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Leidos logo
Leidos

Leidos is an innovation company rapidly addressing the world’s most vexing challenges in national security and health.

Problem Manager

ManagerManagerFull TimeRemoteLeadTeam 10,001+Since 1969H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

59 days ago

Salary

$92.3K - $166.9K / year

Seniority

Lead

Bachelor Degree8 yrs expExperience acceptedEnglishCloudFirewallsITSMLinuxUnix

Job Description

Problem Manager

Leidos

• Lead end-to-end problem management activities for high-impact or recurring service issues. • Coordinate and facilitate root cause analysis efforts using evidence from incident records, monitoring tools, bridge notes, logs, vendor inputs, and stakeholder interviews. • Build clear timelines, identify contributing factors, document a single confirmed root cause when supported by evidence, and track open unknowns when evidence is incomplete. • Produce high-quality post-incident and problem analysis reports for technical, operational, and leadership audiences. • Drive corrective actions, preventive actions, lessons learned, and follow-up improvement work to closure. • Partner with Incident Management, Change Management, Operations, Engineering, and service owners to reduce repeat failures and improve resilience. • Monitor trends across incidents and problems to identify recurring patterns, systemic weaknesses, and opportunities for service improvement. • Support service review discussions and help ensure performance, availability, and operational commitments are being met. • Contribute operational insight to change planning, service improvement initiatives, and related program efforts as needed.

Job Requirements

  • Bachelor’s degree with 8–12 years of relevant experience, or Master’s degree with 6–10 years of relevant experience.
  • Relevant experience may be considered in lieu of degree.
  • Experience in Problem Management , Major Incident Management , Service Operations , or related ITSM functions in a complex enterprise environment.
  • Demonstrated experience facilitating root cause analysis and driving corrective actions across multiple teams.
  • Strong written and verbal communication skills, including the ability to present technical issues clearly to leadership and stakeholders.
  • Strong collaboration, coordination, and conflict management skills.
  • Ability to work independently in a dynamic environment while maintaining strong follow-through and accountability.
  • Practical technical familiarity with enterprise infrastructure and operations, with working knowledge in several of the following areas: Windows, Linux, UNIX, networking, firewalls, middleware, storage, mainframe, cloud operations, or data center operations.

Benefits

  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement

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