Multiplier

Role Description As a Senior Customer Success Manager - APAC, you will play a vital role in building strong, outcome-based relationships with our named accounts in the APAC region. This will enable them to expand their international footprint and grow revenues from those accounts moving forward. You will be responsible for understanding their unique business needs and designing solutions to meet those needs through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. Reporting to the APAC Manager, you will work closely with your peers and cross-functional stakeholders to drive customer satisfaction, retention, and growth, while also contributing to the development of our product roadmap. Process, creativity, curiosity, and tenacity will be critical to our success in this role. - Build trusted relationships with named accounts. - Ensure customers achieve their objectives. - Drive customer satisfaction and growth. Qualifications - 4-10 years of customer-facing experience in B2B SaaS or HR. - 2-3 years in a Customer Success/Account Management role. - 2 of the last 3 years overachieving goals and targets. - A people-first and growth mindset. - Ability to thrive in a fast-growth business environment. - Ability to work independently and problem-solve proactively. - Comprehension of value-based sales. - Discipline in Account Planning, Forecasting, and Quota Attainment. - Experience in building and nurturing customer relationships. - Excellent communication and writing skills. - Organized, detail-oriented, and able to perform well under pressure. - Positive attitude, self-motivated, and resilient. - Previous experience in customer success/service or HR SaaS. Responsibilities - Build trusted relationships with named accounts through consultative solutioning. - Partner closely with internal teams to deliver the best customer experience. - Identify growth opportunities within your portfolio and develop strategies. - Be the voice of customers to the Product team, synthesizing feedback. - Drive customer satisfaction and growth while contributing to the product roadmap. - Stay organized and prioritize effectively under pressure. - Adapt easily to change in a high-growth start-up environment.

• Manage work streams and information hygiene for the Collective’s funded conservation projects to ensure clear assignments and timely task completion • Plan and coordinate in-person retreats, including finding venues, securing food and beverage service, insurance, coordinating attendee travel logistics, tracking essential agenda items and coordinating with facilitators on design, and leading logistical and operational planning that enables effective convening and collaborative decision-making • Facilitate contracting and grant-making between Multiplier and the Collective’s participating organizations and other entities • Build and maintain respectful and productive relationships with participating organizations • Ensure strategic follow-through and coordination across key initiatives, and coordinating with the project facilitator on agenda items for all group meetings • Assist director with strategic and organizational planning, and fundraising

Role Description We are looking for a Manager, Partner Marketing to serve as the bridge between our Strategic Partnership team and our global marketing engine. While our Partnership Directors focus on signing new alliances, you will be responsible for making those alliances famous and profitable. You will own the "Go-to-Market" strategy for our partners, designing co-marketing campaigns, running high-impact events, and creating the enablement tools that help partners—and our own sellers—convert leads into customers. Key Responsibilities - Co-Marketing & Strategy - Strategic Support: Act as the dedicated marketing lead for the Strategic Partnership team, aligning marketing initiatives with overall partnership revenue goals. - Joint GTM Plans: Develop and execute integrated co-marketing plans with key partners (VC firms, PE firms, HR Tech platforms, and Neo-banks) to drive brand awareness and lead generation. - Campaign Management: Lead the execution of webinars, whitepapers, and digital campaigns that highlight the combined value proposition of Multiplier and our partners. - Event Execution & Pipeline Generation - Partner Events: Plan and host exclusive physical and virtual events, from intimate executive roundtables to large-scale partner summits. - Pipeline Growth: Take accountability for the "Partner-Sourced Pipeline" metric, ensuring that every marketing activity has a clear path to SQL (Sales Qualified Lead) conversion. - Budget Ownership: Manage the partner marketing budget, ensuring high ROI on co-sponsored events and sponsorships. - Seller Activation & Enablement - Internal Advocacy: Run "Seller Activation" programs to educate Multiplier's internal sales team on how to leverage our partners to close deals faster. - Collateral Creation: Collaborate with the Design and Content teams to build co-branded "Sales Plays," pitch decks, and one-pagers that empower partners to sell Multiplier effectively. - Success Stories: Identify and produce joint case studies and testimonials that showcase successful customer outcomes through our partner ecosystem. - Optimization & Reporting - Performance Tracking: Monitor the performance of all co-marketing activities, providing monthly reports on lead volume, conversion rates, and partner engagement. - Feedback Loops: Regularly sync with the Sales and Product teams to ensure our partner messaging stays ahead of market trends and competitor moves. Qualifications - 4+ years of experience in Partner Marketing, Field Marketing, or Demand Generation within the B2B SaaS space. - Proven track record of running successful co-marketing campaigns that resulted in measurable pipeline growth. - Experience using CRM tools (HubSpot/Salesforce) and marketing automation platforms to track lead attribution. - Excellent project management skills—you can juggle multiple partner launches simultaneously without breaking a sweat. - Exceptional communication and presentation skills. Requirements - This role is fully remote. - At Multiplier, we don't just talk about the future of work—we live it.

• support WaterNow’s on-the-ground technical assistance initiatives working with utilities, municipalities, community partners, consultants, and other stakeholders across Colorado and nationally. • conduct policy data-intensive research, navigating state and federal financing opportunities, stakeholder engagement, communications and outreach, and project management to advance innovative, affordable, and climate-resilient water solutions in the urban space. • manage project deliverables and implementation materials. • focus primarily on community-scale initiatives related to water conservation and efficiency, commercial, industrial, and institutional (CII) water benchmarking and demand management, green infrastructure, integrated water and land use planning, lead service line replacement, sustainable funding and financing navigation, watershed resilience, and other sustainable water management strategies. • implement WaterNow’s funding and financing technical assistance initiatives, including programs supporting communities navigating State Revolving Fund (SRF) loans, WaterSMART grants, and other state and federal funding opportunities. • conduct research, stakeholder interviews, and data collection and analysis to support project development and implementation. • prepare written memos, implementation roadmaps, presentations, case studies, reports, funding guidance materials, and other implementation-focused deliverables. • facilitate meetings, workshops, webinars, and stakeholder engagement activities. • assist communities in identifying, navigating, and applying for relevant state and federal funding and financing opportunities. • conduct outreach and engagement activities with communities, utilities, and partners to increase awareness of funding and technical assistance opportunities. • build and maintain constructive working relationships with utilities, municipalities, consultants, nonprofit partners, and other stakeholders. • represent WaterNow at conferences, meetings, webinars, and other professional events.

• Coordinate and support activities across Sea Pact's three strategic priority areas: Wild Sector Sustainability, Social Responsibility, and North American Aquaculture. • Support working group coordination, including scheduling, agenda development, and follow-up. • Contribute to tracking progress toward strategic plan goals and help maintain internal dashboards or reporting tools. • Assist in developing member-facing resources such as toolkits, templates, best practice guides, and educational materials. • Lead data collection efforts including member surveys and aggregated sourcing data initiatives. • Liaise with Sea Pact's sustainability advisors (typically conservation and seafood non-profits) to coordinate deliverables and information-sharing. • Serve as a point of contact for member inquiries related to strategic plan activities. • Help prepare materials for member meetings, working sessions, and webinars. • Support onboarding of new member companies. • Assist in coordinating Sea Pact's presence at industry events and conferences. • Develop and execute communications strategies that expand Sea Pact's profile and visibility among key audiences including member companies, funders, NGO partners, and the broader seafood industry. • Represent Sea Pact positively at industry events, conferences, and other meetings. • Draft and edit newsletter articles, blog posts, social media content, and other external communications. • Maintain and update Sea Pact's website content. • Identify and pursue opportunities to amplify Sea Pact's work through industry publications, conference speaking opportunities, award nominations, and partnership channels. • Support the development of reports, presentations, and other materials that communicate Sea Pact's impact to members, funders, and the broader industry. • Monitor relevant industry news and sustainability developments to identify timely communications opportunities.

Role Description Multiplier is building a world-class Customer Success organization to support global companies as they hire, pay, and manage teams across borders. As CS Enablement Specialist/Manager, you will sit at the center of how our CS teams learn, operate, and scale. This is a builder role. The CS Enablement function is in its early stages and you will be a core part of building it out writing processes, developing programs, and turning direction into structure. The subject matter is genuinely complex: global employment law, multi-jurisdiction payroll compliance, EOR regulations, and commercial frameworks that evolve constantly. You will be expected to take that complexity and make it simple, fast. If you are energized by complexity, comfortable helping to build the playbook as you go, and motivated by work that directly shapes how a global team performs this role is for you. What You'll Do - Build talk tracks, playbooks, SOPs, and coaching frameworks for key CS moments EBRs, renewals, escalation handling, pricing conversations, and churn risk. - Translate complex, fast-moving topics compliance changes, product releases, commercial policy updates into clear, actionable content the team can use immediately. - Run training sessions, workshops, and live enablement moments in partnership with CS leadership. - Act as the connective tissue between CS, Product, Product Marketing, Legal, and BizOps capturing what is changing and turning it into something the team can act on. - Partner with Product and PMM ahead of every launch so CS teams are ready before customers start asking questions. - Document processes and make them repeatable escalation paths, intake workflows, QBR frameworks, project milestone templates. - Build and maintain a single source of truth for the CS team: playbooks, reference guides, and resource libraries that are actually used. - Track enablement outcomes tied to team performance time-to-competency, renewal rates, escalation frequency and use the data to improve continuously. Qualifications - Meaningful experience in CS enablement, sales enablement, training, or L&D in a B2B SaaS environment. - Meaningful experience in the HR tech space employer of record, global payroll, workforce management, or adjacent domains with a strong ability to learn fast and turn complex topics into clear resources. - The ability to take complex, ambiguous subject matter and turn it into something simple and usable. - Strong communication skills across a wide range of stakeholders from Product Managers to BizOps to CS leadership. - Sharp project management instincts: you track details, meet deadlines, and keep stakeholders aligned. - Comfort helping to build the playbook, not just execute it. Who You Are - A fast learner who can master a complex topic and turn it into crisp, usable output quickly. - A pragmatic communicator: you write clearly, edit ruthlessly, and always ask whether your audience will actually use what you built. - Comfortable with ambiguity and resourceful enough to close gaps fast. - Someone who leaves things more structured and more scalable than they found them.

Role Description As a Principal Researcher / Research Manager, you operate in three modes: - Stand up the research operating model for Multiplier: - Co-create with the Snr Director how research runs as a function. - Set the strategy and standards the discipline operates by. - Set and execute research strategy at the pillar level: - Own the research agenda for one pillar and lead the highest-stakes studies. - Partner directly with the pillar's product, design, and engineering leaders. - Support research across EPD through your team: - Build and grow a team of researchers embedded across other pillars. - Act as their coach, soundboard, and collaborator. Qualifications - 8-12+ years of UX research experience, including leading research in complex product environments. - Proven ability to define multi-quarter research strategy and influence senior product decisions. - Deep craft across generative, evaluative, and mixed-methods research. - Experienced in managing and growing a team of researchers. - Strong systems thinker who connects insight across surfaces and squads. - Confident influencing senior product, design, and engineering leaders. - Motivated to build durable research capability inside a scaling organization. - Experience designing how a research function runs at scale. Requirements - Define how research operates end-to-end across EPD. - Set tooling and procurement strategy. - Establish research compliance standards. - Define a research strategy aligned to the pillar's 1-2 year product ambition. - Identify highest-risk assumptions and sequence research investment accordingly. - Lead the most strategic, ambiguous, or high-stakes research in your pillar. - Manage a small but growing team of researchers embedded across other pillars. - Own hiring, performance, and staffing for researchers across EPD. - Define what "good research" means at Multiplier. Benefits - Flexible work location. - Opportunity to shape research direction across the organization. - Collaborative work environment with cross-functional teams. Company Description Multiplier is building the world's leading Global Human Platform, enabling companies to hire, onboard, manage, and pay talent across 150+ countries. - Our platform simplifies complex international employment infrastructure. - Research becomes a defining lever for understanding customers and investment decisions.

Role Description As a Manager of Customer Success for EMEA at Multiplier, you will lead a team dedicated to ensuring customer satisfaction and success. You will play a critical role in shaping customer experiences and driving customer value through strategic relationship management and proactive engagement. This position is pivotal in supporting our growth and retention strategies across the EMEA region. You will work closely with cross-functional teams to address customer needs, provide solutions, and develop strategies to enhance overall customer satisfaction and loyalty. Qualifications - Strong leadership skills to manage and inspire a team of customer success professionals - Excellent communication and interpersonal skills for building strong customer relationships - Strategic thinking to develop and implement customer success initiatives that align with business goals - Proficiency in CRM software to manage customer interactions and data efficiently - Analytical skills to assess customer data and drive insights for continuous improvement - Experience in customer success or account management within the EMEA region - Bachelor's degree in Business, Marketing, or a related field - Ability to work collaboratively with cross-functional teams to drive customer success Requirements - Lead and develop a team of customer success managers to deliver exceptional service and support - Develop and implement strategies to enhance customer satisfaction and retention across the EMEA region - Collaborate with sales, marketing, and product teams to ensure customer needs are met and exceeded - Monitor customer health metrics and develop intervention strategies to address any concerns proactively - Foster strong relationships with key customers to understand their needs and drive mutual success - Ensure the team is equipped with the necessary tools and resources to effectively manage customer accounts - Provide regular reports and insights to senior leadership on customer success metrics and progress - Identify opportunities for upselling and cross-selling to maximize customer value

Role Description At Multiplier, we are seeking a highly skilled Senior Payroll Specialist to lead payroll processing for Canada. This is a critical role that requires expertise in Canadian Payroll, with a strong focus on delivering timely and accurate payroll services. - The ideal candidate will have a proven track record of working in remote environments. - Exceptional communication skills and a self-starting attitude are essential. - Experience in Employee of Record (EOR) or in-house payroll environments is highly desirable. - The Senior Payroll Specialist will manage payroll processes across Canada, ensuring compliance with local regulations and laws. Qualifications - Expertise in Canada, including knowledge of local labor laws and regulations. - Proficient in business-level English, with the ability to communicate effectively with stakeholders. - Experience working in a remote environment, with strong self-starter skills and accountability. - Strong communication and interpersonal skills, with the ability to build relationships with cross-functional teams. - Experience in Employee of Record (EOR) or in-house payroll environments, with a strong understanding of payroll processes. - Proficiency in French, with the ability to communicate effectively with local agencies is helpful. - Leadership skills, with the ability to manage payroll processing for multiple cycles and ensure compliance with local regulations. - Strong analytical and problem-solving skills, with the ability to identify and resolve payroll-related issues. Requirements - Payroll processing for Canada, ensuring timely and accurate delivery of payroll services. - Provide technical expertise and support to local teams, including payroll processing, compliance, and employee onboarding. - Manage payroll processes across Canada, ensuring compliance with local regulations and laws. - Collaborate with cross-functional teams, including HR, Finance, and Operations, to ensure alignment and effective communication. - Develop and maintain strong relationships with local stakeholders, including government agencies, vendors, and employees. - Analyze and resolve payroll-related issues, providing guidance and support to teams as needed. - Stay up-to-date with local labor laws and regulations, ensuring compliance and providing guidance to relevant teams. - Provide regular reports and insights to leadership, highlighting payroll-related trends, issues, and opportunities for improvement.

• Support CRSI’s day-to-day work with the Executive Director • Policy research, data analysis, programming, product development, long-form writing, public speaking, and strategy support • Contribute to multi-disciplinary research projects including literature review and data analysis • Develop and maintain C-QuIP, CRSI’s public database of CDR information • Respond to time-sensitive inquiries from teammates and project partners • Translate CRSI’s work into written materials and data visualizations • Represent CRSI at industry conferences • Other reasonable, consistent duties