Position Overview We are currently expanding our remote team and inviting applications for a Client Assistance Coordinator opportunity. In this role, you'll help support individuals as they organize upcoming travel experiences by assisting with planning steps, reviewing arrangement details, and helping ensure communication stays clear throughout the preparation process. This flexible remote position is ideal for individuals who enjoy assisting others, staying organized across multiple responsibilities, and contributing to smooth client experiences while working independently. Structured onboarding and ongoing guidance are available to help you begin confidently. Key Responsibilities - Communicate with clients to gather planning preferences and scheduling information - Support coordination of trip components such as accommodations, activities, and transportation services - Provide updates related to confirmation progress and planning timelines - Assist with reviewing destination and package options using approved supplier tools - Respond to client questions through email, phone, and secure online messaging systems - Maintain accurate records connected to coordination activity and service updates - Participate in onboarding sessions and continuing development opportunities What This Opportunity Offers - Fully remote role with flexible scheduling options - Guided onboarding with continued access to learning resources - Use of established planning platforms and supplier partnerships - Eligibility for travel-related incentives and recognition programs - Opportunities to grow into expanded coordination or advisory pathways Preferred Qualifications - Strong communication skills with a client-focused approach - Comfort working independently in a virtual environment - Familiarity with web-based communication tools and online systems - Experience in customer support, hospitality, scheduling, or administrative roles is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Job Title: Head of Client Delivery Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are seeking a highly experienced Head of Client Delivery to own and manage the full post-sales delivery lifecycle. This role is responsible for ensuring seamless onboarding, implementation, adoption, and long-term success for clients using advanced AI-driven solutions. This is a senior, hands-on leadership role that combines strategic ownership with execution. You will work closely with Sales, Product, and Engineering teams while serving as the primary accountability owner for client outcomes, satisfaction, and retention. Responsibilities Post-Sales Delivery & Implementation - Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption. - Ensure clients achieve measurable outcomes through structured delivery and execution. - Oversee multiple concurrent implementations while maintaining quality and timelines. Client Ownership & Accountability - Act as the primary point of accountability for client success and satisfaction. - Serve as a trusted advisor to client stakeholders, guiding them through technical and operational decisions. - Manage complex client escalations and lead resolution strategies. Technical & GTM Enablement - Partner with Sales, Product, and Engineering teams on complex implementations and custom GTM use cases. - Translate client business goals into scalable technical workflows and execution plans. - Ensure GTM systems, automation, and integrations are optimized for client success. Process Building & Optimization - Define, document, and continuously improve client delivery processes and playbooks. - Identify risks early and proactively mitigate issues that could impact delivery or satisfaction. - Help shape and scale the Client Delivery and Success function as the organization grows. Leadership & Collaboration - Build strong cross-functional relationships to ensure alignment across teams. - Contribute to long-term strategy around client delivery, retention, and expansion. - Support continuous improvement through feedback, insights, and data-driven decisions. What Makes You a Strong Fit - You balance strategic thinking with hands-on execution. - You thrive in high-ownership, fast-moving environments. - You are comfortable operating in ambiguity and defining structure where needed. - You are deeply client-focused and outcome-oriented. Required Experience & Skills - Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, or Implementation roles. - Strong familiarity with modern GTM stacks, automation workflows, and AI-driven systems. - Proven experience working directly with clients in high-stakes, outcome-focused environments. - Excellent communication skills with the ability to engage both technical and non-technical stakeholders. - Strong problem-solving and risk management capabilities. Preferred Experience & Tools - Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or similar platforms. - Background in scaling client delivery or post-sales functions. - Experience supporting complex technical implementations and integrations. Education - Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred. - Advanced certifications or relevant professional training are a plus. What Does a Typical Day Look Like? A Head of Client Delivery focuses on ensuring clients achieve value through structured execution and strong partnerships. You will: - Oversee active client implementations and unblock delivery challenges. - Meet with clients to align on outcomes, timelines, and adoption. - Collaborate with internal teams to refine workflows and delivery strategies. - Handle escalations and ensure client satisfaction remains high. - Improve delivery processes and contribute to long-term scaling initiatives. In short: you ensure clients are successfully onboarded, fully adopted, and consistently realizing value. Key Metrics for Success (KPIs) - Client onboarding and implementation success rates - Time-to-value and adoption milestones - Client satisfaction and retention - Reduction in delivery risks and escalations - Expansion and long-term account health Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Technical Assessment (e.g., build a feature in React Native or implement an API integration in Swift/Kotlin) - Client Interview with Engineering/Product Team - Offer & Background Verification

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity We are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. Key Responsibilities: A Client Adoption Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives. Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan. CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by: Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts Creating & maintaining materials to engage with clients and help realise new revenue opportunities Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential Additional duties of a CSA Specialist include: - Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone - Accelerating product adoption through impactful onboardings - Contributing to the creation of value-add client training content - Ensuring client users are knowledgeable & confident when using Flywire products - Contributing to the development and creation of payer facing resources - Working with clients to ensure their payer-facing content & payer journey are optimised - Supporting the development and delivery of lead generating webinars - Be an active contributor to the development of the team, providing ‘on the ground’ insight - Supporting the onboarding of new team members Qualifications Here’s What We’re Looking For: - Bachelor’s Degree in Business, Communications, or Marketing - 2+ years of experience in client or customer success and/or support - CEFR minimum level of C1 in French & English. Fluency in French highly preferred - Excellent written and verbal communication skills - Be an engaging, personable, and confident presenter - Strong attention to detail, time management, and organisational skills - Excellent interpersonal, analytical, and planning skills - Problem solving and project management skills - The ability to work alone as well as part of a team - Be accountable, proactive, and persistent. Always. - Experience in sales/account management in Higher Education Industry is helpful - Salesforce experience is a plus Additional Information What We Offer: - Competitive compensation, including Restricted Stock Units - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! - Great Talent & Development Programs Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. Flywire is an equal opportunity employer. #LI-Remote

• Support the Company Mission Statement and contribute to the development of a positive culture • Comprehend and support Compliance Policies and Protocols outlined in the Compliance Manual • Work closely with the Officers of the Company to effectively manage the Clients’ business and practices • Closely monitor daily and weekly claims processing; provide solutions • Provide guidance and approvals on complex, non-standard refunds