• Provide high-quality member support via phone, email, and chat (5 days/week including weekends) • Assist members with insurance education, eligibility, and enrollment — including ICHRA and HRA plan details and ACA marketplace options • Submit insurance applications to carriers and own cases through approval • Answer benefit-specific questions and troubleshoot carrier or cross-functional issues • Help members navigate the healthcare system and understand their coverage • Coordinate resources for members needing services outside Vitable's scope • Identify and escalate recurring issues to improve the member experience

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Regional Director Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements. The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth. Stakeholders: • Hotel Owners, Operators & Management Companies • Sonesta Stakeholders, Franchise Operations / Global Sales / Marketing Leadership Success Measures: • Hotel RevPAR and Revenue Generation Index Growth • Reputation and Quality Assurance Performance • Owner/Operator Satisfaction & Retention This role is responsible for the Southeast region, including FL, GA, NC, & SC. Candidates must reside within one of these states, with a strong preference for candidates in FL/GA. Job Description - Conducts on-property business performance consultative visits with owners/operators in assigned region. - Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations. - Reviews and updates Property Improvement Plans - Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum. - Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations. - Assists hotel’s sales and marketing efforts by: - Conducting hotel market assessments and identifying sales opportunities. - Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities. - Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues. - Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand. - Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions. You should be: - Experienced. Bachelor’s degree or relevant experience in lieu of degree. 10+ years professional multi-unit hotel operations and revenue generation leadership - An inspirational consultant: You are dynamic yet can adapt to all business learning levels and styles. You inspire others to try new things. - An exceptional communicator. You excel in an environment of influence without control to achieve objectives. You have excellent interpersonal, written, and oral communication skill demonstrated by the ability to listen and empathize with others, convey wisdom and confidence, and motivate others to do the same. - Technically Proficient. Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems business intelligence analysis tools, and CRM account management systems. Preference for SynXis CR & Travelclick Agency 360 - Organized. Highly organized and demonstrate success as a self-starter and ability to effectively prioritize work to meet deadlines. You must have the ability to multi-task across different disciplines and time zones utilizing multiple forms of communication including email, telephone, and written correspondence. - Passionate. You create and deliver best in class hotel operations and sales support and take professional and personal interest in the success of your stakeholders. - Flexible. You are adaptable and enjoy moving with changing business needs and priorities. Up to 90% travel. - Resourceful. You are collaborative, routinely interacting with key stakeholders and subject matter experts. You are constantly seeking ways to accomplish work efficiently and effectively, socializing best practices with teammates and supervisors. - A Self-Starter. You are proactive in accomplishing goals and achieve business objectives individually, and with a team. - Results-oriented. You make things happen and have a proven track record of driving change. - Nice. We only hire extremely nice people. Additional Job Information/Anticipated Pay Range Pay Range: $95k - $120k. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: - Medical, Dental and Vision Insurance - Health Savings Account with Company Match - 401(k) Retirement Plan with Company Match - Paid Vacation and Sick Days - Sonesta Hotel Discounts - Educational Assistance - Paid Parental Leave - Company Paid Life Insurance - Company Paid Short Term and Long Term Disability Insurance - Various Employee Perks and Discounts - Hospital Indemnity - Critical Illness Insurance - Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a performance-driven organization focused on executing and optimizing digital advertising campaigns across multiple programmatic channels. They prioritize data-driven decision-making, strong client relationships, and precise campaign execution to deliver measurable results. As they continue to grow, they are looking for a Programmatic Specialist who can manage campaigns end-to-end while supporting both execution and client communication. Location Fully Remote | 9 AM - 5 PM EST Role Overview The Programmatic Specialist will manage and execute programmatic advertising campaigns across channels such as CTV, native, and display. This role requires strong expertise in campaign setup, tracking implementation, and client communication, with a primary focus on execution and performance optimization. Key Responsibilities Programmatic Campaign Management - Set up, manage, and optimize programmatic campaigns across CTV, native, and display channels - Monitor performance and implement data-driven optimizations to improve results - Ensure campaigns are properly structured, targeted, and aligned with client objectives Tracking & Implementation - Implement and manage conversion tracking and campaign tracking setups - Troubleshoot and resolve technical tracking issues, including complex scenarios - Ensure accurate data collection and reporting across all campaigns Client Onboarding & Communication - Lead client onboarding, ensuring smooth setup and alignment on campaign goals - Serve as a client-facing point of contact for communication, reporting, and performance updates - Present insights and recommendations in a clear, actionable manner Strategy Support & Execution - Support the development of programmatic strategies based on client goals - Translate strategy into execution, ensuring campaigns are launched effectively and optimized over time Reporting & Performance Analysis - Track and report on key performance metrics across campaigns - Provide regular updates and insights, highlighting trends and opportunities for improvement Qualifications Experience - 3–5+ years of experience in programmatic advertising - Hands-on experience managing campaigns across CTV, native, and display - Experience in client-facing roles with direct communication responsibilities Skills - Strong understanding of programmatic platforms and campaign setup - Experience with conversion tracking and technical implementation, including troubleshooting - Familiarity with analytics and reporting tools to measure campaign performance - Strong communication skills with the ability to present insights clearly to clients - Highly organized with the ability to manage multiple campaigns and clients simultaneously - Proactive, detail-oriented, and able to take ownership of campaign performance - Familiarity with AI tools for workflow optimization is a plus - Experience with Meta Ads, Google Ads, and TikTok Ads is a plus - Light design or post-production skills are a plus What Success Looks Like - Successful execution and optimization of programmatic campaigns that meet or exceed client goals - Smooth onboarding processes and strong client relationships - Accurate and reliable tracking and reporting across campaigns - Consistent delivery of actionable insights that improve performance over time Opportunity This role offers the opportunity to take ownership of high-impact programmatic campaigns while working closely with clients. You will expand your expertise across multiple channels, contribute directly to campaign performance, and play a key role in delivering data-driven results in a fast-paced environment. Application Process: To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

• Oversee all aspects of retirement plan operations • Ensure smooth plan administration and accurate data management • Manage plan documentation, fees, compliance deadlines, and participant education initiatives • Conduct regular fee analysis and benchmarking • Lead the process of plan amendments and recordkeeper fund changes • Compile fund line-up proposals for clients • Schedule and follow up on client meetings