Job Description We are seeking a Design Coordinator to support projects in our California-Desert Business Unit with preferred location on West Coast (either PST or MST zones). Our ideal candidate will proactively partner with Design Managers and other members of the project team to provide Design Coordination support on projects from start to finish. Job Summary The Design Coordination role involves performing routine technical and administrative support tasks as directed, working within clearly defined guidelines. The role focuses on supporting the design team to facilitate smooth operations in managing design deliverables, coordinating construction administration tasks, and ensures that deliverables meet the client's expectations. The role operates under close supervision and is generally without decision-making authority. This role focuses on gaining an understanding of role responsibilities and acquiring new skills in design coordination. Responsibilities - Provide basic technical and administrative support to the design team as directed. - Assist in maintaining master lists and logs during design and construction. - Participate in specification development using Specification Development Platform (SpecLink). - Coordinate design deliverable content and support design deliverables production. - Assist in developing design work breakdown structure and schedule. - Help prepare and implement project and quality management plans, documentation and health and safety plans. - Help coordinate and document QA/QC activities. - Support the maintenance of project collaboration sites. - Provide support for Design Manager (DM) with Subject Matter Expert (SME) engagement for QC and scope, schedule and budget, development. - Flexibility to adapt and execute various additional assignments based on evolving needs. - May assist with subconsultants/teaming partner coordination. - May coordinate design team meetings, communications and presentation materials. - Understand client and other external stakeholder’s project standard Preferred Requirements - Work closely with the design managers to lead the design team coordination and communication. Build relationships with design managers and team members; proactively identify work assignments that need to be completed. - Create and maintain master specification lists, drawing lists, action item lists, consolidated comment logs, decision logs, and other design-related lists/logs as needed. - Partner with design managers to ensure that all design submittals meet the internal performance requirements of the project QA/QC plan, and maintain documentation of QA/QC (approvals, markups, etc.). Setup workflows and review sessions through Bluebeam Studio. - Create and manage internal project design, QC, and deliverable schedules. - Maintain internal and external project collaboration sites to ensure continuous communication and document management across the project team, including internal team members, the client, and subconsultants. Skills and Competencies - Basic understanding of technical and administrative tasks in design and construction coordination. - Developing ability to manage logistical aspects of design deliverables production and maintain project collaboration sites. - Good coordination and project management skills. - Good communication and administrative skills. - Aptitude for acquiring new skills. Experience - Typically requires 0-2 years of design coordination or related professional experience. Preferred Experience - Minimum two years’ experience in project coordination and construction specification standards/EJCDC in the A&E and construction industry preferred. - Candidate should be highly proficient in Microsoft Word, Excel, and Outlook; Power Point, Project, SharePoint, Bluebeam and ProjectWise skills are a plus. - Candidate should be able to anticipate project needs and have the ability to identify work assignments independently. - Candidate should be comfortable working directly with senior managers and technical staff. - Good communication skills (written and verbal) are essential. - Successful candidate will be proactive and self-motivated with a desire to learn and grow in the role. - Ability to multi-task and prioritize required. - Ability to work both independently and in a team environment required. - Ability to work under multiple deadline pressures required. - Candidate should be skilled in problem solving. - Candidate should be willing to work occasional over-time. Education - An associate’s degree in business administration or relevant work experience is required. Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future. Location A: $20.40 - $28.00 Location B: $22.40 - $30.80 Location C: $24.50 - $33.60 You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter. Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits. About Brown and Caldwell Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com This position is subject to a pre-employment background check and a pre-employment drug test. Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act. #LI-Remote

Make a difference. Be happy. Grow your career. The Role The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution. They should have the ability to be the application lead for a small or medium-sized customer. Key Responsibilities They will be responsible for, but not be limited to: Technical - Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing - Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts - Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing Project and Issue Management - Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate - Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes - Managing multiple complex clients and projects simultaneously with minimal oversight, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) - Following proper change control policies for migrating application build and configurations - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite - Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected groups are addressed, and system changes are understood and properly used - Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities - Participating in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship - Explaining complex system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership - Creating documentation that allows others to follow processes consistently - Seeking out opportunities to delegate work to other team members so all members of the team are growing their capabilities with appropriate guidance and oversight - Under the guidance of the Team Lead and Senior Application Advisor, mentoring members of the team in technical skills Skills and Experience - Post-secondary education or equivalent experience, required - Certification in one or more EHR application module(s) with moderate understanding of functionality within that application - 3+ years of experience implementing, training, or supporting EHR modules - Must demonstrate and embody Nordic’s maxims - Proven ability to apply problem solving and technical skills - Excellent communication skills, written and verbal; make the complex simple, persuasion; all levels of an organization up to C suite - Proficient with Microsoft Office applications - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Prior experience with ticketing systems and change management processes - Strong customer service track record - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred - Demonstrated sound judgment and appropriate escalation Additional Details - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 10% Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

• Lead or support service design workstreams within broader transformation or implementation engagements centered on client missions. • Map current and future user journeys, service processes, and ecosystem models to identify gaps and opportunities for improvement across multiple user groups and channels. • Identify service gaps, inefficiencies, and adoption barriers; translate findings into prioritized recommendations and service improvements. • Design and execute research approaches (e.g., stakeholder interviews, user interviews, workshops, usability testing). • Synthesize qualitative and quantitative data into actionable insights, personas, and experience frameworks. • Collect platform usage data and analytics to refine design and measure success metrics tied to adoption, usability, and user satisfaction. • Facilitate workshops, co-creation sessions, and design thinking exercises to drive alignment between diverse groups. • Effectively communicate insights and recommendations to both technical and non-technical stakeholders. • Partner closely with implementation, product teams, and clients to align service design improvements with change management strategies. • Collaborate with product, engineering, and implementation teams to ensure solutions are feasible and scalable. • Contribute to integrated deliverables that connect experience design, communications, and change management. • Develop prototypes, frameworks, and design concepts to test service improvements and iterate based on feedback from users. • Balance design rigor with practical implementation considerations. • Define success metrics tied to adoption, usability, and user outcomes. • Support operationalizing service improvements and measuring impact. • Contribute to internal knowledge development, methods, and reusable assets. • Leverage AI tools and technologies to streamline workflows, improve decision-making, and optimize processes for enhanced productivity and efficiency.

• Prepare design deliverables in CAD (e.g., physical layouts and sections; civil grading and drainage plans; structural steel/concrete layouts and details) • Use tools such as AutoCAD, MicroStation, Civil 3D, Navisworks, and other 3D design software • Interpret and incorporate information from engineers, vendor drawings, specifications, standards, and topographic/field data • Identify and help resolve design issues and support clash/coordination reviews across disciplines • Perform thorough self-checks of drawings and ensure completeness, accuracy, and constructability • Support and sometimes lead field activities such as walkdowns and data gathering at client facilities • Collaborate closely with engineers and designers from other disciplines