We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
ISP Customer Service Representative
Location
United States
Posted
64 days ago
Salary
$16 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
ISP Customer Service Representative
TEKsystems
Primary Responsibilities • Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering • Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner • Access information from multiple sources using various computer applications • Analyze and resolve issues according to specific client requirements • Work in fast paced call center setting • Accurately document details of support with proper information • Follow standard policy and procedure for performing specific services • Provide clear and effective communication, building a positive rapport with different types of customers over the phone • Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions • Follow-up and educate customers on all inquiries that were not immediately resolved • Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external • Perform other duties as assigned Skills Windows 10, Windows 7, call center support, Troubleshooting, Customer service, Call center Top Skills Details Windows 10,Windows 7,call center support,Troubleshooting Additional Skills & Qualifications Candidates will need to be open to working at least one day on the weekend (Saturday or Sunday). Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training. Pay: $15.50/HR (no tiers) Must have excellent phone etiquette skills Must have fast computer skills to maneuver through many systems at once. Must be able to digitally multitask with multiple screens, multiple tools and tabs. Tech savvy! Talking, typing, listening all at the same time Every call will be from a different member and will require them to go into different portals on each call Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing Its similar to the Tech position but not technical troubleshooting, more customer service. However, being tech savvy is still very important in order to maneuver through all the tools. Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Cedar Rapids, IA. Pay and BenefitsThe pay range for this position is $15.50 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 28, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Temporary Outbound Customer Care Specialist
American Heart AssociationHeadquartered in Dallas, Texas, the American Heart Association is one of the nation's largest, most successful nonprofit organizations. Once known as the Association for the Preven
Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist within our National Engagement Center. Additional Information: - Salary: $17.50/Hour - Location: Fully remote - Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset). - Shift: Monday – Friday 8:30am – 5:00pm CT Daily Scope of Work – The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities - Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues. - Establish an ongoing support relationship and educate volunteers on aspects of fundraising. - Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Follow up on previous calls. - Use multiple software programs for tracking contact information and interactions. Qualifications - High school diploma or equivalent - At least six months customer interaction experience including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others is preferred. - The ability to multitask by simultaneously navigating several software programs and the Internet is required. - Exceptional communication skills, both verbal and written, including typing accuracy. - Critical thinking and problem-solving skills. - Must be able to work Monday – Friday 8:30 – 5:00pm CT. Compensation & Benefits - Salary: $17.50/Hour The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities #AHAIND2, #LI-Remote
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Florida Virtual School Full Time Computer Science Instructor Florida Certified – 10 Month
Florida Virtual SchoolLocated in Orlando, Florida, Florida Virtual School (FLVS) has been providing education solutions to K-12 students since 1997. Beginning as the country's first statewide, internet-
At this time, FLVS is only considering Florida residents who possess a teaching certification issued by the State of Florida within the content area specified below. PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify. Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. 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The Instructor organizes and implements an instructional program that results in students achieving academic success in accordance with FLVS and state policies and laws. 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Patient Accounting Supervisor, Customer Service
The University of Kansas Health SystemOur Vision: To lead the nation in caring, healing, teaching and discovering. Join us.
• Responsible for the daily oversight of the Patient Accounting Team. • Make decisions regarding the handling of patient inquiries, telephone calls received and the coordination of operating activities with other Health System Personnel. • Provides hospital policy/procedure guidelines as received from Administration and/or department. • Responsible for analyzing and developing creative ideas for streamlining operations and procedures. • Supervising functions within the Patient Financial Services Department including clinical trails, payment posting, billing and claims, insurance follow up, and patient follow up. • Prepares reports for the Department Manager regarding staff issues, trends in staff performance, trends in patient issues and patient call volumes. • Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, policy and procedure development.



