• Provides support to the Business Applications teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Designs, codes, and implements solutions within the Salesforce Lightning platform to meet evolving business needs • Creates dynamic and scalable applications that fit the needs of the company • Drives projects and assists with gathering requirements from the business • Works with the Salesforce team, as well as other departments, to complete projects and builds for Salesforce • Owns all technical aspects of the Salesforce environment, including system integrations, data migration, AppExchange products, 3rd Party applications, and any custom code • Works with Change Management to communicate and define release process, identifying roll backs and pinpointing potential issues that could occur • Works with business owners to translate functional requirements into technical requirements • Identifies and resolves bugs in a timely manner, performing reviews after to ensure the underlying issues are fixed • Serves as escalation point for more complex issues that are encountered with the team • Oversees completion of deliverables including analysis, design/ approach, and implementation using salesforce best practices, execution best practices, communication, and documentation • Remains current on Salesforce best practices, tools, and upcoming features • Transforms business needs into technical design solution options and develops demos / proof of concepts • Authors, trains, and provides governance on all configuration projects and adherence to best practices

• Design, develop, and implement custom solutions using Apex, Visualforce, Lightning Web Components (LWC), and Aura components. • Build and maintain custom objects, workflows, validation rules, flows, and triggers. • Develop and maintain integrations with external systems using REST/SOAP APIs and middleware tools. • Collaborate with technical architects to design scalable and secure Salesforce solutions. • Ensure adherence to Salesforce best practices, coding standards, and security guidelines. • Translate business requirements into technical specifications. • Troubleshoot and resolve complex issues in existing implementations. • Perform unit testing, integration testing, and deployment activities using CI/CD tools (e.g., Git, Copado, Jenkins). • Work closely with business analysts, admins, and QA teams to deliver quality solutions. • Provide technical guidance and mentorship to junior developers.

• Develop and maintain Salesforce solutions (Apex, Triggers, Lightning, Flows) • Customize objects, fields, page layouts, validations, and automations • Integrate Salesforce with other systems via APIs/services • Write clean, testable code with good test coverage • Participate in refinements, estimations, and definition of technical solutions • Investigate bugs, propose improvements and performance optimizations • Collaborate with business teams to understand requirements and translate them into solutions

• Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. • Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. • Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. • Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. • Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. • Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary. • Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. • Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. • Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions. • Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. • Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it. • Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. • Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.