• Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs. • Monitor platform health, configuration compliance, and resource performance across Azure environments. • Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks. • Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation. • Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails. • Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues. • Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services. • Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations. • Monitor AVD service health, user session performance, host availability, and capacity utilization. • Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns. • Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery. • Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards. • Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation. • Respond to incidents, service requests, and operational alerts within defined service levels. • Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services. • Execute approved changes in accordance with change management procedures and maintenance windows. • Identify recurring issues and contribute to problem management and continuous service improvement efforts. • Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues. • Provide after-action documentation and operational reporting as needed.

• Provide Tier 2/Tier 3 operational support for Power BI and Power Platform solutions, including incident response, service requests, troubleshooting, and issue resolution. • Monitor the health, availability, and performance of Power BI reports, dashboards, datasets, dataflows, Power Apps, and Power Automate flows. • Investigate and resolve issues related to refresh failures, gateway connectivity, permissions, data source access, broken visualizations, application errors, and workflow failures. • Support production deployments and post-deployment validation for new or updated Power BI and Power Platform solutions. • Coordinate issue escalation with architects, engineers, Microsoft support, or other technical teams when needed. • Administer and support Power BI workspaces, apps, datasets, gateways, capacities, and access controls. • Support Power Platform environments, connectors, solutions, data loss prevention (DLP) policies, and environment-level settings in accordance with governance requirements. • Assist with user access provisioning, license validation, role assignments, and permission troubleshooting. • Maintain and support on-premises data gateways and connectivity between cloud services and enterprise data sources. • Perform routine maintenance activities including solution validation, credential updates, connector reviews, gateway checks, refresh schedule verification, and cleanup of stale or unused assets. • Validate backup, recovery, version control, and change-management procedures for supported solutions. • Support patching, platform updates, regression testing, and release readiness activities related to Power BI and Power Platform workloads. • Track recurring issues and recommend corrective actions to improve service stability and operational efficiency. • Enforce established governance standards for reporting, app development, workflow automation, sharing, and environment usage. • Support implementation and monitoring of security controls including workspace access, app sharing, data classification, connector restrictions, and DLP policy compliance. • Assist with audit readiness activities by maintaining operational records, access reviews, support logs, and system documentation. • Identify and escalate risks related to data exposure, unmanaged automation, unsupported connectors, or noncompliant solution configurations. • Respond to tickets, service requests, and operational inquiries in accordance with defined SLAs. • Provide end-user support and guidance for supported Power BI reports, dashboards, apps, and automations. • Document incidents, root causes, workarounds, known errors, and resolution steps in knowledge bases or operational runbooks. • Collaborate with service desk, platform owners, and business teams to prioritize and resolve production issues.

Role Description We are hiring an Intake Coordinator to guide families from first contact through the start of care. You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity. What You’ll Do - Own the intake journey - Guide families from initial inquiry through confirmed start of care - Proactively follow up via phone, text, and email to keep momentum - Ensure all required information and documents are completed on time - Navigate insurance and access to care - Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps) - Coordinate benefit verification and communicate next steps clearly - Partner with billing and insurance ops to resolve issues quickly - Be the trusted point of contact for families - Explain patient responsibility, coverage, and expected costs in a clear, empathetic way - Set expectations around timelines, requirements, and what “ready for care” looks like - Build trust while maintaining urgency and accountability - Coordinate across internal teams - Work closely with billing, operations, and partnerships to move cases forward - Surface blockers early and drive resolution - Ensure clean handoffs once families are ready to start care - Ensure quality and fit - Assess whether families are a strong fit for Alpaca’s model and providers - Flag concerns and ensure alignment before starting services - Maintain a high bar for readiness and experience - Drive operational excellence - Maintain accurate records and tracking across systems - Identify patterns, bottlenecks, and opportunities to improve intake workflows - Take on additional responsibilities as needed to improve speed and quality of care access Who You Are - You are deeply empathetic but know how to push when needed - You communicate clearly and confidently, especially around complex or sensitive topics - You are highly organized and follow through relentlessly - You are comfortable navigating ambiguity and solving problems in real time - You take ownership—you don’t wait for someone else to fix things Why Join - Direct exposure to company-building at an early stage. - Real ownership of critical initiatives from day one. - The opportunity to materially impact families and clinicians. - A fast learning curve that few roles can match.

Role Description The Regional Director of Fleet Operations is responsible for the strategic leadership, operational performance, and financial optimization of the company’s fleet of vehicles and equipment supporting utility construction operations. This role oversees fleet acquisition, maintenance, compliance, lifecycle management, and vendor strategy to ensure safe, reliable, and cost-effective asset availability across all operating regions. The Director partners closely with Construction Operations, Supply Chain, Finance, ESG, Safety, and IT to align fleet strategy with project demands, capital plans, and long-term business objectives. What You'll Do - Fleet Strategy & Leadership - Develop and execute a comprehensive fleet strategy supporting transmission, distribution, gas, telecom, and related utility construction work. - Lead and mentor regional fleet managers, maintenance teams, and fleet support staff across multiple locations. - Establish fleet standards for vehicles, heavy equipment, tooling, upfitting, and specifications. - Drive continuous improvement initiatives focused on uptime, utilization, cost efficiency, and safety. - Asset Lifecycle & Capital Planning - Own fleet lifecycle management from specification and acquisition through disposal. - Create and manage annual and long-range CapEx and replacement plans aligned with business growth and project forecasts. - Evaluate lease vs. buy decisions, asset redeployment, and utilization optimization. - Partner with Finance on depreciation strategy, residual value management, and ROI analysis. - Maintenance & Reliability - Ensure effective preventive and corrective maintenance programs to maximize fleet availability and reliability. - Standardize maintenance practices, PM intervals, and inspection processes across all regions. - Oversee in-house and third-party maintenance programs, ensuring quality, cost control, and compliance. - Implement telematics and data-driven insights to reduce downtime and improve asset performance. - Safety, Compliance & Risk Management - Ensure compliance with all DOT, FMCSA, OSHA, EPA, CARB, and applicable state and local regulations. - Oversee fleet safety programs including driver qualification, training, inspections, and accident management. - Partner with Safety and Risk Management on incident investigations, claims reduction, and corrective actions. - Ensure equipment certification, aerial device compliance, and jobsite readiness. - Vendor & Supply Chain Management - Lead OEM, dealer, upfitter, fuel, tire, and maintenance supplier relationships. - Negotiate pricing, service levels, warranties, and national agreements. - Collaborate with Supply Chain on sourcing strategies, lead time mitigation, and inventory controls. - Evaluate and onboard new technologies and vendors that improve fleet performance. - Technology, Data & ESG - Leverage telematics, maintenance systems, and ERP tools to drive visibility and performance measurement. - Establish KPIs and dashboards (uptime, utilization, cost per mile/hour, dormancy, emissions, safety). - Partner with ESG and Sustainability teams on emissions tracking, fuel strategy, and alternative energy pilots. - Support electrification and low emission initiatives where operationally feasible. Qualifications - Bachelor’s degree in Business, Engineering, Supply Chain, Transportation, or related field (or equivalent experience). - 10+ years of fleet or equipment management experience, including leadership at a regional or national level. - Extensive experience with heavy equipment and vocational fleets (bucket trucks, digger derricks, cranes, line trucks, service bodies, trailers). - Strong knowledge of DOT/FMCSA regulations and fleet compliance requirements. - Proven experience managing large CapEx budgets and multi-state operations. - Advanced vendor negotiation and contract management skills. Experience in utility or infrastructure construction environments preferred. - Familiarity with telematics platforms, maintenance systems, and Power BI or similar analytics tools preferred. - Experience supporting ESG initiatives, fuel transition strategies, or electrification pilots preferred. Benefits - Benefit Package including Medical, Dental and Vision Coverage - 401K w/ Company Match - Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability - Vacation/Sick Time and Paid Holidays - Potential Bonus Opportunities - Career Development Opportunities - Employee Discounts - Weekly Payroll Work Environment - This is a remote opportunity for those residing in the North Midwest - Work is performed in a typical indoor office environment - Flexibility to work different schedules and stay late with little or no notice - Must be able to read documents, use a computer, communicate verbally and in writing - Mobility required within an office, warehouse and construction site environments - Ability to occasionally lift up to 20 pounds Legal Stuff - Pass pre-employment, random, post-accident, and reasonable suspicion drug screens - Provide valid US work authorization documents for E-Verify - Satisfactory results of pre-employment background check results