LMI

• Provide Tier 2 and Tier 3 technical support for users via phone, email, and ticketing systems. • Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary. • Assist users with login issues, password resets, and account management. • Document reported issues and resolutions in the ticketing system to support knowledge management. • Develop and maintain help desk workflows and management SOPs. • Create, manage, and resolve support tickets using Gitlab and other ticketing systems. • Conduct user training sessions and develop instructional materials on features and best practices. • Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality. • Ensure compliance with security protocols, policies, and guidelines related to ATIS operations. • Participate in system updates, testing, and implementation efforts to minimize service disruptions. • Support manual testing for ATIS applications. • Integrate with the ART to collaborate with other testers in support of on-call ATIS Test Surge requirements. • Support the transition to automated testing for ATIS software delivery.

• Architect, configure, and support Drupal 11 deployments for enterprise-scale usage in AWS GovCloud. • Design and implement highly available, scalable Drupal infrastructure using: o PostgreSQL RDS o EFS shared storage o S3 object storage integrations o Containerized and/or cloud-native deployment patterns • Configure Drupal 11 for: o Public anonymous users o Authenticated enterprise users o OIDC/OAuth2-based SSO authentication (Okta preferred) o Role-based access control and authorization • Design and implement multi-tenant/community-based Drupal solutions using: o Group module o Domain Access o Drupal multisite architecture o Custom permission and content visibility models • Develop and support Drupal integrations with external systems and APIs. • Support migration and transformation of content and media assets from Kentico CMS into Drupal 11. • Design and implement headless or hybrid-headless Drupal patterns supporting React-based front-end portal applications. • Integrate Drupal workflows with AWS event-driven services including: o SNS o SQS o EventBridge o Lambda • Support CI/CD automation, infrastructure-as-code, and deployment pipelines. • Collaborate with UX, React front-end, DevOps, cloud engineering, cybersecurity, and product stakeholders.

• Lead or support UX and service design projects, including analyzing and mapping user journeys, service processes, and ecosystem models to identify key gaps and opportunities for improvement. • Support research activities such as stakeholder interviews, surveys, workshops, and usability testing to gather qualitative and quantitative insights. • Synthesize research findings into actionable insights, personas, journey maps, and service blueprints to drive informed decision-making. • Leverage business analysis techniques to gather, document, and refine requirements through discussions with stakeholders, SMEs, and product teams. • Develop decision logs, business cases, and clear, concise documentation for stakeholders, including meeting outcomes, action items, and system/process recommendations. • Facilitate workshops, design thinking sessions, and stakeholder meetings to build alignment across diverse technical and non-technical audiences. • Develop prototypes, workflows, and user designs to test new processes or tools, iteratively improving based on user feedback. • Partner with product, engineering, and implementation teams to ensure human-centered design principles and business processes are integrated into scalable solutions. • Contribute to operational readiness planning and measure the success of new workflows, adoption strategies, and user engagement outcomes with data and metrics. • Assist with change management activities, including resistance mitigation and stakeholder buy-in strategies. • Integrate emerging AI tools and methodologies to improve decision-making, streamline workflows, and enhance user-centered designs.

• Provide technical writing, editing, and document management support to a federal law enforcement organization responsible for border security technology and operations. • Communicate complex information clearly and concisely to diverse audiences through written materials. • Review, edit, and refine documents to ensure accuracy, clarity, and consistency. • Develop content for reports, briefings, and presentations tailored to stakeholder needs. • Adhere to agency style guides and formatting requirements for official communications. • Edit station profile updates and requirements documents for leadership review. • Refine operational requirements documents for USBP and CBP leadership, ensuring compliance with agency standards. • Support efficient routing and approval processes for senior leadership. • Analyze and edit executive-level documentation, briefings, internal correspondence, and publications, marking substantive changes as needed. • Determine and apply appropriate levels of review (proofreading, copyediting, substantive editing). • Develop executive summaries and briefings from larger documents. • Collaborate with authors and subject matter experts to clarify message, audience, style, and publication schedule. • Ensure grammar, structure, flow, readability, and presentation meet client and industry standards. • Oversee publication workflow throughout the approval process, serving as the final reviewer when necessary. • Manage documentation, project, and task workflows. • Assist with publication maintenance, future activities, and integration with broader agency initiatives to support program growth.

• The Project Manager (PM) supports the U.S. Border Patrol by overseeing every phase tactical infrastructure construction or alteration project from initiation to close out. • The professional works to develop and manage various construction projects. • The PM is responsible for contract administration, tracking the progress of the project scope, budget and schedule and may be responsible for updating project information in CBP databases. • The PM also tracks and manages risk and facilitates change management efforts and communication among all stakeholders throughout the life of the project(s). • The Project Manager serves as an agency representative, reviewing schedules and work plans from service providers and contractors, performing quality control on work, ensuring SOWs are followed, and reviewing invoices. • Specific duties include: • Serve as project manager for construction activities • Oversee all phases of the project from kickoff to closeout. • Develop and manage project scope, schedule, risk and budget. • May perform technical review of design and engineering drawings and specifications. • Coordinate with the real estate and environmental teams to obtain required permits and to ensure areas are approved for access. • Coordinate with key stakeholders on day-to-day project progress. • Report on project progress and issues. • Travel to project sites to review work progress in person. • Maintain project data in CBP systems. • Collaborate with the Contracting Officer Representative (COR) for construction and alteration activities • Contribute to the development of Statements of Work (SOWs) and ensure the SOW is being met by the contractor • Perform Independent Government Cost Estimates (IGCEs) • Perform inspections • Develop materials for Program Management Reviews (PMRs) and briefs to senior leadership as required

• Lead the enterprise architecture for the F-35 LogIT solution, ensuring alignment across OEM data sources, DAAS, ELMS/DPAS, DLA EBS/IDE, ILS-S, Navy ERP, USTRANSCOM IGC, JPO systems, and Advana environments. • Own and maintain architecture deliverables such as OV-1, SV-1, and OV-5b, including operational flow diagrams, system interaction narratives, stakeholder context, and data lifecycle workflows. • Develop and maintain model-based architecture views in Cameo using SysML and applicable UAF/DoDAF constructs to support enterprise traceability, communication, and design governance. • Establish modeling standards, naming conventions, relationships, viewpoints, and traceability patterns in Cameo so that architecture artifacts remain consistent, extensible, and auditable across the program. • Define the architecture for secure and scalable transport of logistics, supply, readiness, and financial data across IL2, IL4, IL5, and potentially IL6 environments, including representation of Cross Domain Solutions, NIPR/SIPR separation, and security overlays. • Architect message mediation and interoperability patterns across legacy and modern technologies, including DLMS, MILSTRIP, EDI X12, flat files, SQL, XML, REST, GraphQL, SOAP, and message broker patterns. • Define canonical data models, metadata strategy, lineage expectations, quality controls, and system partitioning approaches that support auditability, traceability, and enterprise analytics alignment. • Ensure the architecture reflects human-centered design requirements by incorporating mission users, stakeholder scenarios, and operational roles into the model and view set. • Lead architecture workshops, stakeholder reviews, and concurrence sessions to refine views and maintain traceability back to the OSW parent perspective and enterprise mission outcomes. • Support quarterly PI planning, sprint reviews, and roadmap activities by translating contract obligations and mission priorities into architectural guardrails, sequencing recommendations, and design decisions.

• Translate enterprise architecture and Cameo model baselines into detailed systems engineering designs for interfaces, message flows, adapters, pipeline segments, validation services, and data routing logic. • Develop and maintain detailed Cameo SysML models that capture system interfaces, activity flows, message exchanges, traceability relationships, and allocation of functions across the integration fabric. • Define detailed technical designs for ingestion from structured, semi-structured, and unstructured sources, including OEM systems, APIs, file drops, message queues, databases, and transferred vendor systems. • Design data transformation logic for field-level enrichment, identifier crosswalks, unit normalization, DLMS and MILSTRIP translation, and conversion into modern schemas such as JSON and Parquet. • Produce detailed interface and integration designs for DAAS, ELMS/DPAS, DLA EBS/IDE, ILS-S, ESCAPE, Navy ERP, USTRANSCOM IGC, JPO systems, and Advana-aligned data pipelines. • Define system-level requirements and design patterns for transport, publish/subscribe messaging, point-to-point exchange, retries, buffering, quarantine logic, and ordered delivery where required by mission criticality. • Support detailed designs for metadata capture, schema validation, lineage, anomaly detection, and audit-grade provenance throughout the data lifecycle. • Engineer secure systems design patterns for data in transit and at rest, authentication, authorization, redaction, tagging, and Cross Domain Solution handling across classified and unclassified environments. • Work directly with development, data engineering, and platform teams to refine user stories, resolve design gaps, and ensure that implementation stays aligned with architecture and systems engineering intent. • Contribute to sprint reviews, integration planning, technical exchange meetings, and validation activities by explaining detailed technical behavior to both engineers and government stakeholders.

• Build and ship full stack features across frontend (Angular) and our IronGate API • Design and implement solutions for moving and transforming commercial data • Use AI coding tools as a daily part of your development workflow • Integrate and maintain connections to external services, data sources, and APIs as part execution flows • Collaborate directly with our product manager in working sessions, shaping UX decisions rather than just implementing them • Contribute to backend architecture decisions around data transformation, handling, and security • Ship incrementally and stay close to users, getting things in front of people rather than perfecting in isolation

• Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement using an agile methodology • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews • Embrace the DevSecOps culture with a commitment to automate what can be automated • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health • Scale systems sustainably through mechanisms like automation; evolve systems by pushing for changes that improve reliability and velocity • Practice sustainable incident response and actively participate in retrospectives

• Serve as the primary technical lead for the IronGate deployment, data delivery to ensure alignment with customer requirements, constraints, and mission priorities. • Translate customer mission needs into IronGate configuration, data transformation, and delivery. • Combine deep technical expertise with strong stakeholder management skills to align senior defense leaders to platform-driven delivery approaches. • Oversee the deployment and evolution of IronGate’s strategy and roadmap. • Collaborate with customer stakeholders to integrate IronGate into existing cloud, data, and enterprise IT environments. • Develop and maintain technical documentation including system architectures, pipeline diagrams, and security workflow specifications. • Provide technical guidance and advisory support to customer personnel and partner contractors. • Stay current on ETL tooling advancements, security standards, and evolving DoD digital and cyber requirements. • Ensure compliance with customer cybersecurity, data governance, and software supply chain requirements. • Manage project deliverables, financials, schedules, and team performance across the full solution lifecycle. • Provide clear, regular status updates to senior customer leaders and LMI management.