Job Closed
This listing is no longer active.
Customer Value Architect – Strategics
Location
Florida
Posted
125 days ago
Salary
$135K - $205K / year
Seniority
Lead
Job Description
Customer Value Architect – Strategics
CrowdStrike
• Onboarding & Adoption: Leads onboarding execution and definition of customer success plan • Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers. • Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization. • Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio. • Achieves renewals via demonstrated realized value and Flex consumption progress. • Value Analyses & Business Reviews: Conduct business value analyses to demonstrate ROI and financial impact. • Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth. • Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell. • Proactively identify and remediate risks to customer success and value realization • Support renewal cycles to minimize customer attrition • Flex Sales & Growth: Accountable for additional Falcon Flex consumption within a defined sales territory • Drive strategic Flex adoption and planning across enterprise accounts • Partner with customers to develop and execute adoption roadmaps aligned with their security objectives • Monitor and analyze Flex usage patterns to identify risks and opportunities • Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model. • Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels. • Typically assigned to large Enterprise account segmentation or equivalent at this level. • Ability to travel as needed to customer and/or internal meetings/events
Job Requirements
- Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
- Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
- Complete, “big-picture” understanding of the business and technical contexts of key accounts.
- Driven, self-starter who exudes leadership on account set and compels others to get on board.
- Fully adept at consultative effectiveness and establishing trust with internal and external customers.
- Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products
- BA/BS or equivalent educational background is preferred.
- Minimum 8+ years of relevant professional experience.
- Strong financial acumen with ability to calculate and communicate ROI metrics
- Experience with flexible licensing models
- Proven track record of managing complex customer relationships
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Related Guides
Related Categories
Related Job Pages
More Architect Jobs
MIS Architect
Blue Stream FiberBlue Stream Fiber has been serving Florida for over 45 years with amazing Internet, TV and Phone services.
- Maintain the ICOMS billing system and its IBM Host while implementing new processes and features. - Assist with Data Migrations as well as Standardizing and/or automating various tasks. - Troubleshoot all ICOMS and related issues to resolution. - Support various key, customer facing departments with new issues and projects. - Document new and current department processes and step by step instructional guides. - Configure, apply, test, and document any requested changes prior to production implementation.
• Architect end-to-end, scalable, secure, and performant GenAI solutions using Gemini Enterprise. Design complex, multi-agent workflows, deciding between the no-code workbench and custom Agent Development Kit (ADK) systems for production tasks. • Design the RAG-based data grounding architecture to securely connect Gemini Enterprise models to diverse, permission-aware enterprise data (e.g., BigQuery, Salesforce). • Architect the security and governance framework, implementing data residency, access control, and agent monitoring via Gemini Enterprise's control planes. • Serve as the lead technical advisor to C-level and IT leadership, defining the strategic value, ROI, and technical roadmap for Gemini Enterprise adoption. • Facilitate client workshops (requirements, validation, UAT). Lead hands-on development of high-impact prototypes/MVPs to validate architecture and demonstrate business value. • Create the technical integration strategy to embed Gemini across the client's technology stack (Google Workspace, core business applications). • Produce high-quality architectural documents, design specs, and roadmaps for implementation teams. • Stay current with industry trends and advanced AI/ML, including agentic frameworks. • Act as a key resource and contributor, lending your expertise to adjacent projects, special initiatives, and strategic conversations that align with your core competencies. • Collaborate with delivery, engineering, and sales to define scope, identify opportunities, and evolve the Gemini Enterprise offering.
• Lead discovery workshops with customer architects and leadership teams • Develop migration runbooks, playbooks, and technical designs • Perform hands-on migration work across various environments • Mentor internal technical teams and communicate with senior stakeholders
• The KPI Architect will ensure measurability and objectivity across our AI-enabled solutions. • Collaborate with Value Builders and Project Managers during discovery phases to define how each project’s success will be measured. • Facilitate structured conversations with clients to ensure clarity and alignment on success criteria. • Intervene when Value Builders face analytical problems requiring specialized skills or advanced methodologies. • Dive into the data to verify whether solutions are generating expected impact. • Build and maintain Exelab’s analytical standards. • Identify patterns emerging across multiple projects.
