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Role Description We’re seeking a Client Care Specialist who thrives in high-stakes client situations and knows how to take ownership of complex issues from start to finish. This role is ideal for someone with experience handling escalations in a contact center or supporting client accounts in an account management capacity. You won’t just respond to issues—you’ll own them, working cross-functionally to drive resolution, communicate clearly with clients, and ensure nothing falls through the cracks. If you’re comfortable navigating ambiguity, managing expectations, and balancing client needs with business priorities, this is a strong next step in your career. Qualifications - 2–4 years in a client-facing, customer care or other role supporting client accounts (ie. account management) is required - Exposure to corporate travel and familiarity with GDS systems and travel/contact center tools is preferred - Strong digital proficiency (email, chat, internal systems) - High school diploma or equivalent experience Requirements - Ownership Experience - Experience managing escalated or high-sensitivity client issues in a contact center or similar environment - Demonstrated ability to take full ownership of issues through resolution (not just handoffs) - Comfortable making judgment calls in ambiguous situations - Polished Communicator - Strong verbal and written communication skills - Able to simplify complex topics and build trust quickly - Able to de-escalate tense situations while maintaining professionalism - Client-Centric Thinker - Naturally empathetic, but also business-minded - Understands how to balance client needs with company objectives - Problem Solving & Execution - Strong critical thinking with the ability to identify root causes (not just symptoms) - Able to navigate systems, processes, and teams to drive resolution - Relationship Builder - Skilled at creating rapport and long-term client confidence - Works well with both clients and internal teams Benefits - Occasional travel may be required based on business needs (meetings, conferences, client visits) - Perform other duties as assigned Company Description Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com. Connecting innovative technology with superior service to advance business travel.

Position Overview We are currently expanding our remote team and inviting applications for a Client Assistance Coordinator opportunity. In this role, you'll help support individuals as they organize upcoming travel experiences by assisting with planning steps, reviewing arrangement details, and helping ensure communication stays clear throughout the preparation process. This flexible remote position is ideal for individuals who enjoy assisting others, staying organized across multiple responsibilities, and contributing to smooth client experiences while working independently. Structured onboarding and ongoing guidance are available to help you begin confidently. Key Responsibilities - Communicate with clients to gather planning preferences and scheduling information - Support coordination of trip components such as accommodations, activities, and transportation services - Provide updates related to confirmation progress and planning timelines - Assist with reviewing destination and package options using approved supplier tools - Respond to client questions through email, phone, and secure online messaging systems - Maintain accurate records connected to coordination activity and service updates - Participate in onboarding sessions and continuing development opportunities What This Opportunity Offers - Fully remote role with flexible scheduling options - Guided onboarding with continued access to learning resources - Use of established planning platforms and supplier partnerships - Eligibility for travel-related incentives and recognition programs - Opportunities to grow into expanded coordination or advisory pathways Preferred Qualifications - Strong communication skills with a client-focused approach - Comfort working independently in a virtual environment - Familiarity with web-based communication tools and online systems - Experience in customer support, hospitality, scheduling, or administrative roles is helpful but not required - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Job Title: Head of Client Delivery Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role We are seeking a highly experienced Head of Client Delivery to own and manage the full post-sales delivery lifecycle. This role is responsible for ensuring seamless onboarding, implementation, adoption, and long-term success for clients using advanced AI-driven solutions. This is a senior, hands-on leadership role that combines strategic ownership with execution. You will work closely with Sales, Product, and Engineering teams while serving as the primary accountability owner for client outcomes, satisfaction, and retention. Responsibilities Post-Sales Delivery & Implementation - Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption. - Ensure clients achieve measurable outcomes through structured delivery and execution. - Oversee multiple concurrent implementations while maintaining quality and timelines. Client Ownership & Accountability - Act as the primary point of accountability for client success and satisfaction. - Serve as a trusted advisor to client stakeholders, guiding them through technical and operational decisions. - Manage complex client escalations and lead resolution strategies. Technical & GTM Enablement - Partner with Sales, Product, and Engineering teams on complex implementations and custom GTM use cases. - Translate client business goals into scalable technical workflows and execution plans. - Ensure GTM systems, automation, and integrations are optimized for client success. Process Building & Optimization - Define, document, and continuously improve client delivery processes and playbooks. - Identify risks early and proactively mitigate issues that could impact delivery or satisfaction. - Help shape and scale the Client Delivery and Success function as the organization grows. Leadership & Collaboration - Build strong cross-functional relationships to ensure alignment across teams. - Contribute to long-term strategy around client delivery, retention, and expansion. - Support continuous improvement through feedback, insights, and data-driven decisions. What Makes You a Strong Fit - You balance strategic thinking with hands-on execution. - You thrive in high-ownership, fast-moving environments. - You are comfortable operating in ambiguity and defining structure where needed. - You are deeply client-focused and outcome-oriented. Required Experience & Skills - Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, or Implementation roles. - Strong familiarity with modern GTM stacks, automation workflows, and AI-driven systems. - Proven experience working directly with clients in high-stakes, outcome-focused environments. - Excellent communication skills with the ability to engage both technical and non-technical stakeholders. - Strong problem-solving and risk management capabilities. Preferred Experience & Tools - Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or similar platforms. - Background in scaling client delivery or post-sales functions. - Experience supporting complex technical implementations and integrations. Education - Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred. - Advanced certifications or relevant professional training are a plus. What Does a Typical Day Look Like? A Head of Client Delivery focuses on ensuring clients achieve value through structured execution and strong partnerships. You will: - Oversee active client implementations and unblock delivery challenges. - Meet with clients to align on outcomes, timelines, and adoption. - Collaborate with internal teams to refine workflows and delivery strategies. - Handle escalations and ensure client satisfaction remains high. - Improve delivery processes and contribute to long-term scaling initiatives. In short: you ensure clients are successfully onboarded, fully adopted, and consistently realizing value. Key Metrics for Success (KPIs) - Client onboarding and implementation success rates - Time-to-value and adoption milestones - Client satisfaction and retention - Reduction in delivery risks and escalations - Expansion and long-term account health Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Technical Assessment (e.g., build a feature in React Native or implement an API integration in Swift/Kotlin) - Client Interview with Engineering/Product Team - Offer & Background Verification