• Provide strategic and day-to-day leadership to multiple PCS locations, ensuring consistent implementation of best-in-class care delivery models. • Drive operational efficiency and effectiveness through the implementation of standardized workflows, KPIs, and continuous improvement initiatives. • Collaborate with clinical leadership to maintain high-quality, client-centered care and compliance with state/federal regulations and payer requirements. • Develop and manage divisional budgets, forecasts, and P&L statements. • Identify opportunities to improve margin and revenue through service line expansion, geographic growth, payer diversification, and cost optimization. • Monitor billing and reimbursement processes to ensure accuracy and timeliness. • Hire, train, mentor, and evaluate local branch leadership and operational staff. • Foster a culture of accountability, employee engagement, and mission-alignment. • Implement succession planning and leadership development across the division. • Champion initiatives that improve client satisfaction, caregiver retention, and service reliability. • Oversee resolution of escalated client or caregiver issues, ensuring a compassionate and timely response. • Ensure compliance with state-specific PCS regulations, licensing requirements, and internal quality standards. • Lead readiness for audits, inspections, and accreditation surveys. • Partner with Business Development teams to identify and capitalize on market expansion opportunities. • Support the launch of new programs or service lines (e.g., specialized populations, private pay). • Build and maintain strategic relationships with referral partners, payers, and community stakeholders.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Opportunity: Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework. Responsibilities: - Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements - Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision - Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations - Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process - Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems - Proactively lead or support global projects and initiatives for quality uplift Qualifications: - Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling) - Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management - At least 1-2 years of experience in process optimization - Previous Quality Control or Quality Assurance experience is highly desirable - Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment - Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions - Excellent verbal and written communication skills in both Mandarin and English Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. • Monitor platform health, configuration compliance, and resource performance across Azure environments. • Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. • Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. • Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. • Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. • Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. • Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. • Monitor AVD service health, user session performance, host availability, and capacity utilization. • Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. • Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. • Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. • Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation. • Respond to incidents, service requests, and operational alerts within defined service levels. • Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services. • Execute approved changes in accordance with change management procedures and maintenance windows. • Identify recurring issues and contribute to problem management and continuous service improvement efforts. • Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues. • Provide after-action documentation and operational reporting as needed.

• Provide Tier 2/Tier 3 operational support for Power BI and Power Platform solutions, including incident response, service requests, troubleshooting, and issue resolution. • Monitor the health, availability, and performance of Power BI reports, dashboards, datasets, dataflows, Power Apps, and Power Automate flows. • Investigate and resolve issues related to refresh failures, gateway connectivity, permissions, data source access, broken visualizations, application errors, and workflow failures. • Support production deployments and post-deployment validation for new or updated Power BI and Power Platform solutions. • Coordinate issue escalation with architects, engineers, Microsoft support, or other technical teams when needed. • Administer and support Power BI workspaces, apps, datasets, gateways, capacities, and access controls. • Support Power Platform environments, connectors, solutions, data loss prevention (DLP) policies, and environment-level settings in accordance with governance requirements. • Assist with user access provisioning, license validation, role assignments, and permission troubleshooting. • Maintain and support on-premises data gateways and connectivity between cloud services and enterprise data sources. • Perform routine maintenance activities including solution validation, credential updates, connector reviews, gateway checks, refresh schedule verification, and cleanup of stale or unused assets. • Validate backup, recovery, version control, and change-management procedures for supported solutions. • Support patching, platform updates, regression testing, and release readiness activities related to Power BI and Power Platform workloads. • Track recurring issues and recommend corrective actions to improve service stability and operational efficiency. • Enforce established governance standards for reporting, app development, workflow automation, sharing, and environment usage. • Support implementation and monitoring of security controls including workspace access, app sharing, data classification, connector restrictions, and DLP policy compliance. • Assist with audit readiness activities by maintaining operational records, access reviews, support logs, and system documentation. • Identify and escalate risks related to data exposure, unmanaged automation, unsupported connectors, or noncompliant solution configurations. • Respond to tickets, service requests, and operational inquiries in accordance with defined SLAs. • Provide end-user support and guidance for supported Power BI reports, dashboards, apps, and automations. • Document incidents, root causes, workarounds, known errors, and resolution steps in knowledge bases or operational runbooks. • Collaborate with service desk, platform owners, and business teams to prioritize and resolve production issues.