• Serve as a trusted, field‑based access and reimbursement expert, providing end‑to‑end support to healthcare providers (HCPs) for on‑label patient access to ACADIA therapies. • Proactively educate healthcare providers on navigating programs, processes, and access-related requirements to facilitate patient access to ACADIA products via in-person and virtual interactions. • Serve as the subject matter expert in preventing and addressing access and reimbursement issues through education, problem-solving, and issue resolution ensuring solutions are optimized to support the patient’s access journey and deliver excellent customer experience. • Proactively build and maintain access-related relationships with HCP accounts and their office support staff. • Demonstrate deep market knowledge and apply this to navigating the patient access process, building and maintaining access-related knowledge, and supporting coverage and reimbursement requirements. • Conduct proactive in-services with HCPs on all aspects of the access journey, including but not limited to coverage pathways, prior authorization, specialty pharmacy coordination, appeals, hub resources, and patient support services. • Escalate local payer issues to National Account Managers and PAM Leads. • Condense complex issues into simple solutions by collaborating cross-functionally to improve customer experience, educate HCPs/Office Staff on coverage status, prior authorization, and appeals. • Demonstrate deep knowledge of ACADIA customer support programs and serve as the expert in the assigned territory. • Provide proactive pre-referral educational in-services to prevent coverage barriers before referral. • Provide post-referral support to HCP offices by addressing education needs, pulling through access and coverage for patients, and coordinating with ACADIA customer support programs and specialty pharmacies to monitor referral status • Support continuity of patient access by proactively educating HCP offices on reauthorization requirements, assisting with payer transitions, and offering program services to minimize therapy interruptions. • Facilitate patient reimbursement and affordability by guiding offices through prior authorizations, appeals, and financial support options. • Build relationships with pharmacy staff and share key insights. • Provide expertise on regional and national payer plans to team members and PAM Leads. • Support development and implementation of national-level initiatives to improve access and reimbursement strategies across brands. • Champion and manage appropriate utilization of patient support services and ensure compliance with legal/regulatory requirements.

Job Description About this Job NIQ is building a Center of Revenue Enablement to strengthen commercial launch execution, accelerate go‑to‑market effectiveness, and scale best‑practice selling globally. The Senior Manager, GTM Enablement owns the enablement operating model that ensures NIQ’s most important go‑to‑market initiatives are launched with clarity, discipline, and launch execution readiness. This role is responsible for connecting strategy to seller action—ensuring that GTM priorities are translated into clear standards, artifacts, and enablement support that improve launch effectiveness, forecast confidence, and commercial outcomes. This is not a training role; it is a senior commercial execution role focused on enablement as a control system for GTM delivery. The role is highly cross‑functional, partnering closely with Product, Marketing, Sales, Revenue Enablement, and Regional stakeholders to ensure GTM initiatives are enabled, adopted, and reinforced consistently across markets. This role focuses on ensuring GTM initiatives are launched with clarity and execution readiness; ongoing in‑market activation will be supported in an ongoing basis. Responsibilities GTM Enablement Strategy & Operating Model - Own and evolve NIQ’s GTM Enablement operating model across priority and core initiatives - Define enablement standards, readiness criteria, and governance for GTM launches - Ensure GTM enablement aligns with NIQ’s Commercial Academy, content standards, and enablement platforms GTM Launch Execution & Enablement - Partner with Product, Marketing, Sales, and Enablement leaders to support end‑to‑end GTM planning and launch execution - Facilitate design and delivery of structured enablement plans for priority launches, including messaging, artifacts, and seller guidance - Ensure sellers and managers are equipped with execution‑ready tools, not just information Cross‑Functional Leadership & Governance - Act as a senior enablement partner to GTM and commercial leadership - Establish post‑launch feedback loops, execution reviews, and optimization cycles - Drive alignment across functions to reduce fragmentation and improve speed‑to‑impact - Partner closely with Lead Generation & Activation to ensure GTM initiatives transition smoothly from launch readiness into sustained in‑market execution. Measurement & Continuous Improvement - Monitor GTM launch execution effectiveness and enablement adoption - Identify gaps, risks, and opportunities to improve launch quality and consistency - Use insights to refine enablement approaches and inform future GTM initiatives Qualifications - Bachelor’s degree or equivalent experience - 8–10+ years experience in sales enablement, go‑to‑market execution, commercial operations, or related roles - Deep understanding of B2B GTM motions and commercial execution dynamics - Proven ability to operate cross‑functionally and influence senior stakeholders - Strong strategic thinking paired with hands‑on execution discipline - Excellent communication skills and executive presence - Experience working in a global, matrixed environment Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: (137 200 $ minimum). Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. Our Benefits - Comprehensive healthcare plan (medical, Rx, dental, and vision). - Flexible spending accounts and a Health Savings Account (including company contributions). - Life and AD&D insurance. - 401(k) retirement plan including company matching contributions. - Disability insurance. - Tuition Reimbursement. - Discretionary paid time off program and 11 paid holidays. - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP° AI & Hiring Transparency NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks. All AI usage is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. Our Commitment to Diversity, Equity, and Inclusion At NIQ, we are committed to fostering an inclusive workplace that reflects the diversity of the markets and communities we serve. All employment decisions are made without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, veteran status, or any other protected characteristic. #LI-FR-LN2 Additional Information Our Benefits - Flexible working environment - Volunteer time off - LinkedIn Learning - Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Description The GREAT STATE TEAM is seeking a Remote Extended Business Office (EBO) Manager to join our fast-growing teams! As an EBO Manager you would manage the performance, workflow, activity, standard of service, and revenue deliverables of the entire EBO Department. The EBO Manager oversees the work of the EBO Supervisor Group, prepares and adheres to the department budget, and works to set goals for the department and its staff. The EBO Manage acts to train/coach supervisory staff, work to resolve department personnel issues, and act as decision-maker during the recruitment process as required. The position has overall responsibility for the efficient operation of the EBO department, the management of its personnel, and the performance of the department to required company, client and regulatory standards. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Monitors and manages performance, activity, and quality of the EBO Supervisory group and their teams. - Manages the scheduling, attendance and workflow of the department to maximize results for company, client, and members of the public. - Coaches and develops supervisory and department personnel. - Partners with training to update and maintain department-specific training material. - Ensures training of staff within the department positively assists with operational and retention efforts. - Ensures changes/updates to policies, protocols, and information within the department are rapidly and accurately distributed to all relevant staff. - Partners with Director of Operations and the senior management group to create and implement strategic initiatives and ideas for the EBO department. - Interviews and screens job applicants for department positions as required. - Handles personnel and disciplinary issues for department staff as needed, including department supervisors. - Creates and conducts formal performance appraisals for staff. - Completes assigned reporting and administrative tasks as required by the department. - Leads meetings and presentations for company staff and clients. Holds regular internal meetings with supervisory and other staff regarding department operations. - Maintains internal and external complaint and personnel incident logs. - Partners with client services, liaising and responding to Clients regarding information requests and issues as needed as well as attending client meetings as needed - Ensure budgetary, staff and activity planning for the department is completed on a strategic, proactive basis. - Works with company Sales and Marketing function to assist with their department activities as required. - Reviews and replies to client audits, responding to audit results and making recommendations as necessary. - Utilizes the company PPMS and other quality processes to maintain and improve the standard of quality and service within the department. - Reviews and monitors team performance, ensuring that the team is operating efficiently and meeting all contractual service level agreements. - Supports and demonstrates company core values Additional Duties and Responsibilities: - Completes special projects or other work duties as assigned. - Participates in the resolution of client issues and nonconformities as needed. - Adheres to all FDCPA, FCRA, HIPAA and applicable laws. - Attend ACA’s Code of Ethics training annually. - Adheres to all SCS policies as stated in the Handbook. - Will assist others within the department in their duties when necessary. - Represents SCS with the professional and ethical work standards consistent with the mission and management policy of the company. - Ensures all staff activities are within company quality and compliance standards, as well as client-specific protocols. - Utilizes company and client information systems successfully to gain results as a part of daily duties. Qualifications, Skills, and Experience: - 2+ years experience managing a department in a Call Center, Customer Service or Patient Billing function where contact with the public was a part of daily staff duties. - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration. - Previous experience overseeing other supervisory staff. - A record of success in carrying out duties such as: performance management, handling disciplinary/personnel issues, staffing/interviewing, reporting, scheduling, and coaching/training. - Strategic, workflow and budgetary management experience. - Personal Computing skills, including MS-Word, MS-Excel, MS-Powerpoint, MS-Outlook, Internet, and keyboarding. - Ability to enter and update data on company and client systems in an accurate, timely manner. - Ability to work successfully in a fast-paced, deadline-oriented environment. With a record of managing projects and initiatives to completion. - Strong organization skills with a focus on attention to detail as well as the ability to work on multiple tasks simultaneously. - Articulate written and verbal communication skills and the ability communicate with remote staff, effectively and timely - Focus upon customer service and deliverables ensuring that information provided to clients is accurate. We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

• support physician offices throughout all facets of the reimbursement cycle • develop and execute account plans that build reimbursement confidence with customers • proactively educate accounts on support services to ensure patient access to care • guide healthcare professionals in resolving reimbursement issues or barriers • establish positive working relationships with accounts and effectively manage product concerns • proactively update customers regarding reimbursement requirements, payer trends, and payer policy changes