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PCNA logo
PCNA

Home of Leeds, Bullet, and Trimark

Account Manager

Location

Colorado + 13 moreAll locations: Colorado | Florida | Illinois | Kentucky | New York | North Carolina | Ohio | Oklahoma | Massachusetts | Michigan | Pennsylvania | South Carolina | Texas | Utah

Posted

53 days ago

Salary

0

Seniority

Senior

High School3 yrs expEnglish

Job Description

Account Manager

PCNA

• Manage all service-related needs for assigned accounts, serving as the main point of contact for inquiries related to pre-sale, orders, and post-sale support. • Partner with internal teams to ensure smooth order flow and customer satisfaction. • Collaborate with FSMs and other sales partners to support account performance and territory growth goals. • Handle customer communication across various channels including phone, email, and chat. • Use Salesforce daily to log large quotes and orders, track activity, and support follow-up to drive closure. • Maintain accurate knowledge of international business needs, including Canadian-specific requirements. • Build professional relationships with key contacts at assigned accounts, including account executives and managers. • Participate in cross-functional planning efforts to align on customer goals and account strategies. • Conduct proactive outreach to increase customer engagement and identify new opportunities. • Partner internally and externally to resolve issues and maintain a high level of customer satisfaction. • Attend tradeshows and customer visits with FSMs as required.

Job Requirements

  • Minimum of 3 years of sales or service experience supporting assigned territories/accounts
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
  • Strong typing and data entry skills
  • Experience with Salesforce or similar CRM systems is a plus
  • High school diploma or GED
  • Must be located in one of the specified states

Benefits

  • Comprehensive healthcare and benefits packages!
  • Flexible scheduling
  • 401k Matching
  • Generous Paid Time Off and Paid Holidays
  • PCNA Cares Share Fund – donating to teammates in times of need

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