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Snapdocs

Make mortgage a snap.

Operations Specialist

OperationsOperationsFull TimeRemoteMid LevelTeam 201-500Since 2013H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

49 days ago

Salary

$22 - $25 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Operations Specialist

Snapdocs

• Monitor and manage incoming signing orders; review details and special instructions for accuracy and completeness. • Keep order records up to date as changes occur throughout the signing lifecycle. • Apply independent judgment to anticipate potential issues and ensure orders progress smoothly at every stage. • Oversee automated notary assignment and take manual action on hard-to-fill orders, including direct outreach and incentive adjustments when appropriate. • Collaborate with customers to identify flexibility and meet performance targets for assignment speed and fulfillment. • Respond promptly to inbound communications from customers and notaries, providing clear and professional updates. • Escalate urgent matters appropriately and coordinate resolution efforts with internal Support and cross-functional teams. • Make outbound calls to resolve time-sensitive issues quickly and effectively. • Proactively identify risks and intervene to prevent delays or disruptions to the signing experience. • Deliver a positive customer experience even in high-pressure situations.

Job Requirements

  • High school diploma required.
  • A minimum of 1–2 years of related customer service experience.
  • Mortgage, title, or notary industry experience required — a foundational understanding of closing transactions and signing standards is essential to success in this role.
  • Strong written and verbal communication skills.
  • Ability to learn and navigate new computer system applications.

Benefits

  • Excellent medical, dental, and vision coverage
  • 401(k) with up to 4% company match
  • 16 weeks of paid parental leave
  • Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
  • Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
  • Summer & Winter Break (~1-week each) + 9 Holidays per year
  • Healthcare and Dependent Care FSA
  • HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
  • $15K Family Building Benefit (lifetime limit)
  • Life and Disability Insurance
  • $1,500 Annual Lifestyle Stipend to support your well-being

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