About Decoded We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work. Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities. Overview The Quality & Curriculum Assurance Manager is responsible for ensuring the highest standards of curriculum design, delivery, and assessment across Decoded’s apprenticeship programmes. As part of the Quality & Compliance team, the Quality & Curriculum Manager will manage the development of new apprenticeship AI/digital/leadership programmes and aligned curriculum, ensuring the Product Team align programmes to the Standard and KSBs appropriately. Further responsibility will be to manage the revision of existing programmes in line with IfATE (Skills England) timelines. This role will ensure that both new and existing programmes adhere to the DEAR model (where appropriate). The DEAR model is Decoded’s preferred delivery model and this role will ensure when the DEAR model is implemented, it also embeds digital innovation and the latest technologies, to remain responsive to evolving industry and employer needs. Alongside management of the apprenticeship curriculum, the Quality & Curriculum Assurance Manager will manage the IQA process, drive high standards in LSC & Teaching delivery and ensure all programmes are updated in line with regulatory requirements. Role & Responsibilities Curriculum Assurance/Management - Manage the design and the development of new programmes, working alongside Product Team colleagues to ensure programme structure, content and assessment align to Standard & KSBs. This should be in line with the Decoded ‘blue print’ model. - Manage the review of the DEAR model integration, cutting-edge technologies, tools and methodologies to ensure appropriate and effective implementation. - Manage the revision and continuous improvement of existing programmes, working alongside Product Team colleagues to ensure programme structure, content and assessment align to the standards & KSBs. - Develop and implement robust quality frameworks to ensure strong curriculum design, which includes the effective embedment of the wider curriculum (British Values, Maths & English, Prevent, Soft Skills, Digital Skills) - Lead the revision of programmes components - assessment plans, end point assessment - in line with regulatory requirements, ensuring compliance in all changes. - Working alongside Skills & Progression Manager, support the accreditation and programme approval processes Quality - Line Management of IQA Team - IQA oversight, supporting IQA and ensuring quality, integrity, standardisation and best practice through the IQA process - Management of Gateway process, to ensure EPAO requirements are met. - Work with the Head of Learner Success to reduce EPA re-sits through proactive intervention. - Driving quality and standardisation during the sampling window, with constant evaluation of process. - Support the sampling of learner submissions; hypercare, on programme, deep dives - Manage the OTLA process for the LSC team, monitor and improve standards to drive excellence. Also working with the Head of Teaching to collaborate on monitoring and improving standards, in the same way, for the apprenticeship teaching team. Who are you? Technical Experience & Knowledge - Apprenticeship Expertise: Extensive knowledge of DfE funding rules, Ofsted Education Inspection Framework (EIF), and IfATE (Skills England) requirements. - Curriculum Design: Proven experience in designing or overseeing apprenticeship curriculum that maps directly to Standards and Knowledge, Skills, and Behaviours (KSBs). - IQA Mastery: Significant experience managing Internal Quality Assurance (IQA) processes and teams, including standardisation, sampling strategies, and Lead IQA responsibilities. - EPA Success: A track record of managing the Gateway process and working with End Point Assessment Organisations (EPAOs) to ensure high achievement rates and minimal resits. - Quality Improvement: Experience leading Observation of Teaching, Learning, and Assessment (OTLA) and implementing Quality Improvement Plans (QIPs) to drive pedagogical excellence. Skills & Competencies - Digital Fluency: A strong interest in or experience with AI, digital tools, emerging technologies, and leadership. You should be comfortable ensuring these are meaningfully embedded into learning delivery. - Analytical Mindset: The ability to use data (from learner submissions, IQA reports, and EPA outcomes) to identify trends, gaps in quality, and areas for curriculum revision. - Strategic Alignment: Ability to bridge the gap between "Product" (what is built) and "Quality" (what is compliant/effective), ensuring the DEAR model is executed without compromising regulatory standards. - Leadership: Proven ability to line manage and develop a team of IQAs, fostering a culture of high expectations and continuous professional development. - Wider Curriculum Integration: Expert understanding of how to authentically embed British Values, Prevent, Safeguarding, and Functional Skills into technical digital programmes. Qualifications - IQA Qualification: Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (e.g., V1 or IQA) is essential. - Teaching Qualification: A recognized teaching qualification (e.g., PGCE, Cert Ed, or Level 5 DET) is highly desirable. - Assessing Qualification: Level 3 Award in Assessing Vocationally Related Achievement (e.g., A1 or CAVA). - Subject Matter Expertise: A degree or equivalent professional experience in a Digital, Data, or Leadership discipline would be a significant advantage. Day-To-Day Our working hours are from 9am-5pm Monday- Friday. You plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. We have recently moved into a fully remote working model. In person team days such as workshops, training days and social events are organised for teams to spend time together on an occasional basis. Apart from the above, working at Decoded means you’ll get: — 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8.* — We also close the office for 2 full weeks at Christmas at Decoded's discretion which does not come out of your holiday allowance. — Company pension contributions — Private health care including dental, GP and hospital cover and a gym discount to help you prioritise your wellbeing after a successful probation period* — Travel insurance — Social events including themed Christmas, summer days and quarterly in-person/virtual company get-togethers — Continuous learning and development, coaching and development to allow you to reach your potential. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning, creativity, personal growth and collaboration Salary: £48,000-£54,000 per annum *Benefits may differ slightly depending on your location of residence. Annual leave will be pro-rated for part time roles. Decoded is committed to safeguarding and promoting the welfare of young people, and vulnerable adults and expects all staff to share this commitment. All roles involving interaction with learners, or access to sensitive learner data, are subject to mandatory background clearances. Successful candidates will be required to undergo a DBS check; where the role meets the criteria for regulated activity, an Enhanced DBS check (including a barred list check) will be required prior to commencement of employment. We also require 2 professional references that come from either of the following: - Your HR department - Current or previous manager - Someone senior to you in the business

• Act as the primary relationship owner for a dedicated portfolio of customer accounts, serving as the main point of contact for all renewal-related inquiries from both clients and internal teams. • Proactively manage and monitor multiple customer accounts, ensuring timely delivery of all communications and projects. • Drive customer retention and satisfaction by understanding and anticipating client needs, providing expert guidance, and delivering exceptional service. • Join customer care calls and contribute key insights and analysis for strategic business reviews. • Gather and analyze data on customer behavior to generate internal reports that inform strategy and improve service delivery. • Oversee the end-to-end renewal process for your client portfolio, from processing customer instructions to generating accurate invoices. • Prepare precise cost estimates, budget forecasts, and other customized reports as requested by clients. • Collaborate closely with Payments Hub to support financial operations related to your accounts, supporting handling of payment rejections and issuance of credit notes in a timely manner. • Liaise directly with the Payments Hub and Finance department to ensure all billing-related queries are addressed and resolved efficiently. • Collaborate with internal teams to improve processes and systems with a continuous improvement mindset. • Collaborate closely with the Sales and Customer Onboarding teams to ensure a smooth and successful onboarding process for new client accounts. • Partner with the Data Integrity Team to ensure all data onboarding activities adhere to project timelines and meet our high standards for accuracy. • Participate in sales calls as a subject matter expert when needed to help secure new business. • Train and mentor team members as required, providing assistance and guidance to ensure work is completed accurately and efficiently. • Identify risk to client account and collaborate with internal teams to address any challenges.

• Identify training needs by assessing employee and program requirements. • Design and implement training programs using client- or Inizio-approved training materials. • Assess and revise existing training plans and content to align with client direction. • Ensure training programs are delivered within agreed timelines with our client Account Manager (CAM) and Director (CAD). • Collaborate with program CAM/CAD and Client to develop and approve new training materials when needed. • Monitor training effectiveness by tracking progress and outcomes, providing readouts to CAM/CAD. • Stay current with training trends and best practices. • Support employees in their career development by using internal approved resources. • Work with Inizio Learning and Development team for new employee orientation. • Develop and revise program-specific SOPs, Work Instructions, Policies, and Manuals. • Conduct ongoing call quality monitoring and scoring with CAM/CAD. • Provide constructive coaching feedback to improve the customer experience. • Ensure all program documentation is stored and maintained per Inizio direction to ensure audit readiness. • Collaborate with several Inizio departments to fulfill role responsibilities. • Represent the program and Inizio Engage in broader business activities as requested by leadership.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of STRUCTURAL HEART disease. We aim to lead the markets we serve by requiring the solutions we offer customers to enable outcomes that advance the standard of care. This position may be hired at different level, depending on the experience of the candidate. This position may travel more than 50% depending on staffing and regional demands. What You’ll Work On The TAVI Territory Manager is responsible for ensuring that the assigned territory meets or exceeds sales and clinical objectives of the Structural Heart TAVI division. This role is responsible for commercial accounts and trial sites in assigned territory reporting into the Regional Sales Director. Your role will be highly impactful in making a difference in the lives of patients. - Collaborates with the Regional Sales Director to identify account opportunities and to achieve quarterly sales objectives and goals in the assigned territory. - Coordinates daily territory activities with the territory Clinical Sales Specialists and the regional Clinical Lead Specialist. - Develops and implements customer focused sales and clinical strategies to support the customer TAVI program goals. Provides customer quarterly business reviews. - Develops actionable sales and account plans utilizing clinical, sales and data analytics to be competitive and differentiate our products and services. - Utilizes SFDC program and additional sales tools to manage the sales process. - Completes field training program to become authorized to support cases solo and additional designation as an Abbott proctor delegate. - Scrubs in sterile and provides valve loading and case support for TAVI procedures for the safe and effective use of Navitor with FlexNav and other portfolio devices used in commercial and clinical trial cases. - Evaluates patient anatomy and valve sizing for customers for pre case planning utilizing a CT program (Pie Medical 3 Mensio) and provides the customer sizing report. - Proficient with multiple imaging modalities to include angiography, TTE, TEE and CT as well as the interpretation of ECG and hemodynamics. - Develops customer relationships and collaborates with various departments within hospital to identify key stakeholders to facilitate future sales. - Attends and participates in team meetings, trade shows, educational conferences, and webinars - Provides in services and onsite training for proper use of our products. - Maintains clinical expertise by attending company product training sessions as requested. Responsible for forecasting, executing on a quarterly plan of action and managing account consignment. - Complete vendor credentialing process for hospital access as required Required Qualifications - Bachelor's degree or equivalent. - 7+ years’ cardiovascular sales experience, 5+ years of which are Structural Heart, TEVAR, EVAR, TCAR or endovascular. Or, TAVI/Transcatheter valve industry case support experience of 300+ cases. - Demonstrates clinical competency and understanding of the severe aortic stenosis disease state. - Strong clinical acumen, proven sales performance, organization, communication, and process skillsets to enable success in the role. - Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s). Preferred Qualifications - TAVI industry sales experience - CT/TTE/TEE/Angiography imaging experience Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. The base pay for this position is $86,700.00 – $173,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: SH Structural Heart LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Yes SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf