Role Description We are looking for a Salesforce Administrator with 3+ years of professional experience to join our high-performing and highly visible Salesforce Team. Our skilled Salesforce department offers a unique environment to grow, diversify their expertise, and work on impactful, large-scale solutions across industries. Instead of being limited to a single org, Admins gain exposure to varied business challenges, advanced implementations, and best practices, accelerating both their technical and consulting skills. Surrounded by experienced architects, developers, and consultants, they benefit from continuous learning, mentorship, and collaboration. Qualifications - 3+ years of commercial experience - Understanding of Sales and Service Cloud functionality - Objects, fields, page layouts, record types, validation rules creation and management - Experience configuring automation using Flows - User and Permission management experience - Knowledge of data management tools - Upper-Intermediate or higher level of spoken and written English (B2+) Requirements - Integrations with signing tools, CPQ or Revenue Cloud (will be a plus) Responsibilities - Manage day-to-day configuration of the Salesforce org, ensuring system stability and data accuracy - Create and maintain custom objects, fields, page layouts, record types, and automation tools - Provide ongoing support to end-users: troubleshooting issues, answering questions, and resolving system errors - Conduct user training and develop documentation for new processes - Manage user onboarding/offboarding and ensure correct permission assignments Work Schedule Full-time working day, the full remote is available. Interview Stages - Call with the recruiter - Interview with SF Administrator and recruiter - Call with Delivery Director Benefits - Work fully remotely - English Lessons & Speaking Club - Internal courses, workshops, subscriptions - Paid public holidays - Strong SalesForce community Recruiter Anastasiia Vaskiv

Senior Salesforce Administrator & QA Specialist Location: Canada | Remote Department: Administration Reports To: Mike Matta, CEO Type: Permanent | Full-Time About Solink At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! The Role This is a high-impact, hands-on role for a seasoned Salesforce professional who thrives at the intersection of system administration and quality assurance. You will manage the daily operations of Salesforce while also driving QA processes that ensure all changes, integrations, and releases meet the highest standards. This role requires a proactive problem-solver who can balance immediate tactical needs with longer-term system reliability. You'll collaborate with stakeholders across Marketing, Sales, Customer Success, Deployment, Support and Finance, acting as a trusted advisor and ensuring Salesforce continues to scale with the business. What You’ll Do - Salesforce Administration & Ownership - Act as the primary owner of Salesforce, including configuration, customization, security, and ongoing optimization. - Manage user roles, permissions, profiles, flows, validation rules, and declarative automation. - Partner with Marketing, Sales, Customer Success, Deployment, Support and Finance to translate business needs into scalable Salesforce solutions. - Own data hygiene, governance, and reporting accuracy across the platform. - Leverage Salesforce AI tools (e.g., Einstein AI, Agentforce) to automate administrative workflows and improve operational efficiency. Quality Assurance & Release Management - Lead QA efforts for all Salesforce changes, including new features, enhancements, integrations, and bug fixes. - Design and execute test plans, regression testing, and UAT processes to ensure high‑quality releases. - Identify risks early and proactively address issues before they reach production. - Serve as the final quality gate before deployments, ensuring changes meet functional and performance standards. Continuous Improvement & Enablement - Identify opportunities to simplify workflows, reduce technical debt, and improve system usability. - Document processes, test cases, and system changes to support long‑term scalability. - Enable internal teams through clear documentation, training materials, and release notes. - Stay current on Salesforce best practices, new features, and QA methodologies. Cross‑Functional Partnership - Act as a trusted partner to revenue and operations leaders, balancing speed with quality. - Collaborate closely with developers, external partners, and system owners on integrations and complex initiatives. - Support incident resolution and root‑cause analysis for Salesforce‑related issues. What You Bring Must-Have: - 5+ years of hands-on Salesforce administration experience in a complex, fast‑growing environment. - Strong experience owning QA processes for Salesforce or similar enterprise systems. - Salesforce Administrator Certification Salesforce Advanced Administrator Certification - Deep understanding of Salesforce declarative tools (Flows, validation rules, permissions, reports, dashboards). - Experience with release management, sandbox strategies, and change control. - Ability to think both strategically and tactically—balancing long‑term scalability with immediate business needs. - Excellent communication skills and comfort working with technical and non‑technical stakeholders. Nice-to-Have: - Salesforce Platform App Builder Certification - Experience with automated testing tools, integrations, or Apex‑supported environments. - Background in Revenue Operations or supporting Sales and Customer Success teams. - Experience with AI-powered features in Salesforce or similar platforms, with a focus on workflow automation and productivity gains. Security Requirements - Candidates must undergo a criminal records check upon hire; - Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; - Be willing to comply with Solink’s own security policies and standards. Our Values We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. Why Solink? We’re not just building tech - we’re building a place where great people do great work. - Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. - Meaningful equity: Every full-time, permanent employee has a stake in our growth. - Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account. - Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. - Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. - Candid culture: Clear expectations, honest feedback, and no politics. - Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. What to Expect from the Hiring Process We respect your time and value transparency. Here’s a general idea of what to expect: - Intro call with our Talent Team - Interview with the Hiring Manager - Role-relevant task or case (if applicable) - Final interviews with cross-functional team members - Reference Checks - Offer & onboarding 🎉 Please note: this is subject to change at any point in the recruitment process based on the needs of the business. How to Apply Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward. NOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position. Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.

• Serve as the primary system administrator for Salesforce with 500+ users • Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks • Complete regular internal system audits and prepare for upgrades • Manage integrations with our Salesforce instance; including Outreach, Zendesk, Docusign, and other tools • Coordinate the evaluation, scope, and completion of new development requests • Work with the Revenue Operations team to support administrative, development, and change management activities • Develop and implement a platform governance strategy and related tactics • Assist in training of new users, and grow the Salesforce skill set across the organization

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities. • Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions. • Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact. • Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities. • Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders. • Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams. • Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence. • Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.