Position Title: Crisis Clinician Lead (Licensed), Louisiana Location: Baton Rouge, LA United States job requisition id JR189313 Job Description: Location: 10000 Perkins Rowe Ste G510, Baton Rouge, LA Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Schedule: Option 1: Thursday- Monday 8:00 PM-4:30 AM Option 2: Friday-Tuesday 4:00 PM -12:30 AM Option 3: Sunday-Thursday OR Saturday-Wednesday 12:00 PM to 8:30 PM We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center. This shift includes rotating holidays. Training Schedule: - Monday-Friday: 8:00am-4:30pm PST, fully virtual for the first 3 weeks of employment. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Crisis Clinician Lead position includes two primary roles: Direct Call Handling and a Supportive Role. Direct Call Handling: - When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers similarly to non-clinical call takers. - Crisis Clinician Lead will adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions. - Provide active listening, engaging with callers and developing rapport. Supportive Role: - In the absence of managers, Crisis Clinician Lead are responsible for their shift. They support non-clinical call takers by staffing cases with them by providing guidance and clinical recommendations to handle cases effectively. - They monitor call volumes, track staff availability and call statuses. - Crisis Clinician Lead may also perform additional tasks as assigned by their direct manager. How you will make an impact: - Handle inbound calls, texts or chats from individuals in crisis who are in need of support. - Serve as a key resource and mentor to Clinical & Referral Specialists. - Assists with more complex cases & calls. - Manage shift by providing support consultation to call takers in the absence of Manager. - When a BH Manager is not scheduled, Crisis Clinician Lead will perform additional tasks during the shift, including but not limited to monitoring incoming call volume, overseeing call center metrics and performance, and escalating reportable issues to Manager II as necessary. - Perform assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others. - Use information provided by the caller and obtained during the screenings & assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. - Complete timely, and accurate documentation of interactions in accordance with criteria. - Provides linkage follow-up as directed to assure individual accessed services. - Coordinate with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems. - Assist in developing and maintaining resource and referral database. - Meet weekly or bi-monthly with Manager I & Manager IIs for 1:1s but also to discuss call taker performance and concerns. - Lead monthly de-briefing sessions. Minimum Requirements: - Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background. Current active unrestricted license such as RN LCSW LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required. Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required. Managed care experience required. Preferred Skills, Capabilities and Experiences: - Unrestricted independent clinical Louisiana license strongly preferred. - Licensed Alcohol and Drug Counselor is strongly preferred. - Call center experience is strongly preferred. - Crisis-related experience is strongly preferred. - 3+ years of independent, post-licensure clinical experience in behavioral health is strongly preferred. Job Level: Non-Management Exempt Workshift: Job Family: MED > Licensed/Certified Behavioral Health Role Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Resolve IT support requests from distributed team members quickly, clearly, and empathetically. • Administer our core tools at an admin level: Google Workspace, Slack, Notion, Asana, Trelica, and others. • Own the full employee lifecycle from an IT perspective, including provisioning, access management, and offboarding. • Proactively identify processes that can be automated and implement those solutions yourself or in collaboration with the platform team. • Manage vendor relationships and software renewals as you get settled in. • Document what you build so the organisation isn't dependent on tribal knowledge. • Standardize and automate new joiner device provisioning and Mobile Device Management (MDM) enrollment to ensure immediate security compliance and accurate asset tracking, thereby eliminating the manual enrollment backlog.

Company Description SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource. Job Description As the Master Data Management Process Integration Lead, you will ensure the accuracy, governance, and integration of master data across finance processes. You will maintain high-quality standards for customer, vendor and GL data in line with the ERP and global operating model. Your work will be critical in safeguarding process integrity, audit readiness, and regulatory compliance. Pimary Responsibilities: Ensure master data quality, governance, and integration across ERP processes, providing FSSCs and process owners with guidance and oversight, including the definition and enforcement of detailed technical data standards and rules. Specific Responsibilities: Master Data Governance & Standards - Ensure master data (customers, vendors, chart of accounts, cost centers, items, etc.) complies with global data definitions and policies. - Maintain governance processes for master data creation, change, and deactivation. - Support harmonization of master data structures across regions and functions. - Own and document technical data standards, including naming conventions, data hierarchies, and attribute definitions. System Integration & Data Quality - Partner with Integration Leads, IT and ERP teams to ensure seamless data integration between Oracle Fusion and other execution systems. - Monitor data quality and resolve data issues in collaboration with regional teams. - Develop and maintain reporting mechanisms for data accuracy and compliance. - Define and maintain technical data specifications, including field definitions, formats, and validation rules across systems. - Ensure consistency of data models and data structures between Oracle Fusion and connected systems. - Support the design and documentation of data flows, mappings, and transformation logic. Process Alignment & Support - Work with Integration Leads (OTC, STP, RTR, Billing) to ensure master data enables standardized finance processes. - Provide expertise during ERP rollouts, migrations, and system enhancements. - Conduct impact assessments of master data changes on business processes. Continuous Improvement & Compliance - Drive data quality improvement initiatives and automation opportunities. - Ensure adherence to internal controls, audit requirements, and compliance frameworks. - Support training and capability-building of regional teams on master data governance. Technical Data Management & Standards - Define and maintain detailed data models, field-level specifications, and data dictionaries for master data objects. - Establish and enforce data validation rules, dependencies, and business logic across systems. - Ensure alignment between business requirements and technical data design. - Collaborate with IT to translate business needs into functional and technical data specifications. - Support training and capability-building of regional teams on master data governance. Qualifications - Education: Bachelor’s degree in Finance, Accounting, IT, or related field - Certifications: Data Governance or ERP certifications - Experience: 5+ years of experience in finance master data management - Systems: Knowledge of ERP systems (Oracle Fusion or other) Required Skills - Data governance and master data management expertise - Analytical problem-solving and root cause analysis - Strong collaboration skills across Finance, IT, and Operations - Attention to detail with high-quality standards - Ability to manage priorities in a complex, global environment - Strong understanding of data structures, data models, and data flows - Ability to define field-level requirements, validation logic, and data standards - Experience translating business requirements into technical data specifications. Additional Information Why SGS? - Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry. - Enjoy a flexible schedule and a remote work model. - Access continuous learning opportunities through SGS University and Campus. - Collaborate in a multinational environment with colleagues from various continents. - Benefit from a comprehensive benefits platform. Apply Now: At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

• Manage POS planning and forecasting, partnering closely with demand planning • Manage distributor data, including depletions, shipments, pricing, and trade spend tracking • Partner with Finance / Category Management on promo reconciliations and lift analysis. • Support annual AOP planning • Create dashboards and insights for leadership (velocity, ACV, distribution, margin) • Support key account planning with data, presentation decks / materials, and performance reviews, including commercial 1 pager creation to inform the sales team and broker partners of new innovation and promotions • Support account teams with sell-in materials, pricing sheets, spec sheets, and new item forms. • Own sales incentives, broker commission calculations, and payout accuracy • Manage trade spend documentation, customer contracts, and work with Finance to track deductions. • Standardize pricing execution • Support new vendor/retailer setup processes • Identify operational gaps and work with Sales team on solutions • Act as the connective tissue between Sales, Finance, Marketing, and Ops • Create and manage distribution void tracking and gap analysis + action plan communications to brokers • Train and on-board new sales team members.