Forward Deployed Engineer You'll be embedded with our most important customers — not to write code in a corner, but to grow accounts by making Firecrawl indispensable. You'll run onboarding, lead demos, build POCs, drive expansion conversations, and be the technical face of Firecrawl that customers trust and want to keep working with. This is a customer-facing engineering role where your success is measured in revenue, not commits. Salary Range: $150,000–$250,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: https://www.firecrawl.dev/careers/compensation.) Equity Range: Up to 0.10% Location: San Francisco, CA or Remote (Americas, UTC-3 to UTC-10) Job Type: Full-Time (SF) OR Contract (Remote) Experience: 3+ years in a customer-facing technical role or equivalent Visa: US Citizenship/Visa required for SF; N/A for Remote About Firecrawl Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 90k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving, technical team building essential infrastructure super-intelligence will use to gather data on the web. We ship fast and deep. What You'll Do - Own customer onboarding end to end: Take new customers from signed contract to production deployment. Make the first experience so good they never consider an alternative. - Run demos and build POCs that close deals: Partner with the growth team to show technical buyers exactly how Firecrawl solves their problem — live, with their data, on their timeline. - Drive account expansion: Identify opportunities within existing accounts to grow usage, add new use cases, and expand contracts. You're not waiting for a CSM to flag upsell opportunities — you're the one closest to the customer. - Lead business reviews and customer calls: You're the technical face of Firecrawl. You run QBRs, handle escalations, and keep customers confident that we're the right long-term partner. - Build what customers need to buy: When a prospect needs a custom integration, a proof of concept, or a technical validation to get their team on board — you build it. Fast. - Feed product intelligence back to the team: You're in more customer conversations than anyone. Surface patterns — what's blocking adoption, what features would unlock expansion, where competitors are showing up — and make sure Product and Engineering hear it. What We're Looking For Someone who spends most of their time talking to customers, not coding alone. You're energized by customer calls, not drained by them. You'd rather be on a Zoom walking someone through an integration than heads-down in an IDE. The code you write exists to unblock a customer or close a deal — not for its own sake. Technically deep enough to build what customers need to buy. You can build POCs, debug integrations, write against our API, and go deep on technical architecture conversations. You're not a sales rep who needs an engineer on every call — you are the engineer on the call. Strong on-camera presence, confident on discovery calls and business reviews. You can run a demo without a script, handle live questions with poise, and hold a room (or a Zoom) with technical and non-technical stakeholders alike. People trust you because you're credible, clear, and genuinely helpful. Growth-minded. You think about accounts in terms of expansion potential, not just support tickets. You see a customer using Firecrawl for one use case and immediately start thinking about the other three they should be using it for. Fast to ramp on complex products. You'll develop a deep understanding of Firecrawl's API, infrastructure, and competitive landscape — not by reading docs, but by deploying it with real customers under real constraints. Backgrounds that often do well: Solutions engineers or SEs at API/devtools companies. Customer-facing engineers at startups who owned the full lifecycle from demo to deployment. Technical account managers who actually built things. Ex-founders who sold and delivered their own product. What We're NOT Looking For Backend engineers who don't want to talk to customers. This role is 70% customer-facing, 30% building. If you'd rather stay in your IDE all day, this isn't it. Traditional CSMs who can't go deep technically. Relationship management matters, but you earn trust through technical credibility — building POCs, debugging live, and knowing the product cold. If you need an engineer on every customer call, this isn't the right fit. People who wait to be told which accounts to focus on. You own your book of business. You identify expansion opportunities, prioritize your own pipeline, and drive revenue without someone handing you a list every morning. Slow movers. Customers are evaluating us alongside alternatives in real time. If you can't turn around a POC in days, not weeks, you'll lose deals here. A Note On Pace We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you. Benefits & Perks Available to all employees - Salary that makes sense — $150,000–$250,000/year, based on impact, not tenure - Own a piece — Up to 0.10% equity in what you're helping build - Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge - Parental leave — 12 weeks fully paid, for moms and dads - Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human - Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally - Team offsites — A change of scenery, minus the trust falls - Sabbatical — 3 paid months off after 4 years, do something fun and new Available to US-based full-time employees - Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works - Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs - Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind - Doctegrity telehealth — Talk to a doctor from your couch - 401(k) plan — Retirement might be a ways off, but future-you will thank you - Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit - Pet insurance — Because fur babies are family too Available to SF-based employees - SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy - E-Bike transportation — A loaner electric bike to get you around the city, on us Interview Process - Application Review – Send us your stuff + a quick note on why this excites you (plus links to things you've built or deployed for customers). - Technical & Customer Scenario Interview (~45 min) – We'll walk through a real customer scenario: how you'd run an onboarding, handle a live technical question, and identify expansion opportunities in an account. We're looking for technical depth, customer instincts, and how you think about growing revenue — not rehearsed pitches. - Founder Chat (~30 min) – Culture, pace, ownership, and how you like to work. Time for your questions too. - Paid Work Trial (1–2 weeks) – Test drive the real thing: work on a real customer engagement with measurable impact. - Decision – We move fast after the trial. If you want to be the engineer customers ask for by name — and the reason accounts expand — at one of the fastest-growing AI infrastructure startups, this is your shot. 👉 Apply now and let's set something on fire. 🔥

• Reviews requirements from Aftermarket Sales to modify existing material handling solutions to innovate improvements and added functionality for our existing customer investments • Designs control systems and power distribution systems for industrial material handling solutions • Includes development of specifications, device layout drawings, control and power schematics, PLC and QNX logic, and implementing solutions that deliver exceptional customer value • Works closely with the overall project team to design systems that exceed the project requirements • Uses creativity and innovation to tailor standard product offerings to meet customer needs • Leads project work and provide direction to less-senior team members • Performs diverse, specialized and complex work involving significant accountability and decision-making responsibility • Designs new control systems and power distribution systems for industrial material handling systems and proposes modifications to existing equipment; customizes standard designs based on customer specifications and scope documents • Reviews customer specifications and scope documentation for quotation and clarification • Able to develop changes to these documents in the execution phases • Designs system layouts, schematics, and control devices • Creates control sequence of operation documents to ensure that designs meet customer expectations • Maintains progress schedules that meet project milestones • Prepares schematics and specifications for control panel fabrication • Provides documentation and support to the field wiring team • Creates Programmable Logic Control (PLC) programs; configures and implements systems that use the QNX operating system • Works closely with the Software Engineering team to integrate control solutions • Performs on-site commissioning to implement and validate the system design • Leads and directs project work and less-senior team members • Performs process checks and reviews the output by other team members • Assist in quoting and proposal development with Applications Engineering team • Travels up to 40%

Role Overview As a natural problem-solver, you thrive on challenges. You’re also an expert at implementing solutions with an engineering degree. Sodexo is hiring our remote Asset Management Framework Engineering Team Member 1 to support our Campus Segment Client locations across the nation with many accounts in the east. Travel requirements: 75% travel with residence within 1 hour to a major airport and valid driver's license with clear driving background. The successful candidate will have an engineering degree, demonstrate strong executive-level presentation skills and professional polish. This role requires independence and extensive travel to build relationships with C-suite executives and deliver advanced problem-solving support for campus Capital Renewal Plans. The position demands deep knowledge of building and mechanical systems, including asset management, central heating and cooling plants, MEP systems, and architectural features. Regular campus portfolio inspections and operational assessments ensure a dynamic and engaging work environment. This role evaluates site-level technical service delivery and building infrastructure, presenting findings to Site Operations Teams and clients. The Asset Management Engineering team member will also help develop standardized processes and best practices to guide Operations Teams in areas such as facilities engineering, predictive and preventive maintenance, facilities assessments, and operational excellence. Reporting to the Asset Management Engineering Team Lead, the position supports campus market unit teams by auditing sites, collecting equipment data, and developing capital renewal prioritization plans. The role contributes to the preparation of technical solutions and executive presentations for Facilities Operations Teams and clients, and supports the development of strategic, conceptual service solutions aligned with client business objectives, sales initiatives, and operational strategies. Our clients depend on your expertise to help them to optimize their business. Extensive background in HARD FM including architectural and structural systems, waste management systems, asset management, HVAC, mechanical and electrical engineering combined with the ability to develop and present innovative technical solutions using digital media and technical writing are critical to success in the role. What You'll Do - Perform capital planning and operational assessments, maintenance assessments, asset management assessments, and energy assessments - Address operational, maintenance and compliance issues involving HVAC, building automation, electrical and fire and safety and other building systems - Maintain a current and thorough understanding of industry trends as they apply to items within Universities and Campus Operations and incorporate these into Sodexo’s offer portfolio and business strategy as appropriate - Assist in the continuity of “identity and brand” from an internal perspective. - Actively build relationships with operations team members to make the solutions successful - Ensure that effective and efficient systems are in place to enable superior performance that will drive value for our clients - Negotiate Sodexo’s political landscape to build internal relationships and service level agreements to serve our clients - Contribute to driving business development and retention objectives across all business units via offer, technical capability, service excellence and education to internal and external clients and customers What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - 3 – 5 years successful experience as a Facilities Director, with sound knowledge of Hard FM in our campus segment, including building infrastructure and utility systems - Extensive Computer skills (Master at Excel and all MS Office Suite Products) as well as Digital Arts (modifying photos and other electronic media) are absolutely required - Technical report writing experience - Demonstrated history of Innovative, Solution Oriented processes to improve Hard FM services - A well-developed communication style: Influencing, Collaborative, Strategic - This position REQUIRES being able to stand and walk for hours at a time, climbing ladders, walking long distances (3-5 miles/day) sometimes on slippery surfaces, roofs and similar. Bending and kneeling repeatedly, navigating narrow and tight passages. Must be able to crawl into small areas to access mechanical equipment in attics, crawlspaces or under decks. - Capable of regular exposure to high temperatures (upwards of 103°F) and low (20°F-30°F) temperatures while inspecting buildings and campus properties. - A bachelor's degree is required, preferably in Mechanical or Electrical Engineering This role is expected to be a subject matter expert in facilities management solutions, in Building Infrastructure and Utility Systems, Facility Assessment, public speaking, digital arts and graphic media creation and presenting and all MS Office Suite software. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience – 3 years

• Develop and maintain scalable, reliable, and secure services primarily using Golang, with exposure to JVM‑based technologies when needed, deployed on AWS. • Own the delivery of clean, efficient, testable, and well‑documented code aligned with the squad’s technical strategy and business goals. • Actively participate in all stages of the software development lifecycle, including technical planning, system design, implementation, testing, deployment, and production support. • Design and implement scalable microservices architectures, evaluating trade‑offs related to performance, reliability, and maintainability. • Write and maintain robust automated tests (unit, integration, performance, and end‑to‑end) to ensure system quality and resilience. • Provision, evolve, and maintain cloud infrastructure using Terraform, following Infrastructure as Code best practices. • Monitor application health and performance using logs, metrics, alerts, and tracing, proactively identifying and resolving issues in distributed systems. • Participate in code reviews, providing thoughtful feedback focused on code quality, architecture, and cross‑domain impact. • Collaborate closely with product managers and cross‑functional partners to translate business requirements into effective technical solutions. • Contribute to architectural and technical discussions, supporting continuous improvement, scalability, and long‑term platform evolution. • Ensure system stability and reliability, supporting incident response and operational excellence practices. • Stay up to date with emerging technologies and best practices, contributing insights to squad‑level and collective‑level discussions. • Be recognized for delivering high‑quality, impactful technical solutions within the team.