Role Description We are hiring an Intake Coordinator to guide families from first contact through the start of care. You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity. What You’ll Do - Own the intake journey - Guide families from initial inquiry through confirmed start of care - Proactively follow up via phone, text, and email to keep momentum - Ensure all required information and documents are completed on time - Navigate insurance and access to care - Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps) - Coordinate benefit verification and communicate next steps clearly - Partner with billing and insurance ops to resolve issues quickly - Be the trusted point of contact for families - Explain patient responsibility, coverage, and expected costs in a clear, empathetic way - Set expectations around timelines, requirements, and what “ready for care” looks like - Build trust while maintaining urgency and accountability - Coordinate across internal teams - Work closely with billing, operations, and partnerships to move cases forward - Surface blockers early and drive resolution - Ensure clean handoffs once families are ready to start care - Ensure quality and fit - Assess whether families are a strong fit for Alpaca’s model and providers - Flag concerns and ensure alignment before starting services - Maintain a high bar for readiness and experience - Drive operational excellence - Maintain accurate records and tracking across systems - Identify patterns, bottlenecks, and opportunities to improve intake workflows - Take on additional responsibilities as needed to improve speed and quality of care access Who You Are - You are deeply empathetic but know how to push when needed - You communicate clearly and confidently, especially around complex or sensitive topics - You are highly organized and follow through relentlessly - You are comfortable navigating ambiguity and solving problems in real time - You take ownership—you don’t wait for someone else to fix things Why Join - Direct exposure to company-building at an early stage. - Real ownership of critical initiatives from day one. - The opportunity to materially impact families and clinicians. - A fast learning curve that few roles can match.

Role Description The Regional Director of Fleet Operations is responsible for the strategic leadership, operational performance, and financial optimization of the company’s fleet of vehicles and equipment supporting utility construction operations. This role oversees fleet acquisition, maintenance, compliance, lifecycle management, and vendor strategy to ensure safe, reliable, and cost-effective asset availability across all operating regions. The Director partners closely with Construction Operations, Supply Chain, Finance, ESG, Safety, and IT to align fleet strategy with project demands, capital plans, and long-term business objectives. What You'll Do - Fleet Strategy & Leadership - Develop and execute a comprehensive fleet strategy supporting transmission, distribution, gas, telecom, and related utility construction work. - Lead and mentor regional fleet managers, maintenance teams, and fleet support staff across multiple locations. - Establish fleet standards for vehicles, heavy equipment, tooling, upfitting, and specifications. - Drive continuous improvement initiatives focused on uptime, utilization, cost efficiency, and safety. - Asset Lifecycle & Capital Planning - Own fleet lifecycle management from specification and acquisition through disposal. - Create and manage annual and long-range CapEx and replacement plans aligned with business growth and project forecasts. - Evaluate lease vs. buy decisions, asset redeployment, and utilization optimization. - Partner with Finance on depreciation strategy, residual value management, and ROI analysis. - Maintenance & Reliability - Ensure effective preventive and corrective maintenance programs to maximize fleet availability and reliability. - Standardize maintenance practices, PM intervals, and inspection processes across all regions. - Oversee in-house and third-party maintenance programs, ensuring quality, cost control, and compliance. - Implement telematics and data-driven insights to reduce downtime and improve asset performance. - Safety, Compliance & Risk Management - Ensure compliance with all DOT, FMCSA, OSHA, EPA, CARB, and applicable state and local regulations. - Oversee fleet safety programs including driver qualification, training, inspections, and accident management. - Partner with Safety and Risk Management on incident investigations, claims reduction, and corrective actions. - Ensure equipment certification, aerial device compliance, and jobsite readiness. - Vendor & Supply Chain Management - Lead OEM, dealer, upfitter, fuel, tire, and maintenance supplier relationships. - Negotiate pricing, service levels, warranties, and national agreements. - Collaborate with Supply Chain on sourcing strategies, lead time mitigation, and inventory controls. - Evaluate and onboard new technologies and vendors that improve fleet performance. - Technology, Data & ESG - Leverage telematics, maintenance systems, and ERP tools to drive visibility and performance measurement. - Establish KPIs and dashboards (uptime, utilization, cost per mile/hour, dormancy, emissions, safety). - Partner with ESG and Sustainability teams on emissions tracking, fuel strategy, and alternative energy pilots. - Support electrification and low emission initiatives where operationally feasible. Qualifications - Bachelor’s degree in Business, Engineering, Supply Chain, Transportation, or related field (or equivalent experience). - 10+ years of fleet or equipment management experience, including leadership at a regional or national level. - Extensive experience with heavy equipment and vocational fleets (bucket trucks, digger derricks, cranes, line trucks, service bodies, trailers). - Strong knowledge of DOT/FMCSA regulations and fleet compliance requirements. - Proven experience managing large CapEx budgets and multi-state operations. - Advanced vendor negotiation and contract management skills. Experience in utility or infrastructure construction environments preferred. - Familiarity with telematics platforms, maintenance systems, and Power BI or similar analytics tools preferred. - Experience supporting ESG initiatives, fuel transition strategies, or electrification pilots preferred. Benefits - Benefit Package including Medical, Dental and Vision Coverage - 401K w/ Company Match - Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability - Vacation/Sick Time and Paid Holidays - Potential Bonus Opportunities - Career Development Opportunities - Employee Discounts - Weekly Payroll Work Environment - This is a remote opportunity for those residing in the North Midwest - Work is performed in a typical indoor office environment - Flexibility to work different schedules and stay late with little or no notice - Must be able to read documents, use a computer, communicate verbally and in writing - Mobility required within an office, warehouse and construction site environments - Ability to occasionally lift up to 20 pounds Legal Stuff - Pass pre-employment, random, post-accident, and reasonable suspicion drug screens - Provide valid US work authorization documents for E-Verify - Satisfactory results of pre-employment background check results

Role Description As an Associate Director, Finance & Operations Reporting, you’ll play a key role in developing enterprise-wide reporting that provides visibility to E Source’s financial and operational reporting. You’ll work closely with the FP&A, Accounting, Commercial, and Business Unit teams to define key performance metrics (KPI’s), leading indicators of performance, and improved weekly and monthly reporting, helping ensure our work is not only smart, but clear, relevant, and actionable. This role is ideal for someone who enjoys working at the intersection of business, finance, data, and reporting brings strong judgment to complex problems, and wants to contribute to work that shapes real-world decisions in the energy industry. - Lead or contribute to weekly and monthly financial and operational reporting, quarterly forecasting, and annual budgeting processes - Translate complex ideas into clear, compelling outputs for the Business Unit leaders, Executive Committee, and Board of Directors - Collaborate with cross-functional teams across FP&A, Accounting, Commercial, and Business Units - Apply research, analysis, or insight to improve business performance and profitability - Shape and refine reports, tracking procedures, and communication of results - Contribute to a culture of clarity, curiosity, and continuous improvement Qualifications - 10+ years of experience in financial planning & analysis - Bachelor’s degree in Business Administration, Finance, Accounting, or equivalent field of study - MBA is preferred but not required - Expert skills in MS Excel, Powerpoint - Strong interest in learning and applying AI tools to reporting Requirements - Are comfortable navigating ambiguity and asking smart questions - Can synthesize complex information into easy to understand reports and presentations that concisely tell a story and highlight key takeaways for executives - Work well with people of different backgrounds across the U.S. and Canada, in a remote-first environment - Are highly productive, have a bias for action, and push to get things done efficiently - Care about quality, clarity, and real-world impact Benefits - Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; medical and dependent-care flexible spending plans, and paid parental leave. - A flexible time off (FTO) policy that provides paid time away from work, approved by your manager, while ensuring business needs, workload commitments, and appropriate coverage are maintained. - A 401(k) plan with a 3% employer match. - The budgeted salary for this position is $150,000 USD + $20,000 annual bonus. Actual pay will be adjusted based on experience. - This role will be remote-based.

Role Description Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. Hourly Rate: $15/hour What you will be doing: - Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. - Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. - Enters required data into client provided systems and databases. - Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. - Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. Qualifications - Strongly preferred at least 6 months of call center experience within the last 2 years. - High School Diploma or Equivalent. Requirements - Ability and flexibility to work hours as assigned, we are a 24/7 Call Center. - This is a position that requires all work shift availability, including days, nights and weekends. - This position requires you to be on camera during training and other times as deemed necessary by your supervisor. - Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training. - No wireless internet providers or routers can be used. - All equipment will be provided. Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. - Has little or no role in the decision-making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. - Works under close supervision. Benefits - Opportunities to make an impact in fintech. - Personal and professional learning. - Inclusive, diverse work environment. - Resources to give back to your community. - Competitive salary and benefits.