• support physician offices throughout all facets of the reimbursement cycle • develop and execute account plans that build reimbursement confidence with customers • proactively educate accounts on support services to ensure patient access to care • guide healthcare professionals in resolving reimbursement issues or barriers • establish positive working relationships with accounts and effectively manage product concerns • proactively update customers regarding reimbursement requirements, payer trends, and payer policy changes

Role Description The Dufresne Group is currently seeking a Manager, Marketplace to join our E-commerce Team. This role will be based in Winnipeg at our Home Office at 147 Commerce Drive, or remotely within Canada. The Manager, Marketplace supports the growth and daily performance of TDG's extended aisle program (marketplace and drop ship) by coordinating seller acquisition, seller onboarding, and account management activities. This role ensures sellers meet marketplace standards, achieve early commercial success, and deliver a strong customer experience, while collaborating with merchandising, marketing, and product teams to enable seamless marketplace operations. As the Manager, Marketplace you will: - Execute marketplace strategy by managing day-to-day marketplace activities that support revenue growth, seller performance, and category expansion. - Coordinate with Business Development and Seller Account Management to support seller onboarding, activation, catalog readiness, and ongoing performance needs. - Support strategic seller relationships, including communication, commercial coordination, and implementation of agreed-upon initiatives. - Monitor key KPIs (traffic, conversion, sales, customer experience, catalog health) and escalate insights, risks, and opportunities to senior leadership. - Oversee operational standards across marketplace sellers and drop ship vendors, ensuring sellers meet SLAs, policy requirements, and customer experience expectations. - Collaborate cross-functionally with merchandising, marketing, product/tech, and customer service teams to resolve issues and execute marketplace initiatives. - Identify process improvements to strengthen marketplace operations, seller satisfaction, and team efficiency. - Partner with supply chain/operations on vendor fulfillment SLAs and issue resolution. - Ensure consistent CX standards across all third-party fulfillment models. - Demonstrate the company’s values in all aspects of their work performance. Qualifications - 3+ years of experience in ecommerce, marketplace operations, account management, or digital merchandising. - Experience working directly with sellers, brands, or vendors to improve catalog, operational performance, or sales. - Familiarity with ecommerce platforms, seller tools, and KPIs (traffic, conversion, SLAs, CX metrics). - Experience collaborating with cross-functional teams (merch, marketing, product, CX). - Bachelor’s degree in Business, Marketing, Commerce, or a related field. - Additional coursework or training in ecommerce, digital operations, or merchandising is a plus. - A combination of education and relevant experience will be considered. - Strong communication and relationship-building skills. - Analytical mindset with ability to interpret marketplace and seller performance data. - Organized and detail-oriented with strong execution discipline. - Customer-focused with commitment to improving seller and customer outcomes. - Proactive, adaptable, and comfortable in a fast-paced environment. - Driver’s License Required. - Passport and ability to travel in North America. - A satisfactory Criminal Record Check may be required. Benefits - Market competitive wages; $72,000.00 to $105,000.00. - Comprehensive benefits plan and excellent employee discounts. - Employer Sponsored Retirement Savings Plan. - Career growth and continuous development. - Respectful and family-oriented working environment with strong company values. - The opportunity to work for one of Canada’s Best Managed Companies.

Role Description We're building an AI-powered member support experience that gets better every week, and this is the role that makes that happen. The AI Manager owns the day-to-day operations and continuous improvement of our AI Agents, including Fin, our Intercom-based support AI. You'll be accountable for how well our AI Agents handle member conversations, how smoothly they hand off to humans, and whether the changes we make week over week are actually working. Quality outcomes, the systems behind them, and the team that runs it all report to you. Key Responsibilities: - Manage the AI member journey end-to-end. - Run the operating cadence. - Own the metrics. - Own conversation design and intent architecture. - Own and evolve the AI tooling infrastructure. - Keep AI content accurate and current. - Manage and develop your team. - Partner cross-functionally and keep operations safe. Qualifications - 5+ years in operations, program management, or an AI/CX-adjacent role, with direct people management experience. - Hands-on experience building and operating AI Agents or conversational AI systems in a customer-facing context, including support AI tools like Fin or similar. - Deep familiarity with how these systems break and how to fix them: escalation failures, knowledge gaps, tone issues, and hallucination patterns. - Platform fluency in tools like Intercom, Zendesk, or Salesforce at a configuration level. - Experience managing data integrations that power AI systems and working with engineers to close coverage gaps. - Experience managing content operations or knowledge systems in partnership with SMEs across an organization. - Strong metrics orientation and clear communication in both directions. Requirements - Familiarity with Langfuse or AI evaluation frameworks. - Background in healthcare, care navigation, or any context where accuracy has real consequences. - Experience building a QA function from early-stage to operational maturity. Benefits - Competitive salary and benefits package. - Flexible working hours. - Dynamic work environment where creativity and innovation are encouraged. Company Description Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset.

Role Description Join Our Team as a Nurse Care Manager! This is a remote opportunity for residents of Oregon, Washington, and Idaho. Candidates must hold an active nursing license in OR, WA, or ID. The Nurse Care Manager supports patients through every stage of their healthcare journey by: - Coordinating care - Ensuring timely follow-up - Promoting evidence-based practices This role bridges communication between patients, families, and providers to improve outcomes, reduce avoidable hospitalizations, and enhance patient satisfaction across Praxis Health clinics. Compensation: $30-$37/hour, depending on experience Schedule: Full-time; 4 days per week, 9-hour shifts; 5 days per week: 4 8-hour shifts and one 4-hour shift Essential Duties and Responsibilities: - Serve as a patient advocate and navigator, guiding patients and caregivers through the healthcare system. - Review provider notes, discharge summaries, and clinical documentation to provide personalized patient education based on condition-specific knowledge and best practices. - Complete emergency room and hospital follow-up calls, offering education on alternative access points (e.g., urgent care, same-day appointments, telehealth) to reduce avoidable ED visits. - Perform comprehensive medication and allergy reconciliation with patients, caregivers, or facilities; verifying names, dosages, and frequencies per clinical protocols. - Facilitate medication education and adherence support, including alignment with standing orders, protocols, and chronic disease management goals. - Identify and support high-risk patients, including those with chronic conditions, frequent hospitalizations, or complex care needs, through proactive care coordination and outreach. - Communicate clinical updates to Primary Care Providers (PCPs), ensuring timely follow-up appointments within the appropriate care windows. - Coordinate continuity of care across settings (e.g., inpatient, outpatient, specialty, post-acute), including referrals and collaboration with external providers and facilities. - Collaborate with interdisciplinary care teams, including primary care, chronic care management, and the Quality department, to identify barriers to care and improve care delivery. - Actively participate in system-wide quality and population health initiatives, including but not limited to: - Medication adherence programs - Statin use monitoring - High-cost care management - Emergency department utilization reduction - Advance care planning - Reduction in readmission - Monitor daily reports and EHR-based alerts to identify patients in need of outreach or follow-up based on clinical risk or recent utilization. - Maintain timely, complete, and compliant documentation of all patient interactions, care coordination activities, lab orders, charges, and communications within the EHR. - Coordinate patient documentation needs, including requesting and organizing medical records in compliance with organizational and regulatory standards. - Promote effective communication across care teams, ensuring awareness of care plans, follow-up needs, and changes in clinical status. - Evaluate care delivery processes and contribute to the development and refinement of workflows, tools, and procedures to support quality and efficiency. - Participate in internal and external improvement initiatives, collaborative partnerships, and payor-aligned programs focused on patient outcomes and system performance. - Support onboarding and mentoring of clinical team members as appropriate to experience and licensure. - Complete assigned EHR tasks and responsibilities accurately and on time, as delegated by leadership. - Maintain compliance with state licensure requirements and practice within the legal scope of an RN or LPN, as applicable. - Stay current with required continuing education, certifications, and competencies. - Adhere to all HIPAA, privacy, and security standards, as well as organizational policies. - Demonstrate a consistently professional, respectful, and constructive attitude in all interactions. - Foster a positive, team-oriented work environment by building trust, encouraging collaboration, and communicating effectively with team members, clients, and leadership. - Maintain professionalism, adaptability, and respect in all interactions to support a positive, team-oriented work environment. - Demonstrate professionalism, reliability, and teamwork in all interactions. - Actively contribute to a culture of respect, accountability, and collaboration. - Perform other duties as assigned, which may include additional responsibilities that are essential to the operation of the department or company. Qualifications - Education Required: LPN certificate/diploma, Associate Degree in Nursing (ADN), or Bachelor of Science in Nursing (BSN). - Education Strongly Preferred: Additional coursework in care coordination or population health preferred. - Experience Required: At least three years of clinical experience in ambulatory care, care coordination, transitional care, or discharge planning preferred. - Proficient in EHR documentation and experience in multidisciplinary team collaboration. - Experience collaborating with multidisciplinary care teams. - Experience Preferred: Experience working with high-risk patient populations, acute care, chronic disease management, or value-based care models. - Prior involvement in quality improvement initiatives, population health programs, or patient navigation. - Licensure/Certification Required: Current LPN or RN license in good standing in state of practice; willingness to obtain additional licensure in Praxis states as needed. - Valid driver’s license and reliable transportation if travel between sites is required. - Licensure/Certification Preferred: Certification in Care Coordination, Case Management, or related fields (e.g., CCM, CCTM, CHW). - Current Basic Life Support (BLS) certification. Requirements - Knowledge of medical terminology, vital sign collection, and basic clinical procedures. - Proficiency in using EHR systems and Microsoft Office 365 applications (including SharePoint). - Ability to multitask, prioritize, and maintain attention to detail. - Strong interpersonal and communication skills. - Ability to work independently and as part of a team. - Commitment to maintaining patient confidentiality and professionalism at all times. Benefits - Combination of medical office and exam/procedure room settings. - Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. - Occasionally required to sit and stoop, kneel, crouch. - Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. - Tasks involve exposure to blood, body fluids, and/or tissues. Opportunity to receive the Hepatitis-B vaccination series. Company Description Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting-edge. Come see how healthcare is done right!