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saas.group logo
saas.group

saas.group acquires SaaS companies with a bootstrapper mindset

IT Operations Specialist

OperationsOperationsFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

49 days ago

Salary

0

Seniority

Senior

4 yrs expEnglish

Job Description

IT Operations Specialist

saas.group

• Resolve IT support requests from distributed team members quickly, clearly, and empathetically. • Administer our core tools at an admin level: Google Workspace, Slack, Notion, Asana, Trelica, and others. • Own the full employee lifecycle from an IT perspective, including provisioning, access management, and offboarding. • Proactively identify processes that can be automated and implement those solutions yourself or in collaboration with the platform team. • Manage vendor relationships and software renewals as you get settled in. • Document what you build so the organisation isn't dependent on tribal knowledge. • Standardize and automate new joiner device provisioning and Mobile Device Management (MDM) enrollment to ensure immediate security compliance and accurate asset tracking, thereby eliminating the manual enrollment backlog.

Job Requirements

  • 4+ years of hands-on IT support or IT operations experience, ideally in a startup, scale-up, or remote-first environment.
  • Real admin-level experience with SaaS tools such as Google Workspace, Okta, Slack, or similar. Not just end-user familiarity.
  • A genuine bias toward automation: when you see a repetitive process, your first instinct is to eliminate it.
  • Basic scripting ability in any language, and enough familiarity with APIs and webhooks to connect tools together.
  • Experience with AI tools in your actual workflow, not just awareness but practical application.
  • Clear, friendly, async-first communication. You'll be supporting non-technical people remotely, and how you communicate is as important as how fast you resolve things.
  • Comfort operating solo with high autonomy. There's no playbook handed to you here. You’ll be expected to build it.

Benefits

  • Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
  • Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
  • Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
  • Small & friendly team: We help each other out, have fun, and joke around.
  • Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
  • Flexible time off: We want you to recharge your batteries when needed.

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