jira, ServiceNow, and Power BI to deliver transparent, actionable, real-time insights to organizational leadership. QualificationsRequired Experience Bachelor’s Degree in business management, statistics, computer science, engineering, or related field. Minimum of 5 years’ experience in public procurement, with preference for Department of Defense contracting or acquisition roles. Experience working as a staff officer or equivalent in a large organization (MAJCOM/industry-equivalent level or above). Prior exposure to contract writing systems such as CON-IT, ConWrite, ACPS, and/or SPS. Demonstrated record of superior performance managing large, complex, enterprise-level transition or business transformation initiatives. Ability to travel 5-10% for quarterly client on-site meetings. Active Secret security clearance. Bring the WOW Factor In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job. Program Management Certification or Program Management Professional (PMP) Certification Defense Acquisition University (DAU) Program Management Certification DAU Contracting Certification—formally called the DoD Contracting Professional Certification Direct hands-on experience with CON-IT Experience acting as a single point of contact in a government program environment Physical Requirements & Disclaimer Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. EOE, including disability/vets

Job Posting Title: Program CoordinatorDepartment: HousingLocation: 2400 Wellesley Dr NEPay Range: $54,018.00 - $85,363.00 Close Date: April 22, 2026 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Program Coordinator performs administrative and educational work in the planning, development, and implementation of assigned programs. Develops, organizes, administers, and evaluates program activities and services. Provides technical guidance to program staff, departments, community members, and program participants. Coordinates one or more specialized programs in compliance with federal and state laws, as well as department policies and procedures. Trains and evaluates staff and volunteers, monitors performance, ensures accurate and timely data entry, and reports deficiencies in program-related data. DUTIES AND RESPONSIBILITIES GENERAL - Plan, develop, and implement assigned programs and activities in support of departmental operations. - Develop, organize, administer, and evaluate assigned programs and functions to ensure efficiency and compliance with departmental policies. - Provide guidance, technical expertise, and support to program staff, other departments, community members, and program participants. - Coordinate one or more specialized programs, ensuring alignment with Federal and State laws as well as departmental policies and procedures. - Train, supervise, and evaluate educational services staff members, volunteers, and program participants; monitor performance and provide feedback for improvement. - Ensure timely entry, updating, and accuracy of program data; report deficiencies and coordinate corrective actions. - Assist in the development and implementation of program policies, procedures, and improvement initiatives. - Prepare reports, proposals, schedules, and other documentation related to program performance and compliance. - Facilitate communication and collaboration with internal and external stakeholders to promote program objectives and participation. - Support the planning and execution of events, meetings, or educational activities associated with assigned programs. - Maintain knowledge of applicable laws, regulations, and departmental procedures; ensure program compliance. - Handle sensitive and confidential information in accordance with privacy requirements. *The above information outlines the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. HOUSING - Collaborate with staff, landlords, social workers, and other stakeholders to resolve complaints; participate in informal hearings and legal proceedings as needed. - Plan, coordinate, and monitor operations and staff activities related to complex housing subsidy programs. - Work with management to develop and implement program goals, objectives, policies, and procedures; recommend system improvements and ensure adherence to established standards. - Evaluate program performance and recommend updates to procedures or systems; assist in developing new program elements and modifications. - Coordinate and support internal and external audits; prepare and analyze periodic reports, including voucher issuance status; assist with grant proposal preparation. - Oversee file maintenance, application completeness, and distribution of rental housing availability. - Interact with staff, landlords, social workers, and clients to address concerns, resolve problems, and share housing-related information across the community. - Conduct informal hearings and participate in legal proceedings as needed. - Maintain confidentiality of sensitive records and information in accordance with County policy. - Investigate housing condition concerns raised by property owners and recommend appropriate resolutions. - Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery. - Prepare case files for regular review and participate in quality assurance processes. *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. MINIMUM QUALIFICATIONS - Bachelor’s degree in a related field - Two (2) years of work experience as it pertains to the purpose of the positions. *Any equivalent combination of related education and/or experience may be considered for the above requirements. SUPPLEMENTAL INFORMATION GENERAL - Manage databases, tools, queries, and reports for analyzing, summarizing, and collecting data. ​ - Interact with Community Connections - Basic understanding of Microsoft Suite. SCREENING AND COMPLIANCE The offer of this Bernalillo County position requires compliance with the following: - Successful completion of a post-offer medical examination and background investigation. ​Adherence to all County safety guidelines. - Completion of required FEMA training(s) assigned to the position. - Completion of mandatory supervisor training, if applicable. - Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position. WORKING CONDITIONS - All essential duties are performed mostly indoors, with some positions performing functions in an outdoor and field setting. - Duties are performed in a temperature-controlled environment. - Duties are performed on a dry, even surface, which may be carpeted or tiled. - Worker often works alone, both with or without directions from supervisor. EQUIPMENT, TOOLS AND MATERIALS - Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine. - Materials and products handled while performing essential duties include files, forms, reports, various other paperwork, and a wide variety of basic office supplies.